Trouble shooting for TCL inverter Air Conditioner

1. Failure code
Code Reason Remark

E0 IDU & ODU Communication failure The IDU & ODU wiring connection correct?
IDU Room Temperature sensor failure. （ IDU
E1 IDU sensor and PCB.
RT failure ）
IDU Coil temperature sensor failure. （ IDU IPT
E2 IDU sensor and PCB.
failure ）
E3 ODU Coil temperature sensor failure. (OPT) ODU coil sensor and ODU PCB

E4 AC Cooling system abnormal Gas leakage? 2-way or 3-way valve

blocked etc.
E5 IDU/ODU mismatched failure (specially /
performance test on the production line)
IDU PG Fan motor / DC fan motor works
E6 Fan motor, fan blade and PCB.
abnormal （ IDU failure ）
E7 ODU Ambient Temperature sensor failure ODU ambient sensor and ODU PCB.

E8 ODU Discharge Temperature sensor failure. ODU discharge sensor and ODU PCB.

E9 IPM / Compressor driving control abnormal. ODU PCB , compressor, etc.

EA ODU Current Test circuit failure ODU PCB broken?

The Communication abnormal of Main PCB
Eb Display board and main PCB.
and Display board （ IDU failure ）
1. ODU PCB broken?
EE ODU EEPROM failure.
2. Try to re-power on AC unit.
EF ODU DC fan motor failure. Fan motor, ODU PCB.
EU ODU Voltage test circuit abnormal. ODU PCB.

P0 IPM module protection. ODU PCB

1. ODU PCB broken?
P1 Over / under voltage protection.
2. Power supply abnormal?
1. ODU PCB broken?
P2 Over current protection.
2. Power supply abnormal?
P4 ODU Discharge pipe Over temperature Please check the troubleshooting for detail.
protection.
P5 Sub-cooling protection on Cooling mode. Please check the troubleshooting for detail.

P6 Overheating protection on Cooling mode. Please check the troubleshooting for detail.

P7 Overheating protection on Heating mode. Please check the troubleshooting for detail.

P8 Outdoor Over temperature/Under temperature Please check the troubleshooting for detail.
protection.
P9 Compressor driving protection (Load /
abnormal).
Communication failure for TOP flow unit/
PA Please check the troubleshooting for detail.
Preset mode conflict. （ IDU failure ）
Infrared Customer feeling test sensor failure. Querying by press remote controller
F0
（ IDU failure ）
Electric Power test module failure. （ IDU
F1 Querying by press remote controller
failure ）
F2 Discharge temperature sensor failure Please check the troubleshooting for detail.
PROTECTION.
F3 ODU coil temperature failure PROTECTION.. Please check the troubleshooting for detail.
 Trouble shooting for TCL inverter Air Conditioner

F4 Cooling system gas flow abnormal Please check the troubleshooting for detail.
PROTECTION..
F5 PFC PROTECTION Please check the troubleshooting for detail.

F6 The Compressor lack of phase / Anti-phase Please check the troubleshooting for detail.
PROTECTION.
F7 IPM Module temperature PROTECTION Please check the troubleshooting for detail.

F8 4-Way Value reversing abnormal.. Please check the troubleshooting for detail.

F9 The module temperature test circuit failure. ODU PCB

FA The compressor Phase-current test circuit ODU PCB

failure.
Fb Limiting/Reducing frequency for Over load Querying by press remote controller
protection on Cooling/Heating mode.
FC Limiting/Reducing frequency for High power Querying by press remote controller
consumption protection.
Limiting/Reducing frequency for Module
FE current protection ( phase current of Querying by press remote controller
compressor).
FF Limiting/Reducing frequency for Module Querying by press remote controller
temperature protection.
FH Limiting/Reducing frequency for Compressor Querying by press remote controller
driving protection.
FP Limiting/Reducing frequency for anti- Querying by press remote controller
condensation protection..
FU Limiting/Reducing frequency for anti-frost Querying by press remote controller
protection.
Fj Limiting/Reducing frequency for Discharge Querying by press remote controller
over temperature protection.
Fn Limiting/Reducing frequency for ODU Querying by press remote controller
AC Current protection.
Fy Gas leakage protection Please check the troubleshooting for detail.

bf TVOC sensor failure （ IDU failure, optional ） Querying by press remote controller

bc PM2.5 sensor failure （ IDU failure, optional ） Querying by press remote controller

bj Humidity sensor failure. （ IDU failure ） Querying by press remote controller

Note: Remote controller FAILURE CODE Querying function

As shown in the failure codes, some of the codes (Fb~bj) need to press remote control for inspection.
While unit on operation, press the ECO button 8 times with 8 seconds, the buzzer BIBI 2 times, you can
inspect the special failure code as Fb ~Fn, bj etc.
 Trouble shooting for TCL inverter Air Conditioner

2. Trouble shooting
1. E0 ---IDU & ODU communication failure

Start

Display E0

IDU wiring No Check and re- No Yes

connection correct ? connect E0 disappear?

Yes No

Check communication No
Replace/ re- Yes
wiring and the connection, E0 disappear?
connect
in good condition?

