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Kate Tarling

@kateldn
Author of The Service Organization. I help large orgs deliver better services at scale, through training, teaching, advice and consultancy.
London & Sheffield
theserviceorg.com
Joined February 2009
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    Kate Tarling
    @kateldn
    Feb 2, 2023
    The Service Organization book is officially out today! It's a distillation of how to build the much-needed foundations for what the organisations behind successful services look like. Based on 15+ years of practical hands-on experience and leadership in governments, telcos,... šŸ§µ
    Three copies of the service organisation book laid out on a flat surface.
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    Kate Tarling
    @kateldn
    Jan 10, 2024
    I immediately read this testimony from @pahlkadot on how ā€œHarnessing ā€˜AIā€™ to improve government servicesā€ really means intelligently, thoughtfully, building competency and capacity: the right people, doing the right things, removing barriers in their way.
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    Kate Tarling
    @kateldn
    Nov 17, 2023
    Delighted to meet @JohnWSeddon in real life, at last. He shared stories of demand-led redesign and growing expertise through properly understanding whatā€™s happening to real people, real situations, for transactional services. And we swapped books.
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    John Seddon
    @JohnWSeddon
    Nov 17, 2023
    Just back from Sheffield where we had a Network day focussed on health and care - illustrating what impedes productivity in the NHS. [McKinsey won't know.] Next stop Portsmouth, where we will see a profound example in sexual health services.
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    Kate Tarling
    @kateldn
    Oct 10, 2023
    I really enjoyed this conversation with @apolaine! We speak of the practicalities and realities of changing our organisations to deliver better services, among many other things
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