Hive Helper UK (@HiveHelper) / X

Hive Helper UK

51.3K posts

Hive Helper UK

@HiveHelper

Hello, we’re HiveHelper. Here to help, & chat to you about your thoughts and questions on Hive.

Joined July 2013

Hive Helper UK
@HiveHelper
Jan 25, 2023
We are aware of an issue affecting customers use of their app. Our engineers are currently working to fix this. Please keep an eye on our status page. We are sorry for any inconvenience. You can still control your heating from your thermostat. bddy.me/3wtuy2M
77K
Hive Helper UK
@HiveHelper
Oct 25, 2019
We are aware of an issue that has arisen whereby customers are unable to login to their accounts or update their apps. The team are currently trying to investigate the issue and work on a fix. We are sorry for any inconvenience at the moment. ^Paul
Hive Helper UK
@HiveHelper
Jun 26, 2021
Good morning everyone. There is an update on the App Store to Hive version 10.42.3. This should fix the issue you have been experiencing. After the initial upgrade some users may experience being logged out but this should be a one time occurrence only. Kind regards Paul
Hive Helper UK
@HiveHelper
Jun 25, 2021
We are aware of an issue affecting iOS users, and after investigation, we are working on implementing a fix as soon as possible. We will update you as soon as we have a fix in place, and we are hoping it will be within 48 hours. We appreciate your patience on this ^DB
Hive Helper UK
@HiveHelper
Apr 3, 2019
Hi everyone! The team have been working on a fix overnight which should mean the majority of our customers will be back online with a manual reboot of the Hub. Please remove the Hub’s power cable, replace this and refresh the app you should be back online. Sorry again! ^Kat
Hive Helper UK
@HiveHelper
Apr 2, 2019
We are currently aware of an issue with the Hive platform that is affecting remote access for some of our customers. We are working on this as a matter of priority - please check our status page for updates here: bddy.me/2YJStJp We do apologise for the inconvenience. ^NB
Hive Helper UK
@HiveHelper
Aug 31, 2017
We are having trouble at the moment with Hive app having crashed, please be assured we are on this and will be resolved ASAP. ^DD
Hive Helper UK
@HiveHelper
Nov 24, 2017
Hey Jay! This would make getting up during the night for the toilet a lot easier! 😆 It's one of our more popular requests and as soon as we have any information, you guys will be first to know. Keep an eye on your emails and our social media pages! ^SO
Hive Helper UK
@HiveHelper
Oct 31, 2021
Hi everyone, we have an issue with the platform just now. Our team are working on fixing the issue. We apologise for any inconvenience. Please remember you can adjust your heating from your thermostat in the meantime. Kind regards Hive Team
Hive Helper UK
@HiveHelper
Apr 29, 2017
Some hubs are dropping offline guys. Manual control still available and your patience is appreciated. status.hivehome.com Apologies.
Hive Helper UK
@HiveHelper
Jan 5, 2018
Good morning. Unfortunately iOS users are currently experiencing issues with the Hive app. We are aware of this and working on it as a matter of priority. In the meantime, you can still control via the website or Android devices. We apologise for any inconvenience. ^NB
Hive Helper UK
@HiveHelper
Oct 26, 2019
Hi Folks Thanks for being with us again. You'll all be delighted to know that the incident from last night is fully resolved, so if you need any assistance today, please get in touch. All the best from the folks at Hive (GB)
Hive Helper UK
@HiveHelper
Feb 28, 2018
[1 of 2] Due to severe weather conditions here in Glasgow (where all our care agents are based), we will be sending everyone home while it's still safe. This means that there will be a delay in responding to your messages until at least tomorrow morning...
Hive Helper UK
@HiveHelper
Mar 25, 2016
@gossipgriII @thisisastory_ This made us all laugh a LOT at Hive. Thanks for brightening up our Friday ^Hive