4.4
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I was having issues with understanding how to implement a pro copy of Updraft. A quick ticket to their support had a fast response and they really could not have been any more helpfull. Even though the problem was with me and not their software, they kept helping until the issue was resolved.
Their support is the best I have experienced to date. I am soo happy with the product and very sattisfied with the support when needed. This is a great company :)
A great example of customer service! Thanks to Vanessa, I am happy and my client is happy. Vanessa at UpDraft went above and beyond the SLA and that expected. I couldn't be more grateful and thankful for the knowledge and expertise that Vanessa had and used to solve the issues I experienced. I would definitely recommend UpDraft as a product and they back it up with wonderful CS Staff. Thanks again!
Disappointing Support Overshadows a Promising Product
I was initially drawn to updraftplus.com product because it showed real potential. However, my experience with their support has been nothing short of frustrating. After encountering an error while trying to use the plugin, I reached out for help. Although I received an initial reply, it didn’t address the issue, and since then, I’ve been met with complete radio silence. Good support is crucial, and without it, even the best product falls flat. Save yourself the hassle—if you’re expecting reliable assistance, you might want to look elsewhere.
Absolutely amazing support service from Nick at UpdraftPlus - so helpful and went above and beyond to help us with Updraft Migration. Very knowledgable and also so kind, would highly recommend UpdraftPlus because of this.
4.4
114 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
I was having issues with understanding how to implement a pro copy of Updraft. A quick ticket to their support had a fast response and they really could not have been any more helpfull. Even though the problem was with me and not their software, they kept helping until the issue was resolved.
Their support is the best I have experienced to date. I am soo happy with the product and very sattisfied with the support when needed. This is a great company :)
Date of experience: April 01, 2025
Reply from UpdraftPlus
Thank you so much for your kind words and lovely review! 😊 We’re really glad to hear that our support team could help you get everything sorted. We’re always happy to assist and make sure you’re up and running smoothly. All the best!
A great example of customer service! Thanks to Vanessa, I am happy and my client is happy. Vanessa at UpDraft went above and beyond the SLA and that expected. I couldn't be more grateful and thankful for the knowledge and expertise that Vanessa had and used to solve the issues I experienced. I would definitely recommend UpDraft as a product and they back it up with wonderful CS Staff. Thanks again!
Date of experience: March 30, 2025
Reply from UpdraftPlus
Hi Richard, thank you so much for your kind words and wonderful feedback! We're so glad to hear that Vanessa was able to go above and beyond to support you and your client. Providing helpful, expert support is something we take great pride in, and it's fantastic to know it made a difference.
We’ll be sure to pass your message along to Vanessa—your appreciation will mean the world to her.
All the best!
Absolutely amazing support service from Nick at UpdraftPlus - so helpful and went above and beyond to help us with Updraft Migration. Very knowledgable and also so kind, would highly recommend UpdraftPlus because of this.
Date of experience: March 12, 2025
Reply from UpdraftPlus
Hi, thank you so much for your kind words! We're so glad that Nick was able to provide such great support. I'll be sure to pass on your feedback to him—it'll make his day! If you ever need anything else, we're always happy to help.
Disappointing Support Overshadows a Promising Product
I was initially drawn to updraftplus.com product because it showed real potential. However, my experience with their support has been nothing short of frustrating. After encountering an error while trying to use the plugin, I reached out for help. Although I received an initial reply, it didn’t address the issue, and since then, I’ve been met with complete radio silence. Good support is crucial, and without it, even the best product falls flat. Save yourself the hassle—if you’re expecting reliable assistance, you might want to look elsewhere.
Date of experience: February 18, 2025
Reply from UpdraftPlus
Hi there,
We're really sorry to hear about your experience and we sincerely apologise for any frustration caused. We aim to provide helpful and timely support, so it’s concerning to hear that your issue wasn’t fully addressed.
Could you please let us know which channel you reached out through (e.g., our support form, email, or forum) and your ticket number if available? We’d love to look into this and ensure you receive the assistance you need.
Please reach out to [email protected] with this info so we can get this resolved for you as soon as possible.
