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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently praise the company's products for their flexibility, performance, and ease of use, noting that they allow for the creation of fast, reliable, and conversion-focused websites. Consumers appreciate the ability to fine-tune the customer experience without compromising performance. The user-friendly design and intuitive tools are also frequently mentioned as key benefits. Customers highlight the exceptional customer service and staff. They describe the support team as responsive, patient, and genuinely helpful, often going above and beyond to solve issues. People appreciate the clear, simple, and effective guidance provided, even for those on the free plan. The team's ability to quickly understand requirements and provide easy-to-follow solutions, including custom code and demo videos, is highly valued.

Based on these reviews

Rated 5 out of 5 stars

I've been using the Kadence Virtue theme since 2011. I am extremely happy with the theme - it was very easy to set up an Woocommerce store with variable pricing. Support has been outstanding if any is... See more

Company replied

Rated 5 out of 5 stars
Verified

The Kadence Support team is absolutely top notch. Their Pro theme and Pro Gutenburg blocks builder is the best on the market after having used probably the top five builders for years which I won't... See more

Company replied

Rated 5 out of 5 stars
Verified

The gentle guidance but in depth knowledge from the support person, even though I'm on the free plan, was invaluable. Great guidance on what he additional CSS code should be, and those final steps, th... See more

Company replied

Rated 5 out of 5 stars
Verified

Karla at Kadence online support was able to show me specifically what I needed to do to fix my problem and provided a screen recording so there was no ambiguity. She also referred me to the relevant... See more

Company replied

Rated 5 out of 5 stars

I asked for support and received a very fast reply along with a solution from Teejay Hidalgo. I’m giving 5 stars because when you’re frustrated, trying everything, and nothing works, it feels amazing... See more

Company replied

Rated 5 out of 5 stars

Great for Woocommerce, superior service. Fast theme. Many options. I hope there will be even more focus on conversion (like dedicated checkout, cart, etc which will take some options from services lik... See more

Company replied

Rated 5 out of 5 stars
Verified

I started using Kadence three years ago and have seen this product improve over time. Yet they are always optimising so performance is always amazing. My website's mobile pagespeed score is cur... See more

Company replied

Rated 5 out of 5 stars
Verified

So friendly, incredibly helpful, and always going far beyond normal support! Kadence is simply the best. I use it for all my websites, and they still manage to exceed my expectations every time. Absol... See more

Company replied

Rated 5 out of 5 stars

One product everything you need. Since i am using Kadence my worries about update fails are over. Mostly by reducing the number of plug ins for extra functionality what results in faster, cleaner and... See more

Company replied

Rated 5 out of 5 stars
Verified

I had an issue with Kadence and did not know what to do. I am a novice at website building and so the help Teejay provided was invaluable in getting me up and running. I really appreciated the knowl... See more

Company replied

Rated 5 out of 5 stars
Verified

Kadence's customer service is exceptional. I don't have much experience with putting together websites. Each time I reach out to Kadence's support team, they are incredibly helpful, kind, and patient.... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Kadence for a while now and I'm really impressed, not just with the performance and flexibility of the theme, but especially with their support team. You can tell there's a real human... See more

Company replied

Rated 5 out of 5 stars

As someone who built our website entirely by hand — design, structure, and all — I was truly grateful for the support I received from Kadence. I’m a painter, not a web developer, so every technical... See more

Company replied

Rated 5 out of 5 stars

You’ve probably often heard people say that certain premium themes offer excellent customer support. But let me tell you — the free chat support provided by the Kadence Theme is far better than mo... See more

Rated 5 out of 5 stars
Verified

I had a small issue with the image zoom on my WooCommerce product pages, and Michael from Kadence support helped me solve it quickly and professionally. He was incredibly friendly, responsive, and pro... See more

Rated 5 out of 5 stars

Kacence has EXCELLENT customer and tech support! Very responsive, very helpful. Unusually good. As a beginning web builder, I was a bit overwhelmed with all the Wordpress and Kadence theme and templat... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a long term and a very satisfied customer (7+ years). Been using Kadence products to build websites for my clients and they are always well built, fast and flexible. Especially the latest,... See more

Rated 5 out of 5 stars
Verified

KadenceWP Support sorted out an issue I had really fast and efficiently. I love the product itself. I have tried numerous themes and theme builders over the years but I have settled on Kadence now. A... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought Kadence in 2021 in Slovenia, EU, for website store ALKIVITA and blog ZAPER. The Kadence team has helped me customize the site a few times specifically according to my wishes. Once t... See more

Company replied

Rated 5 out of 5 stars
Verified

Creating a builder like Gutenberg blocks experience can be an ungrateful job. Whatever you add, it's never enough... But, sometimes a user is lucky and finds a nearly perfect builder experience. For... See more

