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Recent reviews

Jesús Mármol

Jesús Mármol

Rated 1 out of 5 stars

This has been one of the most frustrating and exhausting online shopping experiences I have ever had. I currently have four packages that I never received, and after more than three months of waiting I still have not received a clear or honest explanation about what actually happened to them. Every time I contact support, I am told that the issue is being reviewed or that a solution is being worked on, yet nothing concrete ever happens and no real answers are provided. What makes this situation worse is that the only solution repeatedly mentioned is a refund. I understand refunds exist as a policy, but when a customer purchases products, the expectation is to receive those products, not to constantly be told that the money was returned because the company failed to deliver. A refund does not compensate for months of waiting, lost time, or the frustration of having to constantly follow up for the same issue without progress. Two of my packages were stuck in customs inspection for over two months with no updates or explanation, and two others passed the maximum delivery date without any real resolution. I opened multiple tickets and received mostly generic responses. No one was able to clearly explain whether the packages were lost, delayed, or mishandled. The lack of transparency and accountability has been extremely frustrating. Even today, I continue to receive the same response that a refund has already been issued but that this is not the final solution because they are supposedly still working on getting my packages delivered, although they cannot provide any estimated delivery date. This creates confusion and feels misleading, because there is never a clear outcome or timeline. After contacting one of the transportation companies directly myself, I was informed that due to the amount of time that had passed, Temu had already requested the products to be returned. This information was never clearly communicated to me by Temu, and I only learned about it after three months of waiting and after personally contacting the carrier. Waiting for months only to discover this information on my own has been extremely disappointing. A serious company should provide clear explanations, honest communication, and real solutions instead of making customers wait indefinitely without answers. This experience has been stressful, frustrating, and draining. After this situation, I will not purchase from Temu again. I would rather pay more elsewhere and receive reliable delivery and clear communication than deal with months of uncertainty, repeated delays, and unanswered questions. Customers deserve transparency, accountability, and real solutions, not endless waiting and repeated promises that lead nowhere.

B G

B G

Rated 1 out of 5 stars

MyIQ refuse to issue my a refund even though I successfully canceled my subscription. I am being told the cancelation did not go through on their end yet I received a cancelation email. I get the "I understand your frustration" but I can't get a refund. I was charged after I canceled. I cancel right away but have been charge 3 times already. This is a fraud. I was contact by the company who assures me they will refund me. I gave evidence of the charge amount yet they only refunded me $.50. My IQ has been withdrawing $19.99 every 2 weeks from my account and David the customer service rep keep tell me he know how frustrated I am. He has no idea how mad I am. I will continue to update my review as I cannot get pass David the customer service rep. As you see from the MyIQ reply, I was assured I would be refunded. James emailed me and asked for more information and I gave it to him, however, David keeps emailing refusing to comply with James email. David's reply "Hi B, I understand this situation is frustrating, and I appreciate your persistence. Your subscription cancellation has been processed despite the technical issue causing the "invalid date" error. Unfortunately, due to this issue, charges made after cancellation fall under our non-refundable policy, so I’m unable to provide a refund for those payments. Your subscription will not be charged again moving forward. I know this isn’t the outcome you were hoping for, but I’m here to help if you have any other questions or need further assistance. Best regards, David My IQ Customer Success Team". I am getting no where with this.