Interpersonal &
Organizational Issues
Workplace
Behavior Insights
Presented By
Group-C
Ruhul Amin Nasif-232517
Monirujjaman Pieal-232518
Faria Akter Mim-232519
Atanu Golder-232520
Md. Merazul Islam-232523
Md. Sohel Mehedi-212514
Introduction
The human elements in organizations is vital.
Understanding interpersonal dynamics enhances
collaboration and productivity, addressing the
complexities of workplace behavior and
improving organizational effectiveness .
Conflict
Overview
Conflict in the workplace is a natural
phenomenon that arises from differences in
values, beliefs, and goals. Understanding its
dynamics is crucial for effective resolution and
team cohesion.
Sources of Conflict in the
Workplace
COMMUNICATION STRUCTURAL PERSONAL FACTORS
FACTORS FACTORS
Misunderstandings and Hierarchical barriers and Individual differences in
unclear messaging can rigid organizational personality, values, and
lead to conflict and structures can create work styles can lead to
frustration among team tensions between clashes among
members, affecting departments, often employees, impacting
collaboration and overall leading to conflicts due to teamwork and creating an
performance within the competing goals and environment ripe for
organization. misaligned incentives. conflict.
Conflict Outcomes in the
Workplace
POSITIVE OUTCOMES NEGATIVE OUTCOMES MIXED OUTCOMES
Conflict can lead to Unresolved conflict often Some conflicts may yield
enhanced creativity and results in decreased mixed results, where the
innovation, as differing morale and productivity, resolution process leads
perspectives encourage leading to a toxic work to both positive and
collaboration and the environment negative impacts,
generation of new ideas characterized by stress, requiring careful
that improve problem- anxiety, and diminished management to navigate
solving capabilities within employee engagement the outcomes effectively
teams. and commitment. and maintain workplace
harmony.
Conflict AVOIDANCE
Resolution Avoidance involves not engaging in
conflict and can lead to unresolved issues,
Strategies potentially resulting in increased tension
and misunderstandings over time within the
workplace environment.
ACCOMMODATION
Accommodation entails putting others'
needs first, which can maintain harmony
but may lead to personal dissatisfaction if
one consistently sacrifices their own
interests for others.
COMPETITION
Competition focuses on winning the
conflict, which can lead to short-term gains
but may damage relationships and create a
hostile atmosphere in the workplace long-
term.
Assertive
Behavior
Assertive behavior involves clearly and
respectfully stating needs and opinions in the
workplace, fostering effective communication and
enhancing interpersonal relationships among team
members.
Interpersonal Orientation
POSITIVE STROKES NEGATIVE STROKES
Positive strokes are affirmations or Negative strokes detract from a person's
compliments that enhance an self-esteem, leading to poor workplace
individual’s self-esteem, fostering a morale. Consistent negative feedback can
supportive work environment and result in disengagement and decreased
encouraging productive interpersonal productivity among employees.
relationships.
MIXED STROKES CONDITIONAL STROKES
Mixed strokes combine positive and Conditional strokes are dependent on
negative feedback, which can confuse specific behaviors or achievements, which
individuals. While they may provide can motivate individuals. However, relying
valuable insights, clarity is essential for solely on them may foster anxiety and
effective communication and relationship hinder authentic connections in teams.
building.
Power & Organizational Politics
BASES OF POWER POLITICAL STRATEGIES
Understanding the different bases of power Employing strategic political approaches
helps navigate workplace dynamics can enhance influence and organizational
effectively. effectiveness.
ETHICAL CONSIDERATIONS IMPACT ON PERFORMANCE
Ethical considerations are essential when Organizational politics significantly
navigating power dynamics in the influences employee performance and
workplace. overall workplace morale.
MANAGERIAL IMPLICATIONS
Managers must understand politics to foster
a positive and productive work
environment.
Key Managerial
Insights
Understanding interpersonal dynamics is crucial
for effective management. This section explores
strategies to navigate conflicts and enhance
workplace relationships, promoting a positive
organizational culture.
Model of
Organizational
Influence
Understanding influence tactics is crucial in navigating
workplace dynamics. These tactics shape relationships
and drive organizational outcomes, making them vital for
effective management.
Employee Rights
& Privacy
Understanding employee rights and privacy is
vital for promoting ethical practices and ensuring
legal compliance within organizations, fostering a
culture of trust and respect.
Quality of Work
Life
Quality of work life encompasses factors
impacting employee satisfaction and well-being,
emphasizing the importance of a supportive
environment, flexible working conditions, and
work-life balance.
Job Enrichment and Enlargement
Strategies
ENRICHMENT ENLARGEMENT
Job enrichment involves enhancing an Job enlargement expands an employee's
employee’s role by adding more duties to include a broader range of tasks,
meaningful tasks and responsibilities, reducing monotony. By diversifying job
allowing them to utilize their skills and functions, employees can experience
talents fully. This increase in autonomy and greater variety in their work, which often
engagement can significantly boost job leads to increased productivity and job
satisfaction and motivation. satisfaction.
Conclusion
Strong interpersonal behavior and fair organizational
practices ensure success.
Balanced conflict, ethical power, and respect for
privacy strengthen culture.
“Healthy people create healthy organizations.”
