Last Updated: January 26, 2026

Refund and Exchange

At Vanson Jackets, we want you to feel completely confident with your purchase. If for any reason you are not satisfied, we’ve outlined a simple and transparent process for returns, exchanges, and custom orders.

1. Eligibility for Returns & Exchanges

• Standard items (non-custom) can be returned or exchanged within 30 days of delivery.
  
• Items must be in original condition – unused, unwashed, undamaged, with all tags and any complimentary items included.
  
• Final sale, clearance, or custom-made items are not eligible for return or exchange (see Section 4).
  

2. How to Request a Return or Exchange

1. Contact our support team or complete the Return Form within 30 days of delivery.
2. Provide:
   • Two clear photos (one of you wearing the item, one of the collar tag).
     
   • A short explanation of the issue (e.g., size, color difference, or defect).
3. Once approved, we will issue you an RMA (Return Material Authorization) number. Please include this on the package.
   

⚠️ Requests submitted after 30 days cannot be accepted.

3. Refunds

• Refunds are issued to your original payment method (credit card, debit card, etc.).
  
• Processing time: Refunds are initiated within 7 business days after inspection.
  
• A confirmation email will be sent once your refund is complete.
  
• No restocking fee is charged.
  

4. Custom Orders

• Custom jackets are non-refundable and non-exchangeable because they are made specifically to your requirements.
• To minimize sizing issues:
  • We share photos of your custom product before shipping.
    
  • Customers are required to provide accurate measurements using our sizing guide.
    

5. Exchanges

• Exchanges for size or color are allowed on standard items only (not custom orders).
  
• Requests must be made within 30 days of delivery.
  
• Customers pay return shipping; Vanson Jackets covers the cost of shipping the replacement item back to you.
  
• Your exchange will be processed once the original item is received and inspected.
  

6. Defective, Incorrect, or Damaged Items

• If you receive a defective, damaged, or incorrect item, contact us within 30 days of delivery.
  
• Provide photos or videos as evidence.
  
• Once confirmed, we will cover return shipping costs and issue either a full refund or replacement.
  

7. Shipping Costs for Returns

• Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.
  
• Exchange requests (non-custom items) also require customers to cover return shipping.
  

8. Order Cancellations

• Orders can be canceled within 2 days of placement, provided they have not been dispatched.
  
• Once an order has been shipped or cleared customs, it cannot be canceled.
  
• Time-sensitive orders (where delivery is guaranteed within your requested timeframe) cannot be canceled after placement.
  
• For custom orders: cancellations are not possible once production has started.

Contact us:

Please contact our customer service with any inquiries or needs.

Business Name: Vanson Jackets

Address: 11115 Petal St, Dallas, TX 75238, USA

Phone: +1 (551) 373-3703

Email: [email protected]

Business Days: Monday to Saturday | 09:00am – 06:00pm (CST)

We appreciate you selecting Vanson Jackets. We are eager to assist you.