12+ Best Usability Testing Tools For Website Usability Testing (2026 LIST)

This tutorial lists and compares the top Usability Testing tools to help you select the best Website Usability Testing tool for web applications:

Usability Testing Tools validate a website or application for user experience (UX) and provide insights for better digital experiences. These tools will help you to make fast and confident decisions at every stage of the product life cycle. TrueList UX statistics say that 55% of companies perform some user experience testing but intentional & strategic UX can take up the conversion rates by 400%.

Recommended Reading => A Complete Guide to Usability Testing

Another thing that should also get considered is the result you are interested in, collecting quantitative user data, or getting qualitative information. The company should also be able to protect sensitive data while performing online tests.

What Is Usability?

A website or a software application should be usable; this is the core idea of usability. Usability is something that helps the user who has zero knowledge about how to access the website or any software application in all manners.

A website is said to be usable if it possesses the features such as ease of access, speed, and efficiency, good to see the design, fast and easy recovery from errors, remember the user, etc.

Usability Guidelines:

The following guidelines are useful to understand what software usability exactly means:

• Provide useful content.
• Establish user requirements and understand user’s expectations.
• Avoid unsolicited graphics.
• Information should be usable directly, readable, and printable if required.
• Intimate about the time required for downloading and time outs.
• The homepage is enabled with all important options, navigation, links, images, scrolling, and paging, etc.
• Design for common browsers with relevant differences.
• The most commonly used screen resolutions.
• Simple background with clickable areas wherever necessary.
• Use videos or animation for a better understanding of the object.
• Check for web content, instructions, acronyms, and abbreviations.
• Organize information.
• Display only the necessary amount of information.
• Make use of colors to group similar items.
• Check for controls such as list boxes, radio buttons, widgets, etc.
• Users should be allowed to see their information.
• Ensure search results.
• Inform about available search options, search result filtrations, automatic search hints.
• The search option should be available on each page.
• Use of interactive designs, select the right number of users and prioritize tasks.
• Use well-defined prototyping technology.
• Display a list of related items and display each.

Usability Testing is performed to examine the user interface along with learnability, efficiency, memorability, error, and satisfaction.

Let us look at an example to understand why Usability Testing is necessary. Consider your visit to a website for flight reservations. While booking a ticket for the onetime journey you come across certain issues like:

• Difficulties in getting flight information.
• Unable to navigate to the ticket booking page.
• Improper links.
• Confusion with company offerings and services.
• Appropriate payment gateways are unavailable.

These are some issues that turn away the user and reduce the productivity of the system that causes huge loss. To avoid such ambiguities and complications, usability testing is necessary to perform.

List of Top Usability Testing Tools

Here is the list of the best Usability Testing Tools:

1. Global App Testing
2. CrazyEgg
3. Userzoom
4. Loop11
5. Optimizely
6. TryMyUI
7. UserTesting.com
8. Qualaroo
9. Usabilla
10. UserFeel
11. Userlytics
12. Validately.com
13. UXtweak

Several online user testing tools are also available to perform usability testing. You just need to mention the concerned system URL and all will be done for you online.

In this tutorial, we are reviewing the best Usability testing tools to test any aspect of your web application or website.

#1) Global App Testing

Global App Testing offers a tool that your company can use to test a product across 190 countries around the world. Working with Global App Testing will grant you access to over 90,000 testers located in different parts of the world. This basically makes the tool ideal for companies that wish to cater to a global user base with their product.

You can rely on Global App Testing’s team of dedicated QA engineers and testers to perform usability tests on your product at any stage of its developmental lifecycle. Creating and managing tests is quite simple within the platform. You can send a test to any of Global App Testing’s available testers directly via the tool’s dashboard.

You are also provided with comprehensive reports at the conclusion of each test. The reports feature a detailed breakdown of any issue or bug detected with video support and screenshots.

Suffice it to say, if you plan to launch your product to a global user base, Global App Testing might be the perfect option. The tool already enjoys an excellent track record of offering global usability and UX testing services.

Features

• Massive Pool of Testers: With Global App Testing, you get access to over 90000 testers. It presents you with the chance of getting feedback from real people located in 190 countries worldwide.
• Comprehensive Reports: You are provided with detailed reports representing the results of tests. These reports feature easy-to-comprehend insights on the bugs and issues found.
• Data Analysis: Global App Testing considerably simplifies and streamlines the analysis of critical data. All raw data is converted to user-friendly formats before they are presented to you.
• Integration: Global App Testing further elevates user experience by supporting integrations with various project management software. The tool integrates seamlessly with tools like TestRail, GitHub, and Zephyr.

