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Hugo Samayoa
1,863 posts
user avatar
Hugo Samayoa
@htplbc
Platform Engineer. : ⚽ Junkie #CoffeeOps
Joined April 2009
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  • user avatar
    Hugo Samayoa
    @htplbc
    Jun 6
    GGG will be doing behind the back bounce passes for days after that skill from his son.
    10
  • user avatar
    Hugo Samayoa
    @htplbc
    May 12
    @Iberia_en @Iberia I have been trying to resolve this since May 3rd. That is 9 days of being ignored. You promised a solution 'within hours' 2 days ago and went silent again. I check in tomorrow. Are you actually going to provide the seats I paid for, or is this just a 9-day
    user avatar
    Iberia
    @Iberia
    May 8
    Replying to @htplbc
    Hola Hugo. We´ve answered your private message in order to inform you about your case. Thanks for your patience
    661K
  • user avatar
    Hugo Samayoa
    @htplbc
    May 11
    Update: @Iberia sent a DM promising a solution 'within the next few hours.' That was THREE DAYS ago. They are now ignoring DMs again. Don't let their public 'we are helping' tweets fool you-they are just stalling. Still waiting for an actual fix. #CustomerServiceFail
    user avatar
    Iberia
    @Iberia
    May 8
    Replying to @htplbc
    Hola Hugo. We´ve answered your private message in order to inform you about your case. Thanks for your patience
    792
  • user avatar
    Hugo Samayoa
    @htplbc
    May 8
    Extremely disappointed with @iberia @Iberia_en. Support engaged me here, but the second the issue required actual effort, they completely ghosted me. 3 days of absolute silence. Is forcing passengers to beg publicly the standard process for your support team? Please escalate and
    user avatar
    Hugo Samayoa
    @htplbc
    May 3
    @Iberia, what's the point of paying for seat selection when I can't select a seat? I've waited 4 days now. Called 3 times to your support team. I even drove 2 hours to the airport after Support told me they could help me there, only to be denied. Called again only for them to say
    2.5K
  • user avatar
    Hugo Samayoa
    @htplbc
    May 3
    @Iberia, what's the point of paying for seat selection when I can't select a seat? I've waited 4 days now. Called 3 times to your support team. I even drove 2 hours to the airport after Support told me they could help me there, only to be denied. Called again only for them to say
    2.8K