15 Steps to the Successful Implementation of an Environmental Management System in a Hotel or Resort
In Line with ISO 14001
Step 1 - Assemble the team
Management Representative Co-ordinator
Operations (see next slide)
Finance Legal Marketing / Sales
Operations
Action Teams
Appointed
representative of
Front of House Housekeeping Food & Beverage Conference & Meeting Engineering and Maintenance Sales and Marketing Personnel Financial Control Purchasing
Step 2 - Initial Review -where are we now ?
Five key areas
legal compliance evaluation and registration of significant environmental aspects and impacts examination of all existing environmental management practices assessment of feedback from any previous incidents Our customers
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Step 3 - Environmental Policy
The Environmental Policy Document must
be documented and understood at all levels commit to complying with the law be publicly available commit to prevention of pollution and improve environmental performance provide for the setting of environmental objectives relevant to the operations of the hotel or Resort
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Step 4 - organisation and personnel
Definition of organisation responsibilities
necessary to
provide resources initiate action identify problems recommend solutions verify implementation of solutions control further activities act in emergencies
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Step 5 - register of regulations
Need to establish and maintain procedures to
record all legal, regulatory and other policy requirements regarding environmental aspects of
activities services
Hence
keep up to-date, and following the events in the south and the degree of over-building you can see an increase in government applied laws in Thailand
Step 6 - Register of environmental aspects
Need to evaluate and assess environmental aspects - direct and indirect
controlled and uncontrolled emissions controlled and uncontrolled discharges solid and other waste land contamination environmental requirements generated by customers
Step 6 - Register of environmental aspects II
use of land, resources and energy noise, odour, dust, vibration and visual impact effects on specific parts of the environment beneficial impacts
Step 6 III Assessment of significance
The organisation shall ensure that the
(environmental) aspects related to these significant impacts are considered in setting its environmental objectives
Clause 4.3.1 ISO 14001
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Departmental environmental impacts
There is potential for improvement in environmental performance in every department of the hotel or Resort
front of house housekeeping food & beverage conference & meeting engineering & maintenance back of house sales & marketing personnel & administration financial control purchasing community & socioeconomic programmes grounds & externals
Front of House
Energy
blocking off and grouping rooms light controlling key cards environmental information in guest packs
Water
environmental information in guest packs
Waste electronic internal information to reduce paper usage
reuse of paper recycle toner cartridges
Housekeeping
Energy
check room temperatures watch for malfunctioning fans, aircon, heating etc use cold water instead of hot wherever possible
Water
use minimum quantities during cleaning notify maintenance immediately of any leaks
Waste
reuse linen unsuitable for its original purpose use dispensers instead of sachets use cleaning materials in the recommended concentrations and dispose of containers properly
Food and Beverage
Energy
Appropriate lighting levels in restaurants and bars Beverages coolers not sited in cellars
Water
Dead man valves on sluicing hoses Dish and glass washers correctly maintained
Waste
Segregation of glass, tin, plastics and paper Menu planning to reduce waste food
Conference and Meeting
Energy
Appropriate lighting in public areas HVAC maintained and controlled
Water
Maintenance of all water outlets in washrooms
Waste
Reuse of non-confidential papers Segregation of paper (and other packaging) for recycling
Engineering and Maintenance
Energy
All HVAC fully maintained with controls correctly set Low energy lighting wherever appropriate Sensors in all low non-public traffic areas
Water
Planned preventative maintenance and rapid response to leaks
Waste
Care of used oils, lubricants, paints and solvents
Back of House
Energy Sensors in low traffic areas Switch off and save policy Water Prestel taps in washrooms Hippos in flush cisterns Report leaking taps Waste Recycling schemes for plastic cups, cans, bottles etc
Sales and Marketing
Energy
Control of lighting in office areas Low energy computers Switch off and save policy
Waste
Careful planning of brochure production runs
Personnel and Administration
Energy
Control of lighting in office areas
Waste
Control of use of paper, toners, etc.
