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- 1. WHAT MAKE MANAGERS SUCCESSFUL? SEAT WORK #onefiberhome 1
- 2. Learning Objectives Improves your ability to manage Gives you a competitive edge Strengthens your interpersonal skills Helps you become more agile Provides insight into your team's performance #onefiberhome 2
- 3. What is Management? All managers work in organizations Organizations – collections of people who work together and coordinate their actions to achieve a wide variety of goals #onefiberhome 3
- 4. What is Management? The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently #onefiberhome 4
- 5. Managers Managers – The people responsible for supervising the use of an organization’s resources to meet its goals #onefiberhome 5
- 6. What is Management? Resources include people, skills, know-how and experience, machinery, raw materials, computers and IT, patents, financial capital, and loyal customers and employees 9 M’s of MANagement 1.MAN 2.MONEY 3.MATERIALS 4.MACHINES 5.METHODS 6.MARKETS 7.MINUTES 8.MOTIVATION 9.MEASUREMENT #onefiberhome 6
- 7. Organizational Performance A measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals Effective (adj.) – Adequate to accomplish a purpose; producing the intended or expected result. Efficient (adj.) – Performing or functioning in the best possible manner with the least waste of time and effort. The difference between effectiveness and efficiency can be summed up shortly, sweetly and succinctly – Being effective is about doing the right things, while being efficient is about doing things right. #onefiberhome 7
- 8. QUESTION: WHICH IS MORE IMPORTANT? #onefiberhome 8
- 9. Why study management? 1. The more efficient and effective use of scarce resources that organizations make of those resources, the greater the relative well-being and prosperity of people in that society #onefiberhome 9
- 10. Why study management? 2. Helps people deal with their bosses and coworkers 3. Opens a path to a well-paying job and a satisfying career #onefiberhome 10
- 11. Managerial Tasks Managers at all levels in all organizations perform each of the four essential managerial tasks of planning, organizing, leading, and controlling #onefiberhome 11
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- 14. #onefiberhome 14
- 15. Planning Process of identifying and selecting appropriate organizational goals and courses of action #onefiberhome 15
- 16. • Planning is determining the objectives and formulating the methods to achieve them. It is more simply said than done. A job well planned is half done. During planning one needs to ask oneself the following: • What am I trying to accomplish i.e. what is my objective? • What resources do I have and do I need to accomplish the same? • What are the methods and means to achieve the objectives? • Is this the optimal path? PLANNING #onefiberhome 16
- 17. Take Time to Plan Planning can be Top to Down or Bottom to Top Involve and Communicate with all those Concerned Plans must be Flexible and Dynamic Evaluate and Revise Principles of Planning #onefiberhome 17
- 18. 1. Determining the goals or objectives for the entire organization. 2. Making assumptions on various elements of the environment. 3. To decide the planning period. 4. Examine alternative courses of actions. 5. Evaluating the alternatives. 6. Real point of decision making 7. To make derivative plans. Steps in Planning #onefiberhome 18
- 19. #onefiberhome 19
- 20. What is a SMART Performance Goal? • A carefully crafted, comprehensive statement about what the employee intends to accomplish throughout the year • An individual action plan Advantages of SMART Performance Goals • Provides guidance and direction for work • Links employee accomplishments to organizational objectives/goals • Clarifies expectations for the employee and supervisor • Improves performance #onefiberhome 20
- 21. Elements of SMART Performance Goal #onefiberhome 21
- 22. Leading Articulating a clear organizational vision for its members to accomplish, and energize and enable employees so that everyone understands the part they play in achieving organizational goals #onefiberhome 22
- 23. Provides positive and dynamic leadership Provides maximum opportunities Provides proper motivation of personnel Ability to command people LEADING #onefiberhome 23
- 24. Leading Leadership involves using power, personality, and influence, persuasion, and communication skills Outcome of leadership is highly motivated and committed workforce #onefiberhome 24
- 25. Leading Seven Tips for Successful Leadership #onefiberhome 25
- 26. Organizing Task managers perform to create a structure of working relationships that allow organizational members to interact and cooperate to achieve organizational goals #onefiberhome 26
