Resources

When Tony Pereira, Parts & Service Director at First Texas Honda in Austin, Texas, joined the dealership in mid-2015, he was surprised to learn that the business lacked a multi-channel appointment scheduling system. Having come from dealerships where tablets were used effectively in the service drive, Tony knew the benefit of such tools to regulate the flow

Jeff Bellinger is General Manager for Brandfon Honda, a sales and service volume leader in its district. Located in Branford, CT near New Haven, the dealership sells 1,560 new and used vehicles a year. Brandfon Honda operates 16 service bays and has eight service writers. To improve its fixed operations performance, the dealership installed Xtime hosted service CRM (customer

Buddy Toups, Service Manager for Infiniti of Lafayette, manages three technicians and two service advisors for this Louisiana dealership servicing about 300 vehicles a month. To streamline appointment setting – and put control in customers’ hands – Infiniti of Lafayette started using Xtime hosted service CRM (customer relationship management) systems two years ago. Xtime services used there