@OctopusEnergy you have spoilt our Christmas, my husband is angry & exhausted, our family are furious about cancelling plans & the worries about the charging the car in the New Year is just miserable. I cannot believe you haven’t turned up today.
Kate Lee
@KateLeeCEO
Proud CEO of the @Alzheimerssoc 💙 Work has taught me life is short - so laugh more now. 💙 All views expressed here are mine, ranting inc.🤣
- So @OctopusEnergy 3 months on: 1. You brought the wrong cable Then 2. Your engineer was too hungover to stay Then 3. You rewired the garage back wrongly & dangerously Then 3. You didn’t have our appointment (we have 3 confirmation emails) And… Still no charger😡. Disgusting
- If you are considering @OctopusEnergy please avoid. The cost of the ‘free’ charger so far in emergency repair call outs after their work, unpaid leave, paying for non-existent fitting, public charging and cancelled Christmas train tickets is over £1200. Absolutely appalling.
- After cancelling our Christmas travel plans @OctopusEnergy promised the engineer would come today to fit our car charger, 4th attempt, we just got a call to say no one is coming. Absolute lying shambles. We even checked last night & this morning. Disgusting. Come & get your car.
- And the absolutely worst customer service award of 2025 goes to @OctopusEnergy Hours of wasted time, poor sign posting, lost income from days off when they send no engineer or 2 engineers with no cable! Car for 6 weeks, still no charger in sight. Outstandingly poor.