We're aware of an issue impacting Optus mobile and nbn services and are working to restore services as quickly as possible. We understand connectivity is important and apologise for any inconvenience caused.
Optus Help
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Optus Help
@optus_help
We are the @Optus customer service team. We monitor public mentions to help you out. DM us for dedicated support. Privacy Policy: optus.com.au/privacy.
Australia
Joined December 2022
- Replying to @optus_helpUPDATE Some services across fixed and mobile are now gradually being restored. This may take a few hours for all services to recover, and different services may restore at different sites over that time.
- Replying to @optus_helpOur teams are working urgently to restore services. We will provide updates as soon as possible. We apologise sincerely to our customers.
- Replying to @optus_helpWe encourage any customers who need to contact emergency services to use a mobile line to call 000. Optus can confirm that Triple zero ("000") calls will not work from an Optus landline (fixed line telephone). Mobile calls to 000 will work if another carrier is available.
- Replying to @optus_helpWe are aware of some mobile phones are having issues connecting to 000. If Optus customers need to call emergency services, we suggest finding a family member or neighbour with an alternative device.
- Replying to @optus_helpWe reiterate our apology to customers for the nationwide service outage that has occurred this morning. We will continue to provide updates as we have information available.
- Replying to @optus_helpUPDATE The Optus Network has been restored and most services should now be back online. Some customers may need to restart their device or turn flight mode on then off. Some NBN connections may not be restored as yet. We are investigating customer complaints. Please try
- We’re very sorry for the outage We know the importance of being connected and we’re deeply sorry that your service was interrupted. We thank you for your understanding and patience while we worked to restore our operations. We’re committed to working tirelessly to provide the
- Replying to @sallyruggHi Sally, sorry to hear about your roaming charges issue. You can lodge your complaint here → optus.com.au/support/feedba… - Kartik
- Replying to @sallyruggHi Sally, we can raise a complaint on your behalf to our Customer Relations Group. Please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik
- Replying to @AdyLady9969Hi there - Sorry to hear about this issue that Mum has encountered through one of our retail stores. I have tagged this tweet as feedback for our teams to review so that we can improve. So that we can get this looked into further, can you please send us a DM? Mitch.
- Replying to @davaliraine and @Optus@davaliraine Hi - Sorry to hear about your connection issues. You can check for any outages here → help.optus.com.au/3RtTFhn No outages? You can run through the troubleshooting steps here → help.optus.com.au/3v7C4Dc Please send us a DM if this doesn't work. Mitch
- Replying to @heldavidsonHi Helen, It's not our intent to cause you any inconvenience. We have the broadcast rights for Australia only, so in order to fulfill our commitments you are required to be in Australia to view Optus Sport content. If you have any questions, please DM us. - Liam
- Replying to @sallyruggIt will be referred to our Customer Relations Group who're the highest point of escalation within our organisation and they handle both internal and external complaints. Kartik