Rated 5 out of 5 stars

We've been using the Kadence Theme and Blocks for several WordPress projects and have been very happy with the flexibility and performance. Recently, we encountered a rare issue when switching to... See more

Company replied

Rated 5 out of 5 stars
Verified

We were hunting for a way to build a highly customized e-commerce site without piling extra code on top of WordPress or dragging in the bloat you get from “one-size-fits-all” themes—extra styles,... See more

Company replied

Rated 5 out of 5 stars
Verified

All in all, I am having a great experience with Kadence. There was just one problem in the beginning, that I could not download the pro templates even everything was installed and so on. But the supp... See more

Rated 5 out of 5 stars
Verified

The Kadence support team goes an extra mile to understand the customer requirement and expectations, then suggests solutions in a manner that is easy to follow. They even create tiny demo videos to wa... See more

Rated 5 out of 5 stars
Verified

Support was fantastic. They understood my issue and provided a solution on the first response. Well worth paying for support if you're going to use this theme on an advanced e commerce store.

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using KadenceWP for my WordPress sites since a few years and I couldn’t be happier. The theme is extremely flexible, lightweight (and fast !), and makes customization smooth and intuitiv... See more

Rated 5 out of 5 stars

I am VERY happy with Kadence WP Pro! With this theme it is really possible to create everything you want! Because of all the possibilities, finding all the setting was quite overwhelming. However th... See more

Rated 5 out of 5 stars

Support is always excellent. Archita's responses were well thought out, and went above and beyond just being tech support for their product. The Kadence team dug deep into issues I was having and reso... See more

Rated 5 out of 5 stars

The response was very fast. The information was accurate, relevant and came with examples marked up scree shots of my site.

Company replied

Rated 5 out of 5 stars
Verified

I received excellent support from the Kadence team. They responded quickly and identified that the issue I was experiencing was caused by a bug in a new software version. They provided a helpful worka... See more

Rated 5 out of 5 stars

They have great support. They are efficient and take the time to explain and resolve any issues I run into. Those issues are few and far between. And usually do to my lack of knowledge ;)

Company replied

Rated 5 out of 5 stars
Verified

Very helpful and patient customer service. This is a team of professionals who deserve the highest rating. I have been using Kadence solutions for several years and am very satisfied!

Company replied

Rated 5 out of 5 stars

Once again Kadence support helped me troubleshoot an issue with custom functionality I needed to add to a site. They're amazing!

Company replied

Rated 5 out of 5 stars
Verified

They held the case open through the entirety of our problem and didnt close it until a solution was found and applied.

Company replied

Rated 5 out of 5 stars

The plugins work amazingly. Very easy to use too. Eze, one of the tech support, helped me with my specific tweaks. Very happy! :)

Company replied

Rated 5 out of 5 stars

I worked with KaydenceWP to assist me with transferring my previous website I made on my own with wordpress and a slower theme and convert it over to KadenceWP. I worked with Prabhat throughout the e... See more

Rated 5 out of 5 stars

I really like Kadence's performance — it’s exactly what I was looking for. If you’re coming from BeTheme (as I was), the performance difference is huge. However, be prepared for a bit of a learning c... See more

Rated 5 out of 5 stars
Verified

I am very impressed with the support team. They provided fast responses to all my inquiries, which saved me a lot of time. Most importantly, their accurate technical support helped me solve a tricky m... See more

Rated 5 out of 5 stars
Verified

Can't be happier with my experience with Kadence thus far. As someone who's new to wordpress, I've found the learning process pretty straight forward. When I decided to reach out for some assistanc... See more

Rated 5 out of 5 stars

I'm very happy with their products, and the customer support is excellent—they respond quickly and assist you until the problem is completely solved.

Rated 4 out of 5 stars
Verified

I like Kadence because the design style is beautiful, and the tools are intuitive and easy to learn. There are also plenty of tutorials on YouTube — especially CliftonWP, who provides detailed and... See more

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Company details

  1. #13 of 306 best companies in Software Company

About KadenceWP

Written by the company

KadenceWP is a leader in WordPress theme and plugin development and is trusted by over 400,000 websites globally.

Our products are designed to help users create highly customizable, fast, and responsive websites and are popular among web designers, developers, and business owners who want to build professional websites with ease.

KadenceWP is recognized for its user-friendly design tools, commitment to performance optimization, and responsive customer support, making it a go-to choice for creating WordPress websites—whether you’re a seasoned developer or just starting your online journey.

Our flagship product, the Kadence Theme, provides unmatched flexibility and performance, empowering you to build any type of website with no coding required.

Alongside our suite of powerful plugins, including Kadence Blocks and Kadence Shop Kit, you have everything you need to create, customize, and enhance your WordPress site.

Why Choose KadenceWP?

