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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their knowledge, professionalism, and helpfulness. Consumers highlight the ease and speed of the overall process, from initial application to funding, and appreciate the clarity in explaining options and terms. People also value the personalized support and the feeling of building a relationship with the company. The positive user experience is a recurring theme, with reviewers noting the seamless and painless application process. Clients appreciate the efficient service and quick response times, especially when compared to traditional banks. Many customers express satisfaction with the straightforward borrowing and payback process, as well as the accessibility of loan information on the website.

Based on these reviews

Rated 5 out of 5 stars
Verified

The process was incredibly fast and painless. Many times with other vendors, you feel like you are in an endless scam loop. This process was easy, transparent, and successful. The people I spoke wi... See more

Rated 5 out of 5 stars
Verified

Knowledgeable, courteous, also got to work to secure funding for my business. Even when some hiccups came about , overcame the hurdle to make it happen. Would definitely recommend Leanna Gill and will... See more

Company replied

Rated 5 out of 5 stars
Verified

I have worked with several lenders in the past. OnDeck is definitely THE BEST!!! No other company has even offer me lower interest rates, plus funds were in my bank account next day in the morning.... See more

Company replied

Rated 5 out of 5 stars
Verified

Leanna and staff was quite helpful expedient and efficient. I received the funds the next business day and appreciate working with your company. Thank you

Rated 5 out of 5 stars
Verified

Felt like their team member was honest and truly helpful. They were able to get us exactly what we needed at a fair rate. It's a tough world for small businesses to find financing that doesn't suck wo... See more

Company replied

Rated 5 out of 5 stars
Verified

The whole process from approval to funding was fast, efficient and seamless. It was particularly remarkable because it was in the midst of the Holidays! I had worked with OnDeck about a year a... See more

Company replied

Rated 5 out of 5 stars
Verified

We worked with a broker to get the cash that we needed to operate our business. The representative that helped us through this process was very professional and made this an easy process.

Company replied

Rated 3 out of 5 stars
Verified

Gave lotsa of info to help me make a decision. Only complaint was the pushy attitude to accept. It was explained to the representative that the other owner must agree and wanted clarification of certa... See more

Company replied

Rated 5 out of 5 stars
Verified

After applying to multiple financial institutions without receiving any response, Alec from OnDeck called me and said he could help. I didn't give it much thought, but Alec called again, and I thought... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was straight forward except for the final acceptance process - there was a hiccup that relied too much on old memories. The company responded quickly and is looking over the final process... See more

Company replied

Rated 5 out of 5 stars
Verified

The service was great . No hassle at all. Made a call , sent over some documents, and received an approval from them in less than 12 hours . The fund were deposited in my bank account the next day.... See more

Company replied

Rated 5 out of 5 stars
Verified

The process was painless, quick, and the web site is super easy to use. The terms are expensive so we will be very careful on how to manage the line of credit.

Company replied

Rated 5 out of 5 stars
Verified

The initial application through my QuickBooks dashboard was handy. The immediate outreach and support from my Lending Advisor, Blake O. was thorough and built my confidence in selecting my specific... See more

Company replied

Rated 3 out of 5 stars

I was contacted by OnDeck to renew a loan. It was so easy that I decided to do it. I got the money, however I now have two separate loans and two separate payment. I was under the impression a rene... See more

Rated 5 out of 5 stars
Verified

On Deck always makes the process efficient and easy. I appreciate that they look at your business performance and not just rely on personal numbers. Every representative I have dealt with at On Deck h... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve received several links to business funding over the years, and this is the first one I’ve followed through on. Anthony made the process completely painless. We discussed amounts and terms... See more

Company replied

Rated 5 out of 5 stars
Verified

It all started with the initial conversation with the load advisor. The explanation of the process and what to expect if the line of credit is approved. Overall, it was very relaxing to speak with t... See more

Company replied

Rated 5 out of 5 stars

I reached out on Monday and had funding underway by Wednesday, with a very seamless and painless application process. Highly recommend for short-term funding needs you may have in your business! Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate the help and support during the borrowing process. I was very surprised by the industry high lending rate so can't say I would reccommend to someone who was not in a bind, but if I had mo... See more

Company replied

Rated 5 out of 5 stars
Verified

This was by far the easiest process and approval that I’ve ever been through for a loan. The verification process was easy, fast and seamless. The terms were fair in the interaction with the agent cou... See more

Company replied

Rated 5 out of 5 stars

OnDeck was responsive, friendly, and the approval was extremely fast. Look forward to a long business relationship with them.

Rated 5 out of 5 stars
Verified

What made my experience great? The answer is simple; Olayomi Afolabi. Olayomi is a great representative of your company. He was thorough, never pushy and most importantly--knowledgeable. I was vetting... See more

Rated 5 out of 5 stars
Verified

On Deck clearly spelled out all the details of their line of credit and were very helpful during the process.

Company replied

Rated 5 out of 5 stars
Verified

This was my BEST funding experience for anything ever... hassle-free, reputable, friendly. Thank you!