- 27. Organizing Involves grouping people into departments according to the kinds of job-specific tasks they perform Managers lay out lines of authority and responsibility Decide how to coordinate organizational resources #onefiberhome 27
- 28. Organizational Structure A formal system of task and reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals #onefiberhome 28
- 29. Controlling Task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance The outcome of the control process is the ability to measure performance accurately and regulate organizational efficiency and effectiveness #onefiberhome 29
- 30. Feed Forward Control-Control that attempts to identify and prevent deviations before they occur is called feed forward control, sometimes called preliminary or preventive control. Concurrent Control-Control that monitors ongoing employee activities during their progress, to ensure they are consistent with quality standards, is called concurrent control. Feedback Control-In this case, the control takes place after the action. Sometimes called post-action or output control CONTROLLING CONCEPTS #onefiberhome 30
- 31. Establish Standards of Performance Measure Actual Performance Compare Performance to Standards: Take Corrective Action Steps in the Control Process #onefiberhome 31
- 32. KEY RESULT AREA 250 POSTED PER MONTH Key Performance Indicator Index Mark TL Planning and Strategy Planning for TIP Areas 10% Trade Check and Survey 10% Coordination with PLDT 5% Total 25% Execution Checking and validation of SAF Acquired 15% Daily/Monthly Reports 10% All work flow, policy, standard establishment 5% Total 30% Achievement of Target Monthly Posted 20% Efficiency of FSE 10% SAFs quality (Rejection Rate) 10% Total 40% Reporting Monthly Report for Performance Enhancement 5% Total 5% Grand Total 100% THERE CAN BE ONE KPI UNDER A KRA!!! #onefiberhome 32
- 33. Effective controls are timely. Control standards should encourage compliance. Setting effective standards is important Use management by exception. Employees should get fast feedback on performance. Do not over rely on control reports. Fit the amount of control to the task. Principles of Effective Control #onefiberhome 33
- 34. – SIMPLE CONTROL PROCESSS SITUATION PROBLEM ALTERNATIVES DECISION EXECUTION #onefiberhome 34
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- 38. #onefiberhome 38
- 39. MANAGER’S ROLES Interpersonal role Informational role Decisional role #onefiberhome 39
- 40. INTERPERSONAL ROLE Figurehead- ethical guidelines and the principles of behavior employees are to follow in their dealings with customers and suppliers Leader- give direct commands and orders to subordinates and make decisions Liaison-coordinate between different departments and establish alliances between different organizations #onefiberhome 40
- 41. INFORMATIONAL ROLE Monitor- evaluate the performance of managers in different functions Disseminator-communicate to employees the organization’s vision and purpose Spokesperson- give a speech to inform the local community about the organization’s future intentions #onefiberhome 41
- 42. DECISIONAL ROLE Entrepreneur- commit organization resources to develop innovative goods and services Disturbance handler- to take corrective action to deal with unexpected problems facing the organization from the external as well as internal environment Resource allocator- allocate existing resources among different functions and departments Negotiator- work with suppliers, distributors and labor unions #onefiberhome 42
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- 44. Figure 1.3 44
- 45. Areas of Managers Department A group of managers and employees who work together and possess similar skills or use the same knowledge, tools, or techniques #onefiberhome 45
- 46. Levels of Management First-Line Management •Supervise workers •Oversee daily operations •Directing and controlling primary functions #onefiberhome 46
- 47. Levels of Management Middle Management •Responsible for tactical planning •Implement general guidelines established by top management #onefiberhome 47
- 48. • Top managers – Responsible for the performance of all departments and have cross-departmental responsibility. Establish organizational goals and monitor middle managers Decide how different departments should interact Ultimately responsible for the success or failure of an organization #onefiberhome 48
- 49. WHAT MAKE MANAGERS SUCCESSFUL? Hard work Smart work Patience Out of box thinking Reading and acquiring knowledge Ethical consciousness Collaborative relationship Perseverance #onefiberhome 49
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Editor's Notes
- #11: Henri Fayol outlined the four managerial functions in his book General Industrial Management