airhelp.co.uk Sustainability Information

Sustainability & Ethics

Sustainability Claims

Packing lighter luggage reduces your carbon footprint because heavier bags cause planes to burn more fuel during flight. Most airlines offer carbon offset programs that allow travelers to contribute money toward projects that reduce CO2 emissions, such as tree planting initiatives. Using sustainable travel products like reusable water bottles and bamboo toothbrushes helps minimize environmental impact while traveling.

Note: While these are the brand's sustainability claims, third-party certifications can provide more reliable verification of sustainable practices. And always look for the following criteria for a sustainable brand: use of sustainable materials (organic, recycled), fair labor practices and worker safety, transparent supply chain, eco-friendly packaging, and commitment to reducing environmental impact through waste reduction and energy efficiency. Preferably mentioned with numbers and percentages.

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Returns Policy Under EC 261, passengers are entitled to a full flight refund if their flight was delayed by more than 5 hours and they no longer wish to travel, or if their flight was canceled less than 14 days before departure and the alternative offered doesn't suit their travel plans. In some cases, passengers may be entitled to both a refund and additional compensation, with compensation being available for delays of 3 hours or more, cancellations within 14 days of departure, or denied boarding due to overbooking on EU flights.

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