@Iberia_en@Iberia I have been trying to resolve this since May 3rd. That is 9 days of being ignored. You promised a solution 'within hours' 2 days ago and went silent again. I check in tomorrow. Are you actually going to provide the seats I paid for, or is this just a 9-day
Update: @Iberia sent a DM promising a solution 'within the next few hours.' That was THREE DAYS ago. They are now ignoring DMs again. Don't let their public 'we are helping' tweets fool you-they are just stalling. Still waiting for an actual fix. #CustomerServiceFail
Extremely disappointed with @iberia@Iberia_en. Support engaged me here, but the second the issue required actual effort, they completely ghosted me. 3 days of absolute silence. Is forcing passengers to beg publicly the standard process for your support team? Please escalate and
@Iberia, what's the point of paying for seat selection when I can't select a seat? I've waited 4 days now. Called 3 times to your support team. I even drove 2 hours to the airport after Support told me they could help me there, only to be denied. Called again only for them to say
@Iberia, what's the point of paying for seat selection when I can't select a seat? I've waited 4 days now. Called 3 times to your support team. I even drove 2 hours to the airport after Support told me they could help me there, only to be denied. Called again only for them to say