Screenshot of Storyline branching scenario

Email and Phone Branching

This branching scenario simulates a conversation that starts via email but switches to a phone call. Participants make decisions at key points in the conversation.

Text message simulation with 3 choices on right

Text Message Simulation

This Storyline interaction simulates a series of text messages where you choose from three response options. Each response earns a score. The final feedback message varies based on the total number of points.

Customer Service Chat

This customer service chat simulation gives users practice helping a frustrated customer solve a problem.

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