Company replied

Rated 4 out of 5 stars
Verified

Overall it was easy and direct - aka simple. Quick Idea: When approving $100–200k LOCs, ask, “What would you do if we gave you $100 million?” then review those on Fridays - talk about good ones on M... See more

Company replied

Rated 5 out of 5 stars
Verified

Very detailed website that allows me to access all my loan and line of credit information. Easy to make payments. Thanks

Company replied

Rated 5 out of 5 stars
Verified

OnDeck was smooth and quick. Excellent support and clarity about options and your business needs. They build a relationship with you and partner with you for growth!

Company replied

Rated 5 out of 5 stars
Verified

It was a fairly easy process to get set up with on deck. Sam and Andy were very thorough and professional in the communications we had. Looking forward to using On Deck in the future for my business.... See more

Company replied

Rated 5 out of 5 stars
Verified

Super easy, and the call took no time at all to finalize the deal. It was a very good experience.

Company replied

Rated 5 out of 5 stars
Verified

Great service, explains all the details of the loan, process is fast.

Rated 5 out of 5 stars
Verified

Quick and easy loan process. My rep, Daniel, was extremely knowledgeable and always responded timely to my emails.

Company replied

Rated 5 out of 5 stars
Verified

Very easy process. First time lending as a business and Harrison helped break down all the options so I could make the best decision.

Company replied

Rated 5 out of 5 stars
Verified

It’s still really early in the process for me However, the communication and assistance provided has been fantastic

Company replied

Rated 5 out of 5 stars
Verified

dedicated service. found the services I was needing in a timely manner

Company replied

Rated 5 out of 5 stars
Verified

Application process was relatively quick and the agent did a great job clearly articulating the terms for the LOC.

Rated 5 out of 5 stars
Verified

quick and professional response! great and easy to work with. Thank you!

Rated 5 out of 5 stars
Verified

Everything was fast and easy. I spent a month trying to get the same deal at a bank and had no luck, on deck had me funded in 2 days.

Company replied

Rated 5 out of 5 stars
Verified

What made my experience great with OnDeck was the representative Mitch Cloward who was patience, resourceful, knowledgable and patience when it came to me re-considering another loan with OnDeck again... See more

Company replied

Rated 5 out of 5 stars
Verified

Andrew was super helpful and a great experience all around!!

Company replied

We perform checks on reviews


Company details

  1. #143 of 256 best companies in Non-Bank Financial Service

Information provided by various external sources

Part high tech. Part human. All business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

Highest interest I've ever seen!

The process to get setup and get funding is super easy, the interest rate is astronomical and boarderline predatory lending. If I didn't need the money I would've hands down sought another option

January 18, 2026
OnDeck logo

Reply from OnDeck

Hi, thank you for providing this valuable feedback. There are multiple variables that go into why we price the way we do. If you have additional questions about your loan terms, please contact our dedicated OnDeck Customer Service team at 888) 556-3483.

Rated 5 out of 5 stars
Verified

Business loan

Leanna and staff was quite helpful expedient and efficient. I received the funds the next business day and appreciate working with your company. Thank you

January 21, 2026
Rated 5 out of 5 stars
Verified

Quick response

Quick response, open and honest. Wish rates were a little less.

January 16, 2026
OnDeck logo

Reply from OnDeck

We appreciate your kind words about our responsiveness and transparency. We value your feedback regarding our rates.

Rated 5 out of 5 stars

The process was quick and easy

The process was quick and easy, presented a number of options and terms

January 16, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

We're glad you found the process quick and easy and that we presented options and terms effectively. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Super easy

Super easy, and the call took no time at all to finalize the deal. It was a very good experience.

January 17, 2026
OnDeck logo

Reply from OnDeck

We're happy to hear that the process was super easy and quick for you. Thank you for sharing your very good experience with us!

Rated 5 out of 5 stars
Verified

Solid Company

Application process was relatively quick and the agent did a great job clearly articulating the terms for the LOC.

January 8, 2026
Rated 5 out of 5 stars
Verified

What made my experience great with…

What made my experience great with OnDeck was the representative Mitch Cloward who was patience, resourceful, knowledgable and patience when it came to me re-considering another loan with OnDeck again!

January 8, 2026
OnDeck logo

Reply from OnDeck

We're glad you enjoyed your experience. It's wonderful to hear that the representative was helpful and supportive as you considered another loan. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars
Verified

Perfect

quick and professional response! great and easy to work with. Thank you!

January 14, 2026
Rated 2 out of 5 stars

Log in issues

Trying to login in keeps telling me invalid password and I've changed it multiple times. And now im not getting the reset link sent back to change my password.

January 17, 2026
Unprompted review
OnDeck logo

Reply from OnDeck

Hi James, we're sorry for the inconvenience you experienced while logging in to your account. Please contact our OnDeck Customer Service team for help with your concern: at (888) 556-3483 or [email protected].

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