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#2) CrazyEgg

Features:

• CrazyEgg is a click-based usability testing tool.
• Typically, it is divided into four parts such as
  • Heatmap: Records where each visitor clicks on the webpage.
  • Scroll map: Shows how far down the user scrolls on each page.
  • Overlay: Breaks down the number of clicks on each page and element on that page.
  • Confetti: Provides details of components and search items.
• It is easy to set up using JavaScript placed on each page.
• Reports generated can be shared via a read-only link only.
• Easy to use and prices on a monthly basis.

Website: http://www.crazyegg.com/

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#3) Userzoom

Features:

• Userzoom is a user experience research platform to test and measure user experience on websites, apps, and prototypes.
• It is an all-in-one, powerful, and intuitive platform.
• Userzoom provides insights for every stage of the product development lifecycle.
• It can provide quick user feedback on design concepts and prototypes.
• It is for UX Researchers, designers, product managers, and marketers.
• It is useful for all your UX insights needs.
• It encrypts the data with AES-256 bit.
• It provides rapid results and automated reports.

Website: https://www.userzoom.com/

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#4) Loop11

Features:

• Loop11 is a free usability testing tool that allows non-moderated remote usability testing.
• Data is displayed in the form of reports containing task time, path analysis, etc.
• Need not load software on the website.
• Easy to use and understand and do not require any coding.
• It can be used on any website and provides real data.

Website: http://www.loop11.com/

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#5) Optimizely

Features:

• Optimizely provides easy and quick editing of images, text, and colors appearing on the website.
• Helps to schedule multivariate testing.
• Immediately deploys technology changes into customized code.
• Once generated a line of code by Optimizely, no need to modify it again.
• Tracks measurable actions like clicks, conversations that can be defined.
• Can easily create additional user accounts along with project organization.

Website: https://www.optimizely.com/

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#6) TryMyUI

Features:

• TryMyUI provides standalone and customizable tests.
• It is a price-based usability testing tool.
• It can track mouse movements and keystrokes and serve the System Usability Scale Questionnaire.
• TryMyUI is also useful for mobile testing.
• It provides basic features, advanced filtering, quantitative data, and collaborative analysis.
• This will allow you to test with your testers.

Website: http://www.trymyui.com/

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#7) UserTesting

Features:

• UserTesting.com is a panel-based usability testing service.
• Provides testers feedback for questions asked by users regarding the website they visit.
• Testers provide their feedback in the form of flash videos or written summary.
• Fast and low cost but no ability of follow-up questions.
• Ability to rate each tester that serves quality information for user/researcher.

Website: http://www.usertesting.com/

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#8) Qualaroo

Features:

• Qualaroo provides inline smart way surveys that help to ask questions on the specific webpage.
• Qualaroo is built by the people who created CrazyEgg.
• Allows choosing type of response, participants.
• Allows multiple questions and responses via email notification.
• Need to add code once to the website to launch a survey that does not require any further support from web developers.

Website: https://qualaroo.com/

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#9) Usabilla

Features:

• Usabilla is a non-moderated remote usability tool built by Usabilla B.V.
• Tracks a user’s mouse clicks along with qualitative and quantitative data.
• Usabilla provides data results as visual reports of heat maps.
• Data can be downloaded in PDF, CSV, TEXT or XML format.
• Easy to set up but does not provide follow-up for questions while testing.

Website: https://usabilla.com/

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#10) UserFeel

Features:

• UserFeel is a service used for Remote Usability Testing.
• Offers usability testing through multiple languages along with the English language and records mouse movements.
• Video coverage and voice-over commentary are some additional features of UserFeel.
• Easy, fast, and affordable.

Website: http://www.userfeel.com/

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#11) Userlytics

Features:

• Userlytics is a remote user testing platform. It will give you feedback from real users for your website, application, or prototype.
• The platform will help you to optimize the Information Architecture of websites, mobile/desktop apps, and prototypes.
• It can provide Picture In Picture Recordings, Automated Transcription, Hyperlinked Annotations, and Highlight Reels for unmoderated and moderated UX testing.
• It provides Quantitative and Qualitative Metrics.
• It provides the features of PII Protection features that will let you block screen recording during sensitive moments in the user experience test journey.

