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Marty Kausas
2,198 posts
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Marty Kausas
@marty_kausas
ceo @usepylon (agentic support platform) 1.5k customers, 170% nrr, 130 emp, sf/nyc/london
San Francisco, CA
usepylon.com
Joined August 2011
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  • Pinned
    user avatar
    Marty Kausas
    @marty_kausas
    Jun 10
    Our Anthropic bill is about to jump from $400K → $1.4M/yr. Not because usage exploded, but because we're about to cross 150 seats. Past 150 seats you're forced into Enterprise tier. Seats stop including any usage, every token bills at standard API rates. At our current run
    1.8M
  • user avatar
    Marty Kausas
    @marty_kausas
    Oct 29, 2025
    Half the company came into work on Saturday. I made a deal with Bennett that if the team collectively did 4000 pull-ups in 8 hours, we'd add a monthly fitness stipend to our benefits.
    00:00
    465K
  • user avatar
    Marty Kausas
    @marty_kausas
    Jan 6, 2025
    founder starter pack 2025
    85K
  • user avatar
    Marty Kausas
    @marty_kausas
    Oct 17, 2024
    We raised Pylon's $17M Series A in 14 days. We didn't need the money. We had been cash-flow positive the past 3 months. And we weren't talking to investors. We were focused on building and selling. But one investor expressed interest. ...and word spread very fast 🔥🔥🔥 We
    00:00
    211K
  • user avatar
    Marty Kausas
    @marty_kausas
    Oct 21, 2025
    We raised Pylon's $31M Series B in 7 days 🧵
    00:00
    104K
  • user avatar
    Marty Kausas
    @marty_kausas
    Aug 19, 2025
    Announcing Pylon's Series B led by a16z and BCV Since starting the company 2.6 years ago, 780+ of the fastest growing companies including Together AI, Cognition, and Temporal have chosen to scale their customer support on Pylon.
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    129K
  • user avatar
    Marty Kausas
    @marty_kausas
    Nov 4, 2025
    INTRODUCING... Our new purple building 🚀
    43K
  • user avatar
    Marty Kausas
    @marty_kausas
    Dec 17, 2024
    The advice that helped us raise $17M from a16z was... 🧵
    94K
  • user avatar
    Marty Kausas
    @marty_kausas
    Dec 8, 2024
    I used to wish that I could’ve been a founder in SF in 2000-2010 Now I’m grateful I’m a founder in SF in 2024 - AI is ripping - it’s easier than ever to build - it’s easier than ever to raise - incumbents still feeling a tech recession - SF office space is insanely cheap -
    73K
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    Marty Kausas
    @marty_kausas
    Sep 29, 2025
    Our 1st customer paid us $2k. Our 5th customer paid us $10k. Our 11th customer paid us $30k. Our 201st customer paid us $40k. Our 203rd customer paid us $50k. Our 796th customer paid us $120k. And I can't share all the details but it's continued to go up from there 📈 -- Notes
    51K
  • user avatar
    Marty Kausas
    @marty_kausas
    Jun 23, 2025
    2020: Left comfy job at Airbnb. Started my first startup 2021: 2 pivots, nothing works 2022: Advith, Robert, and I join forces - We pivot together for months - Initial idea to solve Slack Support - Incorporate Pylon Labs, Inc. - Close first customer - Get into YC 2023: - $120k
    27K
  • user avatar
    Marty Kausas
    @marty_kausas
    Apr 22, 2024
    . @ycombinator's acceptance rate is 1.5% (2x as selective as Harvard) We went through YC, and here's what I'll tell anyone who just applied...
    91K
  • user avatar
    Marty Kausas
    @marty_kausas
    Sep 12, 2025
    HARDCORE STARTUP CULTURE IS BACK And the @WSJ just featured how we do it at Pylon 🧵
    110K
  • user avatar
    Marty Kausas
    @marty_kausas
    Jan 7, 2025
    2 years of Pylon later: - 396 customers - 20 employees - $20M raised - effectively infinite runway
    23K