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Metal Client Services
Metallicus
2,511 posts
user avatar
Metal Client Services
Metallicus
@metalhelpsme
24 Hour Human Support for The Digital Banking Network by @MetallicusTDBN | Metal Pay | Metal X | Metal L0 | Metal L2 | WebAuth | Metal Dollar | XPR Network
San Francisco, US
help.metalpay.com
Joined February 2020
20
Following
3,462
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  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Nov 11, 2021
    iOS users, have you updated to #ProtonWallet version 1.1.18 yet? We've made fixes and improvements to: -Login -Staking & unstaking -Claim rewards -Overall speed/performance of the app Update from the #iOS App Store today! ⚛️
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Aug 9, 2025
    [XPR Network Status] Investigating: We are currently experiencing a balance display issue on the WebAuth Wallet app / Metal X. Our team is actively investigating and working to resolve it. Thank you for your patience and understanding.
    status.xprnetwork.org
    WebAuth Wallet / Metal X Balance Issue
    We are currently experiencing a balance display issue on the WebAuth Wallet app / Metal X. Our team is actively investigating and working to resolve it. Thank you for your patience and understanding.
    13K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Aug 10, 2025
    No status update today... because everything’s working 😎 After yesterday’s little hiccup, we’re back and smoother than your morning coffee. Online 24/7/365, even on weekends, even during naps. Have a great day out there! 💻✨
    GIF
    3K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Dec 10, 2021
    The holiday season is well underway and we understand that it involves a lot of gifts that come in many different shapes and sizes...and some of which can also be new devices 🎁📲 Backing up your #ProtonWallet Private Key makes those gifts even better! ⚛️ help.protonchain.com/hc/en-us/artic…
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Dec 1, 2021
    📦🚚 Our Knowledge Base Articles have moved! 🚚📦 You can find the new sites here: ⚛️ Proton Wallet: help.protonchain.com 🤘 Metal Pay: help.metalpay.com We hope you love the new look! 🔥
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Dec 19, 2021
    🔊Never share your Private Key🙅Sharing your Private Key will allow a 3rd party or malicious actor to unlock access to all of your funds⛔️We will not be able to recover lost funds. Tips for keeping your WebAuth.com account secure⬇️ help.protonchain.com/hc/en-us/artic…
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Dec 23, 2021
    You have already a Proton Wallet account and would like to migrate it to our brand new ⏭⏭⏭ WebAuth.com Wallet? Check out more here⬇️ help.protonchain.com/hc/en-us/artic…
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Aug 9, 2025
    Replying to @metalhelpsme
    [XPR Network Status] Identified: We've identified the issue and our team is working hard to squash the bug. Your wallet, account, and crypto assets are all safe. It’s just the display taking a little nap. Hang tight, and thanks for yo…
    status.xprnetwork.org
    WebAuth Wallet / Metal X Balance Issue
    We've identified the issue and our team is working hard to squash the bug. Your wallet, account, and crypto assets are all safe. It’s just the display taking a little nap. Hang tight, and thanks for...
    8.9K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Aug 11, 2025
    🌟 We're hiring! Metal Client Services is looking for a bilingual (Spanish/English) Customer Service agent to join our team. Think you're the one or know someone who might be a great fit? 👉 Check out the job listing in the comments below!
    6.9K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Jul 21, 2025
    Hi! Everyone good out there?
    4.3K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Aug 30, 2025
    👋 Hey hey, how’s your weekend going so far? We’re live 24/7 if you need help, but don’t forget, we’ve got detailed Knowledge Centers packed with support guides for all our brands. Explore them anytime for quick answers and step-by-step help. Links below 👇
    5.6K
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Feb 6, 2022
    Just like for Metal Pay, we have a Proton Knowledge Center for your all possible questions 📝 as well⬇️ 📍help.protonchain.com/hc/en-us
    00:00
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Jul 26, 2022
    We have moved our Proton Help Center 🚚📦 You can find all of our helpful guides and tutorials by going to help.proton.org ⚛️ Same services, all in a new place to help you get the most out of your Proton experience 🔥
  • user avatar
    Metal Client Services
    Metallicus
    @metalhelpsme
    Feb 3, 2022
    ⚠️ We cannot stress enough how important it is to keep your WebAuth.com account secure 🟢, so we prepared best practices 🔖for you⬇️ 📍help.protonchain.com/hc/en-us/artic…

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