  • Blazing Fast Performance: Our lightweight and highly optimized code ensures your website loads quickly, providing an exceptional user experience.
  • Intuitive Design Tools: Easily customize every aspect of your site with our drag-and-drop block editor and advanced customization options.
  • Seamless WooCommerce Integration: Build, manage, and grow your online store with our WooCommerce-optimized themes and plugins.
  • Responsive Support: Our dedicated support team is available to assist you with any questions or challenges you encounter.
  • Regular Updates: We are constantly innovating and updating our products to ensure compatibility with the latest WordPress features and industry standards.
  • Extensive Learning Resources: Access our comprehensive knowledge base, video tutorials, and community forums to master KadenceWP products and build stunning websites.

Join the growing community of creators, entrepreneurs, and businesses that trust KadenceWP to power their online presence. Whether you’re looking to create a professional business website, a dynamic blog, or a thriving eCommerce store, KadenceWP provides the website tools you need to succeed online.

Explore Our Products:

Shop Kadence Bundles

Shop Kadence Theme

Shop Kadence Blocks

Shop Kadence Shop Kit

Shop Kadence Conversions


We are here to make your WordPress experience seamless, efficient, and enjoyable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Excellent Support! Fast responses and accurate technical help.

I am very impressed with the support team. They provided fast responses to all my inquiries, which saved me a lot of time. Most importantly, their accurate technical support helped me solve a tricky menu issue with a clear solution. I highly recommend Kadence for their professional and reliable service!

December 19, 2025
Rated 5 out of 5 stars
Verified

Excellent support with no ambiguity

Karla at Kadence online support was able to show me specifically what I needed to do to fix my problem and provided a screen recording so there was no ambiguity. She also referred me to the relevant online documentation.

December 16, 2025
KadenceWP logo

Reply from KadenceWP

Thanks so much for the kind words, Kevin!

We’re really glad to hear that Karla was able to clearly walk you through the solution and provide a screen recording and documentation to make everything straightforward and unambiguous.

We truly appreciate you taking the time to share your experience and for choosing Kadence!

Rated 5 out of 5 stars

The response was very fast

The response was very fast. The information was accurate, relevant and came with examples marked up scree shots of my site.

December 8, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Dirk,

Thanks so much for your great feedback! We’re glad to hear the response was fast and that the information was accurate, relevant, and easy to follow.

We really appreciate you choosing Kadence and taking the time to share your experience!

Rated 5 out of 5 stars

Professional

Professional, user-friendly, modern, timely, and competent

February 12, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Markus,

Thank you for the kind words! We’re thrilled to hear that you find Kadence professional, user-friendly, modern, timely, and competent. That’s exactly what we strive for, and your feedback truly means a lot to our team.

Thanks for choosing Kadence and for taking the time to share your experience!

Rated 5 out of 5 stars

The plugins work amazingly

The plugins work amazingly. Very easy to use too. Eze, one of the tech support, helped me with my specific tweaks. Very happy! :)

December 5, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Joan,

Thank you for the wonderful review! We're so glad to hear that you're loving the Kadence plugins and finding them easy to use. It’s great to know that Eze was able to help with your specific tweaks, we’ll be sure to pass along the kind words!

We appreciate you being part of the Kadence community!

— The Kadence Team

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service with real people answering and good answers

December 4, 2025
KadenceWP logo

Reply from KadenceWP

Thank you for the kind words! We’re so glad to hear that you’ve had a great experience with our customer service team.

We appreciate you being part of the Kadence community!

— The Kadence Team

Rated 5 out of 5 stars

Great themes

I've been using the Kadence Virtue theme since 2011. I am extremely happy with the theme - it was very easy to set up an Woocommerce store with variable pricing. Support has been outstanding if any issues arose over the years. - fast and professional

December 1, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Monique,

Thank you so much for your longstanding trust in Kadence! We’re thrilled that the setup has been smooth and that our support team has been consistently helpful over the years.

We truly appreciate you being part of the Kadence family for so long!

— The Kadence Team

Rated 5 out of 5 stars
Verified

So helpful!!!

So friendly, incredibly helpful, and always going far beyond normal support! Kadence is simply the best. I use it for all my websites, and they still manage to exceed my expectations every time. Absolutely top-notch!

December 2, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much, Ben!

We’re thrilled to hear that our team continues to exceed your expectations. Your support and trust across all your websites mean the world to us.

Thanks for being part of the Kadence community!

— The Kadence Team

Rated 5 out of 5 stars
Verified

Kadence Support is the best.

I had an issue with Kadence and did not know what to do. I am a novice at website building and so the help Teejay provided was invaluable in getting me up and running. I really appreciated the knowledge and communication he provided.

December 2, 2025
KadenceWP logo

Reply from KadenceWP

Thank you, Matthew! We’re so glad to hear that Teejay was able to get you back up and running.

