PolyAI (@polyaivoice) / X

PolyAI

1,109 posts

PolyAI

@polyaivoice

PolyAI helps enterprises show up as the best versions of themselves in every conversation.

Joined November 2018

Pinned
PolyAI
@polyaivoice
May 18
Starting today, we're opening our Agentic Dialog Platform to every enterprise builder. Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more. These aren't easy conversations. They solve
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PolyAI
@polyaivoice
Jul 3
What does AI actually change for large engineering teams? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's recently appointed SVP of Engineering, to explore how engineering teams are moving toward smaller, more nimble units, what
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PolyAI
@polyaivoice
Jul 1
Deploying an agent shouldn't feel like a risk event. Manually testing agents usually takes hours and still only covers the scenarios you thought of. A customer says, "Please don't send what I ordered last week, I don't want it anymore." Your agent was trained to recognize
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PolyAI
@polyaivoice
Jun 26
How do you keep a team fast and aligned at the same time? On the latest Deep Learning with PolyAI, Nikola Mrkšić sits down with PolyAI's SVP of Engineering, Helen Greul, to discuss: → Why engineering is moving to smaller, nimble units connected by shared context → How
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PolyAI
@polyaivoice
Jun 23
A financial services company handed its bereavement calls to a voice AI agent. It scored higher on customer satisfaction than the human team. The calls teams most want to protect from automation are often the ones it handles best. PolyAI's CEO, Nikola Mrkšić, joined Dominic
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PolyAI
@polyaivoice
Jun 22
Most AI agents running in contact centers today are built on general-purpose models with defaults designed for long-form text and screen-based interactions. On a live customer call, that means responses that are too long, phrased for a reader, and delivered at a pace that makes
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PolyAI
@polyaivoice
Jun 12
Hawksmoor has spent 20 years building a hospitality culture that takes pride in every guest interaction. Especially the first one, which, for many guests, is a phone call. At peak times, they were missing as many as 42,000 calls a year, with no visibility into what those callers
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PolyAI reposted
AWS Startups
@AWSstartups
Jun 11
Made in London with AWS: Meet the founders. London has long been a gateway to global commerce. Today, a new generation of founders is continuing that legacy, building and scaling ideas and innovation. We went behind the scenes with VC firm @BessemerVP and trailblazing startups
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PolyAI
@polyaivoice
Jun 9
Europe has no shortage of AI innovation. Getting AI into production is where things stall. Today, we're proud to announce we’ve joined Adopt 100: a new program from @nvidia and @Deloitte designed to bring AI into core enterprise operations.
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PolyAI
@polyaivoice
Jun 9
Replying to @polyaivoice
Through Adopt 100, it’s become easier than ever for Europe's largest enterprises and private equity portfolios to adopt our platform leveraging NVIDIA’s technical infrastructure and Deloitte's transformation expertise.
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PolyAI
@polyaivoice
Jun 9
Learn more about Adopt 100 here:
Deloitte launches 'Adopt 100' programme with NVIDIA to accelerate AI adoption for businesses
From deloitte.com
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PolyAI
@polyaivoice
Jun 4
When you handle over a million calls a month for members getting to dialysis and oncology appointments, every single one has to be answered. SafeRide Health's call volume doubled year over year, and hiring enough people to be there at all times wasn't possible. They needed a way
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PolyAI
@polyaivoice
May 29
🇨🇦 PolyAI is coming to Toronto! Toronto has one of the deepest concentrations of AI talent anywhere in the world, and our North American customers are growing fast. Being on the ground means we can move with them and recruit the teams who will define the next phase of our
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PolyAI
@polyaivoice
May 26
Our Agentic Dialog Platform is now open to every enterprise builder. On the latest Deep Learning, PolyAI's Senior Forward Deployed AI Engineer, Ruari Phipps, and Director of Product Management, Frank Ferro, show what that looks like in practice. Using the Agent Development Kit
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PolyAI
@polyaivoice
May 12
PolyAI is growing fast, and we're bringing in a bench of incredible leaders to keep building. Read more about the hires, our new Toronto hub, and where we're headed next: poly.ai/en/blog/PolyAI…
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PolyAI
@polyaivoice
May 12
Replying to @polyaivoice
Danielle Waknine joins our Canadian operations to lead GTM expansion into new verticals. She comes from Shopify, where she scaled the B2B vertical from zero to $100M in under a year.
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PolyAI
@polyaivoice
May 12
Please join us in welcoming all four on board!
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