Bright Data Reviews 927

Good contact. But diagnosis should be faster. I hope some day you will monitor all scraped websites and react before we create ticket :)

Help us on scrapper They can help us on a dude in our scrapper, the only bad point their answer was late :c, but when I request the help was in friday, maybe for thath reason , they take some time... See more

Nice support, responsive and really trying to reproduce my issue so they can provide advice. You could also consider making the documentation better with some real life production ready piece of code... See more

We use the WebScraper IDE. BrightData offers a lot of possibilities here. The work steps are structured and easy to follow once you have understood them. There are also no problems reading a wi... See more

I've never experienced such fast and responsive support that actually delivered results. I needed modifications to an existing scraper with new filters and endpoints, and the team got them to me and e... See more

I had a technical issue with one of the exporting manners brightdata makes available to the customer. First, a non-technical support member tried to help me with my issue, when I pointed out I might n... See more

Omri, our support agent at Bright Data, was incredibly helpful in setting up our proxy. He answered all our questions promptly and provided knowledgeable, detailed feedback. Although support is not of... See more

The product is fantastic and if you get stock or something is not working as expected, the support team is as amazing as the services themselves

Adam Rashbi Izrailov from Bright Data has been incredibly helpful! His tutorial was absolutely outstanding, and I learned so much. It was by far the best experience I’ve had. Adam is not only very kno... See more

Bright Data customer service is the best I've had across multiple IT/AI platforms/products. I experienced an issue, reported it, and they were on it within hours. It turned out to be a complicated cas... See more

We recently had a problem with a third-party service. The company helped us understand the problem and most importantly - solve it. Of all similar services, this service is the fastest in speed, the h... See more

I am not going to talk about the product itself much, i just tried it to scrape an url which was responding a 403 unauthorized because IP, and Bright Data solved it easy, i don't know if the... See more

Fast service with good prices. You can setup and handle everything at their admin panel. + their support team is professional and helpful!

From the moment I signed up as a new user they had a great support which was answering less than 15 minutes with great help. They also provided free period to test the service which was wonderful. I w... See more

I had no experience as a Japanese user and was unsure of the correct way to use the API. Thanks to your prompt and kind support, I was able to resolve the issue quickly. I truly appreciate even revi... See more

I had a great experience with Bright Data products, especially the SERP API. It performed well and proved to be a relatively affordable solution. When I encountered challenges with handling asynchrono... See more

The AI provide instance help. (Sometimes it could be wrong ,but in most cases it is very helpful) And the human agents replays quite fast: I can sent a ticket at noon and get reply before 5pm so I st... See more

Got suggestions to use other options than what we are currently exploring (as we hit a limit in optimising the cost). We are now clear about trying other available options.

We had an issue with scraping LinkedIn, and the support team, as usual, resolved it very quickly. Thank you, guys!

Bright Data is pretty amazing, they have excellent developer support. You can talk to a human right away. Pricing is very fair and accommodates smaller projects.

Incredible support and empathy. Shemi truly listened and understood my concerns, which made all the difference. I felt heard and cared for throughout the process. Outstanding service!

Tooling is great, it works as expected, and you have a fair price for the service. Not to mention the support and commercial team, very helpful!

Asked them about managing scrapers and get info programmatically. They give enough info to solve my question, and they took advantage of the opportunity to design improvements to their product with my... See more

We have an issue with proxy pool. Even it is not really an issue from Brightdata but on our side, they handle and investiguate the issue quickly.

Omri Roter from the support team was extremely helpful in resolving my query. He went up and above to help me solve my issues.

Great Team, that is Quick to resolve issues and a Useful Support personnel. Thank you Jason and Eric for your support

Amazing products and outstanding customer service, the best and fastest I’ve ever had.

Speedy turnaround on my request that affected a very large dataset.

Support was really quick. There was a small mistake at first, but they double-checked and got me the correct answer fast. Super helpful.

Got a response right away and was given the information I needed.

Fast response times and very helpful with problem-solving

Great products and great support! Special mention to Bar for his help

Thank you for the quick resolution.

The support was very friendly and quick. A support agent connected within an hour, and the issue was fully resolved in just about three hours. Very satisfied with the fast and efficient service.

Customer service was great but the collection of clean ip not so great, I had to connect 3/4 times to get reliable ip's, you guys should omit those blacklisted ip's.

I had an issue recently, and the support team resolved it quickly and efficiently. Communication was clear, and the follow-up was prompt. Really appreciate the professionalism and support provided. Gr... See more

I was having sign in issues. Got a very helpful responsive human support agent on the other end of the email who fired a bunch of emails back and forth to me until the issue was resolved. Thanks Omri... See more

very good response for a beginner like me, and helpful answers in solving the problem

Ron was incredibly helpful and kind. He made sure I fully understood the issue I was facing and even suggested a quick Google Meet call to walk me through it. His clear explanations and willingness to... See more

Really impressed with Bright Data support and product. I was just testing Bright Data and was having some problems getting the Claude Desktop app on Windows to use the Bright Data MCP - with some... See more

Overall, I’ve had a great experience with this service. The support team is generally reactive, though at times a bit inconsistent. The main area that really needs improvement is communication. Too of... See more

I had some initial issues with my account at Bright Data, but everything was resolved professionally thanks to Gal from the support team. He took the time to explain the situation clearly, react... See more

I can’t speak highly enough of Alon Segev’s support service—truly exceptional in every way! When I encountered a tricky firewall issue with my VPS, Alon responded promptly with clear, step-by-step gui... See more

Proxy manager, mobile proxies, residential proixes, this website is lit!! Plus pricing is compatible with my budget, so I can't ignore this website and not to leave a good review about it. Seriously,... See more