Ask Virgin Money (@AskVirginMoney) / X

Ask Virgin Money

63.5K posts

Ask Virgin Money

@AskVirginMoney

Customer support from the team at @VirginMoney. We're here 8am - 8pm Monday to Friday, 8am – 4pm on Saturday and 10am – 3pm on Sunday if you need us.

Newcastle

Joined April 2014

Ask Virgin Money
@AskVirginMoney
Sep 10, 2015
We love chatting on twitter, make sure you use our genuine @VirginMoney & @AskVirginMoney blue tick verified accounts ow.ly/i/cVIrj
Ask Virgin Money
@AskVirginMoney
Feb 8, 2023
Replying to @Thumbqueen
Good Morning, thanks for tweeting in. Sorry that our policy does not suit your needs and you've opted not to proceed as a result. Hope you manage to get sorted. ^LB
1.6K
Ask Virgin Money
@AskVirginMoney
Jul 26, 2023
Replying to @LukeMassie
Good question Luke. Could you confirm your account type please? ^LB
1.5K
Ask Virgin Money
@AskVirginMoney
Aug 18, 2020
Replying to @MaltedBlog @VirginMoney and @clydesdalebank
@MaltedBlog Hi there Dave, thanks for getting in touch. Our Debit Cards are specifically designed to assist blind or partially sighted customers. By having the dip they're able to recognise which way they enter the card into ATMs and card machines. ^ET
Ask Virgin Money
@AskVirginMoney
May 20, 2024
Hello Emmett, thanks for dropping by. Just so I can get a better understanding, what type of account do you have with us? ^MM
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Ask Virgin Money
@AskVirginMoney
Jul 7, 2015
Hello Twitter! We are the @VirginMoney Customer Contact Team and are here to pick up any customer account queries or questions
Ask Virgin Money
@AskVirginMoney
Dec 20, 2019
Replying to @FreyaSykes
Hi Freya, I'd like to see what I can do to help! Could you ask your friend to email us her full name, post code, and contact number over at [email protected] quoting your twitter handle I'll be able to take a closer look on this end. Would that be alright? ^RA
Ask Virgin Money
@AskVirginMoney
Sep 1, 2020
Replying to @mortgageprison and @VirginMoney
@mortgageprison Hi there, thanks for reaching out. Could you send your full name, post code and contact number along with your query to [email protected] so we can look into this for you? ^MH
Ask Virgin Money
@AskVirginMoney
Jul 31, 2025
Replying to @davermckean
Hello Dave, thanks for reaching out. Sorry, we're aware of some customers running into this issue at the moment, and we're working on putting things right as soon as possible. ^LB
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Ask Virgin Money
@AskVirginMoney
May 7, 2024
Replying to @lolalexi86
Upon further investigation, our Bradford Store is closed today due to unforeseen circumstances, they are dealing with a flood on the premises. I can only apologise for the inconvenience this has caused today, we're working hard to reopen as soon as we can. ^LB
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Ask Virgin Money
@AskVirginMoney
Jul 31, 2025
Replying to @wazee
The issue with our Credit Card App is still ongoing, and our dedicated team are actively investigating the route cause. We'll be sure to provide any updates as soon as we're in a position to do so. ^KP
349
Ask Virgin Money
@AskVirginMoney
Jan 14, 2024
Replying to @TrevorCosson
Hi Trevor, thanks for the mention. There isn't anything raised on this side of things, have you tried fully closing the App in the background to see if that works and then allows you to approve? Thanks ^AH
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Ask Virgin Money
@AskVirginMoney
Jan 12, 2025
Replying to @MikeBartlett4
Hi Mike, thanks for bringing this to our attention. We're really sorry to hear about what's happened to your wife. So that we can get you to the right place, would you be able to confirm what type of Account your wife holds with us? ^MD
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Ask Virgin Money
@AskVirginMoney
Jun 13, 2024
Replying to @Nigel49256731
Hi Nigel, thanks for your message. You will be offered the rate of 4.61% as your maturing ISA is on the 08 side. If you would like the 5.05% 1 year Exclusive ISA for current account holders with 05 or 82 sort code, please apply online and request a transfer. Regards^BL
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