Date of experience: September 23, 2024
Reply from UpdraftPlus
Thanks for the great review!
I've been using Updratplus Pro for 2 years and I'm absolutely thrilled. Due to a server problem with my host and my fault, I almost lost a huge WordPress site. Thanks to the perfect support, especially Nick did a fantastic job, the site was saved. The hours of work that I would otherwise have spent will make Updraft Pro a free version for the next 5 years.
Date of experience: January 17, 2025
Reply from UpdraftPlus
Thank you so much for your amazing review! We’re so glad to hear that we helped save your site. Nick will be glad to know how much you appreciated his support.
If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re here to help. All the best
The UpdraftPlus website is a maze. I have been a premium user for years and keep getting messages that i need to upgrade to premium. None of my premium options work. I run UpdraftPlus on several sites and pay for the "business level" subscription. The website keeps running me in circles. Should not be this difficult.
Date of experience: January 15, 2025
Reply from UpdraftPlus
Hi Gregg, thanks for sharing your frustrations with us. We're sorry the site has been a pain to use. We're actually just about to launch our new site which is a lot more user-friendly. But our current site should still allow you to do everything you need, so there might be something wrong here. Would you mind opening a support ticket? Our support team will be able to find a solution for you - https://updraftplus.com/paid-support-requests/
Perhaps one of the best small-footprint and aggressive protection tools for WordPress. Consistently maintains its toolset and keeps pace with the current threat landscape.
Date of experience: November 20, 2024
Reply from UpdraftPlus
Hi Scott, thanks so much for the great review! If you ever have questions or suggestions, feel free to reach out. All the best
Updraftplus helps my WordPress based websites stay safe and backed up all the time. Well worth subscription. Highly recommended!
Date of experience: July 17, 2024
Reply from UpdraftPlus
Thanks so much for the great review Desi. We really appreciate your support.
Quite a few years ago, I lost a site to hackers because I had no backup. You learn the hard way. Since then, I have used several brands of backup. UpdraftPlus has proven to be the easiest to use, backup, restore and even clone to move my sites to a different hosting. It has also been the most reliable of the ones that I have used. I recommend it heartily. I recently started a new site and of course, it is protected with a good backup with Updraftplus
Date of experience: October 18, 2024
Reply from UpdraftPlus
Hi Glenda, thank you so much for the great review! We’re sorry to hear about the difficulties you faced in the past, but it’s great to know that we're able to help. If you ever need assistance or have any questions, feel free to reach out. All the best
Reply from UpdraftPlus
Thanks for the great review!
Hey All - when i Wordpress a website there is two plugins i always go to and install - UpdraftPlus is always one.
My go to Backup plugin is UpdraftPlus
and i have gone UpdraftPlus PRO/Premium as it also offers backup(s) to my chosen clouds for example OneDrive. (others are available)
You can set the backups to run hourly daily weekly which are neat options. Daily is for me - and you can set to keep them - and auto delete them after a set time.
Marvellous WordPress Plugin is UpdraftPlus install today on your WordPress Website(s)
Updraftplus Highly Recommended
Date of experience: October 08, 2024
Reply from UpdraftPlus
Hi Paul,
Thank you so much for your wonderful review. Your support, especially as a Premium user, means a lot to us.
It's great to know we're making a difference in your WordPress workflow. If you ever have any questions or need assistance, feel free to reach out—our team is always here to help.
All the best
Date of experience: September 13, 2024
Reply from UpdraftPlus
Thanks so much for the review!
I hope this reverses my previous 1 star review. I would change it to 4.75 stars, taking .25 away only because their reply didn't reassure me my canceled subscription was still active until the end date, and I still had access to their premium support.
Otherwise, they did respond but my spam filter kept me from reading the reply. And the problem was with a setting in OneDrive, not their plug in which now works as advertised.
I regret I couldn't update the review until I fixed OneDrive. Hopefully this update, their quick response to TrustPilot Review, adds stars to their reputation. I thank TrustPilot also, for being here to help.
