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We do the work that
makes AI work
We’ve run CX at scale, so we know what AI needs to succeed:
the right use cases, the right context, and a system that stays on-brand, with people in control of the AI, not the other way around.
The Companies That Trust Our Team
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Lead with ops, scale with AI
AI can automate interactions, but only operations understand the real drivers of volume, friction, and value. When ops lead, AI is trained on actual workflows, constraints, and edge cases — not just clean data and ideal journeys — improving resolution, protecting agents, and lifting CSAT instead of scaling bad assumptions.
Better customer experiences
start with better context
When your AI has real context, every interaction starts to sound like your brand — not a template. We plug into your tools, history, and brand voice so AI and agents respond with the right tone, the right details, and the right next move.
More context in the background means fewer repeats, quicker answers, and a customer experience that feels the same no matter where it happens.
Instead of forcing a standard workflow on your team, we study how your business actually operates, then build a bespoke solution — so what customers feel matches the experience you’d design yourself.
Meet XOOS
The operating system
that makes your AI work
XOOS is the operating system that connects your CX agents, BPO partners, and AI in one place — so you can deliver fast, accurate answers across chat, email, and voice.
Generic AI gives you generic results. XOOS builds AI from the operational reality of your business — the workflows your team runs, the decisions they make, the knowledge they’ve built over thousands of interactions. Every decision, every exception, every edge case your agents have learned becomes intelligence your AI can use.
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"XO’s AI BPO model helped us deploy custom AI agents that improve our subscriber experience, while keeping our human agents at the center. With a true human-in-the-loop approach, we reduced implementation risk and made AI adoption feel safe, practical, and scalable."
Director, Global Head of Customer Experience
Tech vs BPO vs XO AI BPO
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Software
People
Software + People
Yes
No
Yes
Al Agents
Human Agents
Al Agents + Human Agents
None
Deep
Deep
Al Implementation
People in seats
Whether you need: Technology, BPO, or both.
We meet you where you are
Built on what actually
works in practice
We've learned from thousands of customer interactions across every channel. The patterns are clear. The data doesn't lie. What we build is rooted in real operations, not theory.
Customer Satisfaction Score (CSAT)
Attrition
Faster Handle Time
Operational excellence starts with security
We protect every process and piece of data with global standards and resilient infrastructure.From compliance to business continuity, our systems are built for trust and uptime.
HIPAA
PCI DSS v4.0
GDPR
AICPA SOC2
ISO 27001
See what AI-driven Operations can do for you
Get a live walkthrough of our technology or talk with our team about your operational goals.