コールセンター用語集のアクセスランキング
2024年9月28日のデイリーキーワードランキング
| 1 | モニタリング |
| 2 | スクリプト |
| 3 | オーバーフロー |
| 4 | as a |
| 5 | Predictive Dialer |
| 6 | ANI |
| 7 | スイッチ |
| 8 | Queue |
| 9 | Private Branch Exchange |
| 10 | Occupancy |
| 11 | ASA |
| 12 | Abandon |
| 13 | ACW |
| 14 | ATT |
| 15 | Core |
| 16 | LCR |
| 17 | DNIS |
| 18 | 後処理 |
| 19 | Direct Response |
| 20 | Supervisor |
| 21 | COPC |
| 22 | CSR |
| 23 | Escalation |
| 24 | Sales Promotion |
| 25 | In-house Telemarketing |
| 26 | Outbound Telemarketing |
| 27 | Service Level |
| 28 | Screen Pops |
| 29 | Router |
| 30 | Agent Status |
| 31 | Fulfillment |
| 32 | Switch |
| 33 | Offered Calls |
| 34 | Blocked Call |
| 35 | Average Time to Abandonment |
| 36 | Response Rate |
| 37 | Inbound Telemarketing |
| 38 | Market Segmentation |
| 39 | Skill Based Routing |
| 40 | Calls in Queue |
| 41 | List Cleaning |
| 42 | queue |
| 43 | KPI |
| 44 | Call Management |
| 45 | Log on |
| 46 | CRM |
| 47 | Phone Server |
| 48 | Test Marketing |
| 49 | Call Sequencer |
| 50 | Voice Mail |
2026年2月9日 20時41分更新(随時更新中)
