FAQs
Does Simba Sleep offer free delivery?
All Simba Sleep orders include free standard delivery as standard with no minimum spend. Orders typically take 2-5 working days to arrive and will be delivered to a room of your choice. If you want to be provided a 4-hour timeslot for delivery, you can opt for Specified Delivery at the checkout for a £10 fee.
Does Simba Sleep offer an NHS discount?
Simba Sleep offers all key workers a 20% discount on their orders when they verify their status by providing some employment details. Keyworkers include NHS staff, emergency services workers, care or social workers, members of the military and anyone working for a charity. The brand partners with Gocertify to confirm eligibility through a dedicated discount portal.
Does Simba Sleep offer a student discount?
If you're currently studying, you can also save 20% on your Simba Sleep orders by verifying your status with Gocertify. Just like the keyworker discounts, Simba provides students and anyone aged 18 - 25 a code for 20% off at the checkout when they confirm their eligibility through the dedicated portal on their website. This offer is also available to anyone with a disability.
Does Simba Sleep collect old mattresses?
Yes, you can request Simba collects an old mattress even if you aren’t buying a new one. This service costs a small fee of £50. Simply choose the ‘Standard delivery with old mattress removal’ option at the checkout and the brand will be in touch to arrange a collection date.
What is the returns policy at Simba Sleep?
When you buy a Simba mattress, you're covered by a 200-night trial, allowing you to test out your mattress to make sure its for you before you're locked in to your purchase. You'll need to test it out for a minimum of 30 days before requesting a refund, but if after this time has passed you still feel its not the right pick for you, just contact the brand to arrange free shipping or collection. For all other purchases (such as accessories and bedding), you'll have 30 days to send your items back.
Simba Saving Tips
Shop Seasonal Sales
Browse the seasonal sales at Simba Sleep for savings of as much as 55%. We tend to see sales run around key holidays like Christmas, Black Friday and Cyber Monday, with bigger events usually bringing more discounts on a wider range of products and bundles. At Tom's Guide, we stay up to date with the latest deals Simba has to offer, and will add them to this page as we find them - if you want to see the latest sales prices, just visit this page before every purchase.
Refer-a-Friend
If you've got friends or family who are in the market for new sleep products, why not let them know about Simba's range? You can sign in to your account through the referral portal on the brand's site to receive a unique tracking link. Send it to your friend and once they've made their first purchase using your link, you'll both receive two free AeroDown pillows worth £218.
Choose Refurbished Mattresses
By shopping Simba Sleep's Refurbished mattress range, you can pick up leading models at fraction of the cost. All refurbished mattresses are carefully inspected, cleaned and made to feel brand-new, with any parts that aren't up to scratch replaced with new ones to ensure it's good as new. Prices can be up to 30% lower than buying new, plus each model is covered by a 1-year warranty, entitling you to a free replacement or repair in the event of any defects.
Register for emails
Want to hear the latest Simba Sleep news as soon as its available? Provide your email address through the brand's site and you'll be signed up to the mailing list. Once you've joined, the brand will send you regular updates on products and promotions, plus once you complete your first order after joining, you'll be entered into a competition for the chance to win back the cost of your order.
How to use a Simba Sleep discount code
- Find a Simba Sleep discount code you’d like to use and click "Get Code" to reveal it.
- Copy the code and head to the Simba Sleep website to start shopping.
- After adding your chosen item(s) to your shopping cart, proceed to checkout.
- Enter your chosen discount code in the discount code box on the right side of the page, above your total.
- After entering, hit the "Apply" button and your discount code will be activated.
How we source voucher codes
The codes listed on each vouchers page on Tom’s Guide have been sourced by our dedicated vouchers team, who find the latest codes through the web and our relationships with retailers and affiliate networks. Each page is updated every few days to include up-to-date offers and ways to save, and our London-based commercial team uses our connections with retailers to source exclusive codes directly from some of the biggest brands on the market.
How we test voucher codes
Every voucher code on Tom’s Guide has been tested by our offers team, based in Cardiff, to make sure they work before we upload them. The codes on Tom’s Guide can be used for a wide range of savings, covering student discounts, free shipping deals, and site-wide or product-specific savings.
We want to make sure every voucher is ready to use whenever someone visits one of our pages, so we don’t include any user-specific or one-time use codes. Each offer also includes as much information as we can find on its terms and conditions to keep things clear, and any applicable expiry dates will be listed next to the offer details. You can view the full list of terms and conditions by clicking the corresponding text below the main offer text and expanding the section.
What to do if a voucher code doesn’t work
Although we work hard to only include tried and tested vouchers on our pages, sometimes codes can expire or terms and conditions can be changed before we have a chance to update the code or our pages. If your discount isn’t being applied at the checkout, there are a number of things you can do.
First, check you meet any listed requirements such as multibuy offers, minimum spends, or product-specific deals. For example, you may need to buy 3 items to receive your discount, or your code may only be applicable to orders with certain models (i.e. 10% off specific smartphones). If you need to review the details of your chosen deal, click the text that reads “View terms and conditions” below the main text.
If you are still experiencing issues applying your discount, don’t worry - our team is on hand to help. Just email [email protected] and include information on the code you tried to redeem and which of our pages it was listed on. A member of our team will be in touch to offer support as soon as they can.
How we make money
Tom’s Guide makes money from vouchers on a commission basis. We have agreements with every retailer that has a vouchers page for, and for every order placed using one of our codes, we earn a portion of the order total back in commission from that retailer.
Using this model means all of our profits are paid for by the retailers we partner with, and we do not pass any costs on to our users. Using one of our vouchers will never cost you anything - you’ll only pay for the discounted products you’re looking to buy, so you can rest easy knowing you get exactly what it says on the tin.
Want to read more about Tom's Guide vouchers? You can find more information on our dedicated page, where we break down How We Source Voucher Codes and How to Use Them on your online orders.