Training is biggest contribution
Financial Control
Energy
Monitoring, measuring and controlling consumption
Water
Monitoring, measuring and controlling consumption
Waste
Monitoring, measuring and controlling food waste Monitoring landfill and carrier returns
Community and Socioeconomic Programmes
Energy
Distribution of excess and which cannot be stored
Water
Inclusion on water treatment
Waste
Excess estates compost for agriculture & horticulture Use of non-confidential documents for schools and other social projects
Assessment of significance
one approach:Define Scope
Identify Aspects Set Criteria
Assess Significance
Significant Aspects
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Step 7 - Environmental objectives and targets
There is a need to set targets and
objectives
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Step 8 - management programme
Targets and objectives
Specific Measurable Agreed Realistic Trackable
100 80 60 40 20 0 1st 2nd 3rd 4th Qtr Qtr Qtr Qtr East West North
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Check the Results
Hotel Westin, Seattle Practice Initiated Changed incandescent bulbs to energy saving compact fluorescent light bulbs and improving control mechanisms Uses discharged water from washing machines to flush toilets Recycles 15.2 million liters (4 million gallons) of wastewater a day for irrigation of landscaping and golf courses. Undertook a comprehensive environmental program A comprehensive waste reduction and recycling program. Impact Achieved 66 percent reduction in guest room wattage and an annual savings of $400,000. Saving 15,900 liters (4,200 gallons) of water per day and approximately $5,000 per year. More cost-effective as using municipal treated water would have been much more expensive. Saved $10,000 in 10 months plus increased revenue from the sale of cardboards. Recovered approximately 70% of recyclable materials and cut waste hauling costs in half. Recycling program has resulted in recovery of $120,000 in hotel items. Saved some $12,000 in electricity costs Diverts 65 percent of the waste stream with annual savings of $31,000 Saved over 400 gallons of water per year, amounting to $4,000 Saved 400,000 kwh of energy annually which amounted to $2,400 Combined water-saving measures led to savings of $9,000 Apple Farm Inn and Restaurant, California
Disney World, Florida
Hotel Bel Air, Hyatt Regency, Chicago
Inter-Continental, LA Intercontinental, Miami
Installed a power monitoring system Recycling program involving 30 materials. Recycling waste water for watering gardens as well as use of aerators on water outlets Reduced energy consumption by using energy efficient appliances
Habitat Suites Hotel, Austin, Texas
Water conservation programmed such as use of low-flow sink and shower aerators, water-saving toilets and water saving sprinklers. Use of fluorescent and air-conditioning units
Saved over 122,000 kw of energy per year, which equals $10,954 Each window saves the hotel $75 per year in energy costs and the guests benefit from quieter rooms
Boston Park Plaza
Installed 1,686 thermopane windows at a cost of $1.2 million.
Step 9 - manuals and documentation
establish and maintain manual relating
to
environmental policy, objectives, targets and programmes key roles and responsibilities interaction between the systems elements documentation
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Step 10 - operational control
control activities, particular attention to
documented work instruction procedures regarding suppliers monitoring and control of effluent & waste streams etc.. performance criteria
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Step 10 - operational control II
procedures to establish compliance with
programmes, targets or instructions
identify and document verification information and procedures establish and document acceptance criteria assess validity of previous verification information
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Step 11
Training
for
(where most operations fail)
senior management in policy formulation and resource allocation for auditors for specialists managers in EMS awareness training for employees
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Step 11 - training II
train administrative and operational
personnel
cascade the information, using administrative and operations managers talk with suppliers, contractors and customers
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Training needs analysis typical approach.
Auditing CEO Executive Supervisors Line Operators Design Engineers
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Awareness Instrument EMS Briefing
Step 12 - records
system is required to confirm that the system works and compliance can be demonstrated
When you can measure what you are speaking about and express it in numbers, you know something about it. When you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind. Lord Kelvin Physicist
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Step 13 - audits
when the system is in place and working
properly an audit is needed to determine
environmental management activities conform to the programme the system is effective in relation to the policy
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Internal Auditing
audit
schedule audit procedure checklists audit reports follow-up and corrective action
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Step 14 - Environmental Management Review
management team meets to review the
system including audit results
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Step 15 - apply for assessment
select a certification body which has
detailed practical experience an empathetic approach a structured approach skilled experienced assessors
So which certification bodies can be used in Thailand?
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