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Big news: Fin is joining @salesforce.
We built the #1 AI Customer Agent, and Salesforce has the reach to help us bring it to the world.
Read more from our CEO @eoghan here: linkedin.com/posts/eoghanmc…
Fin
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Fin
@fin_ai
Fin is the Customer Agent company delivering perfect customer experiences.
- The line between support and success is blurring. And that's actually a good thing. At our recent Fin x Clay event at Fin Labs New York, George Dilthey laid out what's changing: as AI handles the routine, the work that's left for humans becomes more strategic and engaging and
00:00 - You can generate all the code in the world. But if your deployments take days, none of it matters. That's one of the sharpest observations from our webinar on how we doubled engineering productivity, and it gets at something most AI transformation conversations miss entirely.
00:00 - Great AI support over email looks different than it does in chat. Here's how we built for that. In our recent Fin product update, Brian sits down with AI designer Burak to walk through the challenges of email support, and what we did to improve experiences. Customers expect
00:00 - Most voice AI can answer a question. Fin Voice 2 can change your order, upgrade your shipping, and charge your card, all in the same call. Built on Apex Flash, our newest model purpose-built for latency-sensitive customer service, Fin Voice 2 doesn't just respond. It acts. In
00:00 - Many teams don't switch to a better AI Agent because they think they'll have to migrate their helpdesk to get it. They don't. Last week we announced Fin for Freshdesk and HubSpot. Your team stays in their tools, and your workflows don't change. You just get the world's best AI
00:00 - Gizmo hurt his paw. His owner called and had an appointment booked in one minute. No hold time, form to fill out, or "press 1 for bookings." A natural conversation that got straight to the point, and a worried pet owner who hung up with exactly what they needed. That's Fin
00:00 - When AI handles the noise, the people who take on the sensitive, high-stakes work become harder to replace, not easier. That's how Danielle Constantine, CEO at MyHSA, sees it. The repetitive stuff disappears – what's left is the work that actually matters. And the people doing
00:00 - Before going live with Fin, the Kalshi team tried to break it. At Fin Labs New York last week, Declan Ivory sat down with Shannon Magiera from Kalshi, and she walked through how that went. It started with a lesson from a previous platform. One engineer typed "talk to me like a
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