Website: https://www.userlytics.com/

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#12) Validately.com

 Features:

• Validately is a user testing tool with a dedicated platform, recruiting services, and automated reporting.
• It will let you use your exact test participant criteria and unlimited screener questions. Validately can recruit in 5 business days for your moderated research.
• Validately is specially built for user testing and it will conduct moderated user research studies at every stage of product development and validates hypotheses early and often.
• The testing platform has research tools like screen sharing, note-taking, clip creation, video sharing, etc.
• It is for testing prototypes, websites, and native & desktop/mobile (iOS & Android) apps.
• It allows unlimited observers to join live sessions.

Website: https://validately.com/

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#13) UXtweak

Features:

• UXtweak is a powerful usability testing tool for unmoderated user testing on your website.
• With UXtweak’s Features you can:
  • Watch your respondents complete tasks on your website or test prototypes using the feature RePlay Tasks for remote unmoderated studies.
  • Record your users with our session recording feature Replay Visitors.
  • Conduct a card sorting study using our feature CardSort.
  • Conduct a tree testing study using our feature TreeTest.
• Studies can be complemented by using questionnaires before and after the study.
• With its SmartSearch feature, you can search your session recordings for specific interactions such as clicks on specific elements or typing in input fields.
• Easy recruiting of respondents – UXtweak’s Recruiter widget allows you to recruit your real website visitors directly from your website. Alternatively, you can send your potential respondents a link to the study.
• UXtweak is very responsive friendly – they don’t need to install nor upload anything.
• Friendly pricing.

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The tools/apps listed above are the most popularly used usability testing tools. There are many other used accordingly and the list gets extended every day.

We have listed some other usability testing tools with their details below:

#14) GTMetrix

GTMetrix is a usability testing tool concerned with page speed. It analyzes the causes for a page or site to slow down. It also easily identifies images, CSS, or any script errors. It helps to keep track of page performance, if the page performs poorly it generates an alert. It has the ability to test the page from multiple regions.

Website: https://gtmetrix.com/

#15) BrowserShots

BrowserShots verifies the performance of the website in various browsers and their various versions like Cross Browser testing. The system requirements are Pentium III 500 MHz, RAM 256MB, Software: Python, VNC Server on Linux, Python Win32 API, on Mac NetPBM or app script.

Website: http://browsershots.org/

#16) iPerception

iPerception provides real-time analysis and scheduled reports. An additional feature has been added as a ‘Feedback Scorecard’. It has multiple design templates with 32 supported languages apart from English. It provides well-defined SSL encryption. We are built to be the best SAAS Research Platform

Website: http://www.iperceptions.com/

#17) Morae

Morae is a usability testing tool for Windows OS. It can record user interaction including mouse movements, keystrokes, etc. It is divided into two modules, i.e. Observer Module that displays sessions and the Manager Module that analyzes & edits usability tests. It is easy and useful to perform research. It is expensive and does not support Mac OS.

Website: https://www.techsmith.com/morae.html

#18) ClickTale

ClickTale is a paid service that helps to record the user’s keystrokes, mouse clicks, movements, and the time taken by the user to visit and explore the entire webpage. It shows aggregate data in the form of a heat map or reports.

The heat map displays Red/Hot colored areas to determine where users spend the most time and Blue/Cold colored areas to determine where they spend the least amount of time. Form Analytics is the best feature to display aggregate form fields.

Website: http://www.clicktale.com/

#19) FiveSecondTest

FiveSecondTest is owned by UsabilityHub.

The site is designed to capture the first impression of visitors to the site which takes only five seconds. You can ask questions regarding website design just by uploading screenshots. Testers take five seconds to provide a response and the responses are collected by UsabilityHub.

Website: http://fivesecondtest.com/

#20) ChalkMark

This tool is used for checking UI prototypes such as terminologies and navigations. Also, it provides support for sharing images with users to get their feedback. Like CrazyEgg it also uses a Heatmap to locate mouse clicks.

Website: https://www.optimalworkshop.com/chalkmark

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Conclusion

Usability testing is necessary to ensure that the system works with its intended users. This testing is generally performed simultaneously with the development life cycle and thus helps to improve the design of the system consistent with technology concerns.

It plays a major role in proving your website best amongst several. Once assured with the effectiveness and efficiency of the website means assured with user’s satisfaction.

Hope you will find this usability testing tools list useful.

Research Process:

• Time taken to research this article: 28 Hours
• Total tools researched: 25
• Top tools shortlisted: 18