ORR (@railandroad) / X

ORR

8,147 posts

ORR

@railandroad

The Office of Rail and Road is a non-ministerial UK government department. We do not respond to complaints here.

United Kingdom

Joined November 2012

ORR
@railandroad
Jul 2
Rail station lift reliability and entrapment response times improved, our latest stats show. From Oct 2025 to Mar 2026, total lift faults were down 1% on the previous 8-13 rail periods. With more lifts in use (1,403 +52), the fault rate fell 4%. dataportal.orr.gov.uk/statistics/pas…
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ORR
@railandroad
Jul 2
The faults leaving lifts out of service for over a week halved, compared to the same periods the previous year. Average repair time fell 21% to 21.3 hours. Wear and tear accounted for over half of lift faults.
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ORR
@railandroad
Jul 2
Entrapments of over 75 minutes fell by 36%, compared to the same periods the previous year, while the average response time to entrapments improved by 9%.
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@railandroad
Jul 1
Read our latest newsletter to find out about ORR's: 🔹 Launch of consultation on fairer redress for passenger assistance 🔹 Lowering of fees for third party rail investment 🔹 Cambridge South station authorisation ➡ orr.gov.uk/search-news/of…
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ORR
@railandroad
Jun 30
Booked passenger assistance matters. We are consulting on a proposed framework to help operators decide fairer redress when booked assistance isn't provided - covering journey impact, distress and repeat issues. More: orr.gov.uk/search-news/ra…
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ORR
@railandroad
Jun 30
Annual pre-booked passenger assistance reached record levels from April 2025 to March 2026, with 1.91m assists requested - up 18% on last year. More: dataportal.orr.gov.uk/statistics/pas…
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ORR
@railandroad
Jun 30
Staff also recorded 1.49 million turn up and go assists across the year, including 323,464 in the latest quarter.
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ORR
@railandroad
Jun 30
Record 411,428 Disabled Persons Railcards were in circulation by 31 March 2026, up 18% compared with a year earlier. Eligibility expanded from 1 March, with 78% more 1-year DPRCs issued in period 13 (1-31 Mar) than in the same period the previous year. dataportal.orr.gov.uk/statistics/pas…
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ORR
@railandroad
Jun 25
Our latest rail complaints and delay compensation statistics are published today: Passenger rail service complaints: dataportal.orr.gov.uk/statistics/pas… Delay compensation claims: dataportal.orr.gov.uk/statistics/pas…
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ORR
@railandroad
Jun 24
ORR statement further to RAIB's update on the Elstow train collision, near Bedford. orr.gov.uk/search-news/or…
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ORR reposted
Network Rail
@networkrail
Jun 23
📢@metoffice has issued a rare red weather warning for large parts of southern England and Wales, during Wednesday 24 June and Thursday 25 June. You should should expect disruption across the rail network. Travel advice below. 👇
Network Rail
@networkrail
Jun 22
#Heatwave this week: Tues - check before you travel. Wed - only travel if absolutely necessary to, from or within red warning zones. Thurs - only travel if absolutely necessary to, from or within red warning zones. Fri - check before you travel. ➡️ nationalrail.co.uk
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ORR
@railandroad
Jun 19
Our thoughts are with the people and families involved in this incident in Bedford. We are liaising with the operator, Network Rail and relevant authorities to understand the circumstances and have deployed inspectors.
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ORR
@railandroad
Jun 19
We are pleased to have authorised the new Cambridge South station, ahead of its expected opening on Sunday 28 June. Details ➡️orr.gov.uk/search-news/al…
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ORR
@railandroad
Jun 18
Passenger rail journeys are at their highest annual level since 1920. Between April 2025 and March 2026, there were 1.83bn journeys - up 6% on last year and above the recent high of 1.75bn in April 2018 to March 2019. More: dataportal.orr.gov.uk/statistics/usa…
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ORR
@railandroad
Jun 18
A previous version of this post incorrectly stated that passenger journey numbers were at their highest ever level. The post has been updated to reflect that they are at their highest level since 1920.
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ORR
@railandroad
Jun 17
Hello from @railliveuk! 🚆 If you're attending the event then please visit our tent (M40) to find out more about our health and safety work. #raillive
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ORR reposted
ORR
@railandroad
Jun 3
Read our latest newsletter to find out about ORR's: 🔹 Oxford to Bristol access decision 🔹 Wales and Western performance intervention 🔹 Safe adoption of AI in rail and road 🔹 Latest research on rail and road ➡ orr.gov.uk/search-news/of…
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ORR
@railandroad
Jun 11
Our latest freight rail usage and performance stats are now out. 16,055 million net tonne kilometres of freight was moved between April 2025 and March 2026, down 3% compared with the previous year. 📉➡️ dataportal.orr.gov.uk/statistics/usa…
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ORR
@railandroad
Jun 11
Freight cancellations was 1.0% between April 2025 and March 2026, down 0.5 percentage points (better) compared with the previous year. 📉➡️ dataportal.orr.gov.uk/statistics/usa…
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