Maximize Productivity
Ease-of-Use Improves Efficiency
Our agent interface is designed specifically to help agents work easier. Agents can easily manage multiple channels, including voice, email, and chat, all from a single window.
Xima provides real-time guidance and support, helping employees quickly and accurately respond to customer inquiries. Automating repetitive tasks and streamlining workflows frees up agents to focus on building meaningful connections with customers.
A One-Stop-Shop
for Your Day
Our Contact Center Agent Client (CCaC) is the ultimate solution for agents who need to streamline their work and maximize their productivity. With our intuitive interface, agents can manage all their channels, including voice, email, and chat, all in a single window.
Employees can quickly and easily navigate between channels, check their status, and respond to inquiries, all while keeping a clear overview of their workload.
Features for Agents
Xima makes agent workloads easier to manage and provides enterprise grade features at a fraction of the cost.
Interactive Voice Response (IVR)
Increase first call resolution and reduce the overall amount of calls coming to agents, allowing for more time with each customer.
Skills-based Routing
Contact Centers can handle high call volumes easier without overwhelming their team.Â
Cradle to Grave
Cradle to Grave displays all the previous agent interactions in a single window, so all agents have the full context around the customer’s journey.
