is regarded as one of Canada's leading academic and research institutions. It has the highest number of students (both undergraduate and graduate), the most faculty members, and the widest range of courses among Canadian universities. It...
moreis regarded as one of Canada's leading academic and research institutions. It has the highest number of students (both undergraduate and graduate), the most faculty members, and the widest range of courses among Canadian universities. It has often been referred to as the "Harvard of the north" because of both its high academic and research reputation and the fact that it has Canada's largest university endowment 1. The University of Toronto School of Continuing Studies (SCS) is the nondegree, general continuing education arm of the University of Toronto. It offers five distinct areas of study: Business & Professional Studies, Liberal Studies, Creative Writing, Languages & Translation, and the English Language Program (ESL). The school is committed to community engagement and accessibility and is open to all adults, regardless of prior educational status. SCS provides both individual courses and professional certification. enrollment for the 2008 academic year was approximately 14,000. this case study traces the school's marketing efforts that resulted in recognition by the University Continuing Education Association in the form of a gold award for the school's strategic marketing campaign in 2008. RECENT SCS HISTORY since the installation of a new director in January 2006, the school of Continuing studies has been undergoing a complete operational and programmatic transformation. renewal continues to take shape in each of its five program areas as well as in its central corporate services areas. At the beginning of January 2007, the marketing department-three full-time employees with additional components of marketing held within other positions-was eliminated and a new head of marketing position was created to engage in a more strategic approach to SCS' marketing activities.