Date of experience: August 20, 2024
Reply from UpdraftPlus
Hi Alfred, thanks for reaching out. Re your cancelled subscription. Subscription are automatically renewing and so by cancelling now, you have stopped the subscription from renewing in July 2025. If you didn’t mean to cancel and you’d like to renew, you’re welcome to buy again (either now or at the time).
In the meantime, inadvertently cancelling doesn’t change your access to the plugin. You can continue using all premium features, accessing premium support and accessing new releases until the end of your subscription. We hope that makes sense and clarifies the situation.
Regarding the error message you received. Our support team explained that your backups should still work regardless. We requested a copy of your log file to investigate the message but this was never sent to us. Please can you reply to the last support email and we’ll pick this up for you?
One of the highlights of using the UpdraftPlus plugin is that it allows users to easily identify which parts of the backup files (such as Database, Plugins, Themes, Uploads, Others) can be used for restoring on the new hosting site. A copy of these backup files is stored on the hosting site (based on the user’s preference), and all the backup split files with their respective names can be downloaded to your local system. The fantastic aspect of using UpdraftPlus plugin is that it makes the migrated website work exactly as it did on the previous hosting site. I congratulate the UpdraftPlus plugin's technical expert team for doing all the heavy lifting, allowing users to avoid the burden and complexities involved in the process, thanks to their meticulous design, development, and perfect execution of the product.
Date of experience: August 16, 2024
Reply from UpdraftPlus
Hi Pradeep, thanks so much for your kind words and support. I will pass this on to our team. Please let us know if you need anything in the future. All the best!
Used it for years for backup and restore on host, when infections or corrupt code occurs etc., or when switching to a new host. Never had a problem with it!
Date of experience: August 15, 2024
Reply from UpdraftPlus
Thanks so much for the great review Patrick! Please let us know if you ever need anything from us. All the best.
I have been a loyal Updraft customer for many years. I don't often need it, but when I do, Updraft does exactly what I need it to do.
I recently had a problem with a Wordpress update...the dreaded white screen instead of my website. And because a large file (on my backup) caused me angst when trying to restore my site, I pinged them for advice.
I can't tell you how wonderful it feels to know that if I couldn't fix an issue the Updraft team had my back!
They responded promptly and all was well. Thank you and I HIGHLY recommend Updraft Plus.
Date of experience: August 08, 2024
Reply from UpdraftPlus
Hi Kathy, thank you so much for your kind words and for being a loyal Updraft customer over the years!
We understand how stressful it can be to encounter issues like the dreaded white screen, and we're glad our team could be there to assist you. Knowing that we had your back means the world to us. I will pass your kind words on to our support team.
Date of experience: July 12, 2023
Reply from UpdraftPlus
Thanks so much for the great review! We're really pleased that you had a good experience.
Have been using Updraft for years.
This week I was working on a new hosting control panel, which recommended to use an alternative plugin for 'migrating' my website.
I battled with it for 45 minutes, and finally gave up.
Then installed my copy of Updraft and did a backup in 3 minutes.
Installed Updraft in the new location (30 seconds) and uploaded my backup files (1 minute).
The website was migrated in about 5 minutes total.
Updraft is a well made plugin that just works.
Date of experience: June 26, 2024
Reply from UpdraftPlus
Hi Art, thanks so much for this wonderful review. We're so glad our plugin was helpful. Please feel free to reach out in future if you need anything further. All the best
Inherited some WP sites in an admin role, and we were accustomed to doing the database changes manually to clone to test environments. The ability to send/receive backup/restore reliably has been a real time saver. Sending to remote storage is also an impressive feature. Mostly use just to get a periodic backup.
Probably used now for 8-10 months, and very satisfied with the one-time purchase. Not using vault subscription, but this is a company I'll specifically look for if I need anything on the WP side.
Date of experience: June 25, 2024
Reply from UpdraftPlus
Hi Joe, thanks so much for this great review! We're really pleased to hear the plugin has been so useful for you over the past few months. Your feedback will be passed onto the team. Please feel free to reach out in future if you need anything further. All the best
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