Visible Care (@visiblecare) / X

Visible Care

29.3K posts

Visible Care

@visiblecare

Hey 👋! We’re the OFFICIAL care team for @Visible and are always here to help. Open 24 hours, 7 days a week.

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Joined October 2017

Visible Care
@visiblecare
May 2, 2019
Today, we turn 1 :) Mostly happy, sometimes sad, times when you were mad and when we brought you joy. All we want to say is, thank you for being in this journey with us. We will always be here to take care of you -Team Visible Care #visiblemoble #visibleturns1
Visible Care
@visiblecare
Mar 1, 2023
We’re aware of an outage impacting voice calls, text messages and data. We are working to resolve it immediately. If you are experiencing issues with service please power cycle your phone, as this resolves most issues.
64K
Visible Care
@visiblecare
Feb 2, 2022
We’re experiencing some technical difficulties, and you may not be able to make certain updates or changes to your account. Here for the $200 gift card promo? Don’t worry, we’ve got you. Keep an eye on this thread for additional updates.
Visible Care
@visiblecare
Sep 23, 2022
We recently launched new price plans on an upgraded network, and although most customers have been able to activate quickly and easily, some of you are experiencing issues that do not meet your expectations - or ours. We’re sorry. We are working 24/7 to make it right. (1/3)
Visible Care
@visiblecare
Mar 2, 2023
Hi there. Our service has been restored. If you’re still experiencing any issues, please try power cycling your device. Still not working? Reach out to us via chat at visible.com
53K
Visible Care
@visiblecare
Jun 20, 2021
Hi, us again. Our service has been restored. If you’re still experiencing any issues, simply toggle airplane mode and all should return to normal. Still not working? Let us know!
Visible Care
@visiblecare
Oct 4, 2019
Meet (some of) our Care agents...This isn't everyone, just a few of the many talented and hardworking people taking care of you... Always <3 #Customerserviceweek
Visible Care
@visiblecare
Dec 5, 2021
We’re upgrading our network from 9p Saturday-7a Sunday ET. If you experience any network issues during or after the update, please toggle airplane mode.
Visible Care
@visiblecare
Dec 4, 2021
We will be upgrading our network tomorrow evening. Our team will make every effort to avoid service disruptions. If you experience any network issues during or after the update, please toggle airplane mode.
Visible Care
@visiblecare
Oct 14, 2021
Visible has implemented several enhancements to our authentication and validation procedures, including additional security measures. We'll continually evaluate ways to protect our members and make changes to security controls, as appropriate.
Visible Care
@visiblecare
Feb 14, 2020
Happy Valentine’s Day! This year, our team in Denver (and their families!) delivered roses to three different community living centers! How are you celebrating? 💕
Visible Care
@visiblecare
Dec 11, 2019
Hey there 👋 As you’ve maybe noticed, there are issues with sending texts this morning. Our engineers are rushing to fix this soon as we can. (On an iPhone? Your blue-bubble iMessages should behave normally.) Stay tuned, with apologies for the hiccup.
Visible Care
@visiblecare
Sep 1, 2019
We're always here to help and we mean it when we say it. Visible Care, now open 24/7.
GIF
Visible Care
@visiblecare
Apr 23, 2020
You may not know this, but we actually have a Care site in Costa Rica. We're continually bringing on new partners and opening new sites to help you (our members) out. Say hola to our Costa Rican friends! 😊 #throwback #AgentsWFH