Being new to website building can feel overwhelming at times, so it’s great to know his guidance made things clearer and easier for you. If you ever need more help as you continue building, we’re always here to support you!

Thanks again for choosing Kadence.

Rated 5 out of 5 stars
Verified

Excellent Kadence theme and support!

I bought Kadence in 2021 in Slovenia, EU, for website store ALKIVITA and blog ZAPER.
The Kadence team has helped me customize the site a few times specifically according to my wishes. Once they even sent me the programming code to change the individual 'More Posts' captions at the end of posts in different categories.

The response has always been professional, friendly and fast. They are extremely flexible in finding solutions and immediately understand what you need. I will never use any other theme than Kadence. I feel supported and safe. Thanks to the Kadence team, Bonn Yoel, Victor Monk, Michael, Karla, Dane, Teejay and others!

Today, November 28, 2025, Bonn Yoel from the Kadence team helped me finalize and teach me everything about my special BUTTONS that I use on the BLOG website ZAPER. Now I understand my special BUTTONS and I have inspiration to design exceptional BUTTONS on future websites.

Whatever happens, Kadence team insist on the final solution even if it goes beyond the support of the Kadence theme and it involves special website solutions.

I am grateful for this feeling of support, which I need for my creative work.
Nerina Darman, ALKIVITA d.o.o., Slovenia, EU

November 28, 2025
KadenceWP logo

Reply from KadenceWP

Thank you so much, Nerina, for taking the time to share such an uplifting and detailed review! We’re truly honored to have been part of your journey.

It’s wonderful to hear that our team members were able to support you in customizing your site just the way you envisioned it. Your kind words about our flexibility, responsiveness, and dedication mean a lot to us. We always strive to ensure our users feel supported, confident, and empowered, so knowing you feel “safe and supported” is the best feedback we could hope for.

Thank you again for your trust and loyalty.

-The Kadence Team

Rated 5 out of 5 stars

They have great support

They have great support. They are efficient and take the time to explain and resolve any issues I run into.
Those issues are few and far between. And usually do to my lack of knowledge ;)

November 25, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Thank you so much for your kind review! We're glad to hear you've had a great experience with Kadence support. Our team is always happy to take the time to explain things clearly and help resolve any issues, questions are always welcome!

We’re thrilled that things run smoothly for you overall, and we truly appreciate you being part of the Kadence community. If you ever need anything, we’re here to help!

— The Kadence Team

Rated 5 out of 5 stars

Great support !

Thanks to Victor and the support team for helping me ! It was just perfect.

November 26, 2025
Unprompted review
KadenceWP logo

Reply from KadenceWP

Hi Fred, thank you so much for your review! We’re delighted to hear that Victor and our support team were able to help and that everything was just perfect. We truly appreciate you taking the time to share your experience.

If you ever need anything else, we’re here for you!

— The Kadence Team

Rated 5 out of 5 stars
Verified

Awesome theme, amazing customer service

Kadence's customer service is exceptional. I don't have much experience with putting together websites. Each time I reach out to Kadence's support team, they are incredibly helpful, kind, and patient. This kind of service goes a long way when you're starting out!

November 21, 2025
KadenceWP logo

Reply from KadenceWP

Hi Nassim, Thank you so much for your kind words! We're thrilled to hear that Kadence has been helpful as you build your website. Our team works hard to ensure everyone feels supported, so it means a lot to know that our guidance has made your journey easier.

If you ever need anything else, we’re always here to help!

— The Kadence Team

Rated 5 out of 5 stars
Verified

amazing, love kadence!

amazing! they quickly diagnosed a problematic issue for me. very much appreciate

November 19, 2025
KadenceWP logo

Reply from KadenceWP

Hi Michael,

Thank you for the awesome feedback! We're so glad our team was able to quickly pinpoint the issue and get you back on track. We truly appreciate you being part of the Kadence community!

If you ever need anything else, we’re here to help.

— The Kadence Team

Rated 5 out of 5 stars
Verified

The Kadence Support team is absolutely…

The Kadence Support team is absolutely top notch. Their Pro theme and Pro Gutenburg blocks builder is the best on the market after having used probably the top five builders for years which I won't name here.

I purchased over a year ago and had a slight issue that perplexed me and they had it figured out in less than 24 hours and it wasn't anything to do with their software thank you guys.

November 19, 2025
KadenceWP logo

Reply from KadenceWP

Hi Mark,

Thank you so much for the fantastic review! We’re honored to hear that Kadence stands out as the best after your experience with so many builders. Our team is always happy to help, and we’re glad we could quickly sort out the issue, even when it wasn’t related to our software!

We truly appreciate your continued support and are grateful to have you in the Kadence community. If you ever need anything, we’re here for you.

— The Kadence Team

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