Agency (@agency) / X

Pinned

Nov 12, 2025

Our Series A - today in @FortuneMagazine from @agarfinks “If we want to build businesses in the future and for the future, we need to be leveraging AI to manage customer experiences, from beginning to end,” said @eliast, who’s fast-talking and candid. “So, that’s my challenge:

Elias Torres, cofounder and CEO of Agency.

Elias Torres’s Agency raises $20 million Series A to chase agentic AI for customer success | Fortune

We’re live. Founder: @EliasT Investors: @Sequoia and HubSpot Ventures Seed Round: $12M Board: HubSpot Founder and Executive Chairman @BHalligan Exclusive story by: @MTemkin @TechCrunch Let’s do this.

Agency: Customer success agents across your whole book

We liked what Agency investor @gradypb had to say about the role of human agency in the agentic age on Sequoia’s latest episode of Training Data: “AI can reason through steps to get to a goal—but deciding what questions to ask, what objectives to set? That’s still a uniquely

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“It’s very rare to get this far, but I’m not done,” our founder @eliast for @TechCrunch

After selling Drift, ex-HubSpot exec launches AI for customer success managers | TechCrunch

Meet you soon

They are catching on…

Andrej Karpathy

@karpathy

Feb 24, 2025

Agency > Intelligence I had this intuitively wrong for decades, I think due to a pervasive cultural veneration of intelligence, various entertainment/media, obsession with IQ etc. Agency is significantly more powerful and significantly more scarce. Are you hiring for agency? Are

The primary job of a founder is the customer. But to serve the customer you need agency. Small teams are the future of companies. Leverage technology, amplify great people, scale impact not headcount.

Elias Torres

@eliast

Mar 18, 2025

@Agency: Everyone is a founder

"Scaling my companies was always devastating for me. It meant the business was doing well. But it meant that I knew fewer and fewer of my own customers. I was handing them over to employees—or worse, to software.” Our founder @eliast on Sarah Guo’s No Priors on why he’s building

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Replying to @pappageorge @lessin and @lvanseters

We couldn’t agree more. Solving for reps not entering data in fields is easy. Agency is more focused on understanding customers at scale post-purchase. The original promise of a CRM.

Two AIs. One conversation. Zero humans writing. And things got done. Powered entirely by Agency. ✅

Elias Torres

@eliast

Apr 23, 2025

I think @Agency just replied to @Agency Dead 💀 Our customer and I have been replying to each other back and forth but we are not writing the emails. World’s first time. Noted.

Your first customer got white-glove service. Your 500th got a sequence of automated emails. The truth? Most companies lose the personal touch the minute they scale. Agency gives you the customer brain. So every customer still feels like your first.

Agency: Customer success agents across your whole book

Replying to @agency @eliast and 4 others

After selling Drift, ex-HubSpot exec launches AI for customer success managers | TechCrunch

Replying to @themattyverse @eliast and 4 others

We are onboarding mostly large enterprises B2B first. Building a full solution for companies with large customer bases.

Everyone says they are “customer-obsessed.” But if you’re sending the same check-in email to every account, you’re not obsessed—you’re overwhelmed. Agency is built to scale personalized service. Our AI studies every customer interaction, surfaces exactly what matters, and

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