No
Yes

No
ODU wiring Check and re-
E0 disappear?
Yes
Connection correct? connect

No
Yes

No
No Check voltage from ODU Check the power
Main power supply
terminal btw L,N. is supply connection
from IDU?
there 220V?

Yes Yes
Replace or
reconnect
No Is the ODU PCB
Check voltage from IDU Replace IDU
LED5 ON?
terminal btw L,N. is there PCB
220V?
No Yes ON
Yes Flash
constantly

Is the ODU PCB No

LED5 ON?

Replace ODU PCB

Yes
Flash ON
constantly

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.2 E1, E2 ---IDU Room temperature sensor and/or coil temperature sensor
failure.

Start

Display E1or E2

No
Is the sensor well Re-connect
connected to
PCB

E1/E2 Yes
Yes disappear?
No

Multi-meter check the No

sensor, is it open or Replace the sensor
short circuit?

Yes
Yes The malfunction
eliminated?
No

Replace IDU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.3 E6----IDU ventilation failure (PG and DC fan motor only)

Start

Display E6

Turn the fan blades by

hand while power-off

No Adjust the motor and blade

Can the fan blades run assembly so that rotor can
smoothly? run smoothly.

Yes
Yes
No E6 disappear?

Fan motor well

Check and reconnect
connected to PCB

Yes
No Yes
E6 disappear?

Multi-meter check resistance Yes

of fan motor, is there open or Replace fan motor
short circuit of winding?

No Yes
E6 disappear?

No

Replace IDU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.4 E3, E7 or E8----ODU Coil temperature sensor, Ambient temperature sensor or

Discharge temperature sensor failure.

When any of the sensor resistance open or short circuit , unit will display failure code as E3/E7 or E8, IDU
and ODU turns off. When the sensor resistance recovery, unit revert to be standby, customer can switch on
the unit directly.

Start

Display E3, E7 or E8

No
Is the sensor well connected Re connect
to ODU PCB ?

Yes
Yes Problem solved ?

No

Multi-meter check the

Yes
sensor resistance. Replace sensor
Open or short circuit?

No Yes
Problem solved?

No

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.5 E9---ODU IPM /Compressor drive fault

If unit have 6 times stopping works for IPM protection (P0) continuously, it will display E9 error, and unit can’t
be recovered to operation, except press ON/OFF button.

Display E9

Display F9 or FA first
Replace ODU PCB
then E9

Re-power on unit running Yes

for 30 min, and check Display F5,F6,or F7 first Solution as F5,F6,or F7
the failure code display then E9

Display P0 or P2 first
Solution as P0 or P2
No then E9

Yes
Normal protection Failure disappear?

No

Replace compressor

End
 Trouble shooting for TCL inverter Air Conditioner

2.6 EF---ODU DC fan motor failure

Shut off

Check the fan blade by No

Re install the DC motor
hand, can it rotate freely

Yes Yes
Works normal?

No

Fan motor well No

Re-connect
connect to PCB

Yes Yes
Works normal?

No

1. For built-in control (5pins)

motor: check the Vm=310V?
Yes Check the fan motor,
Vcc=15V?
2. For external control (3pins) can it operate or
motor: test voltage btw U/V/W , not.
normally from DC 20~200V.

Yes
Works normal?
No
No

Replace fan motor

No
Works normal? Replace ODU PCB

Yes

End
 Trouble shooting for TCL inverter Air Conditioner

2.7 EU---ODU voltage test sensor failure

After power relay works, when tested voltage effective value less than 50V for 3s continuously, unit will
display EU.

Start

Display EU

Test voltage btw ODU No Check while voltage

terminal L/N, more than become normal
50V~?

Yes

Yes
Unit works?

No

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.8 P0---IPM protection

When overheat or overcurrent for IPM, AC unit will display P0protection.

Display P0

Restart unit. It Yes

works
normal?
No
Wiring connection No
U/V/W correct? Re-connect

Yes
Yes
P0 disappear?

No

Yes Yes
Can compressor ODU fan motor no Replace ODU
start up? works or too slowly? fan motor

No
No No Yes
Works normal?

test voltage btw No Yes

U/V/W , (normally AC pressure correct?
from DC 20~200V.) (cooling:0.8-
heating 2.0-3.6Mpa)
1.3Mpa,/

Yes Replace ODU PCB No

Is the condenser Yes

and/or evaporator Clean it
Turn unit on to check Yes too dirty?
whether the malfunction
is eliminated.
No Yes
Unit works
No normal?

No

No
Capillary
Replace compressor
blocked?
Yes
Replace capillary

No
P0 disappear?

Yes

End
 Trouble shooting for TCL inverter Air Conditioner

2.9 P1--- Over / under voltage protection

1.Test voltage between L &N, When the power supply V ＞ AC260V or V ＜ AC150V, AC will display P1
protection, unit will recover back to previous status while V ＞ AC155V.
2.Test voltage on the big size electrolytic capacitor of ODU PCB, When DC busbar voltage V ＞ DC420V
or V ＜ DC150V, unit will recover back to previous status while DC190V ＜ V ＜ DC410V

Display P1

Is the power supply No Wait until the AC

voltage btw145-260V? voltage
recovery

Yes
Is the power supply Yes
voltage btw145-260V?

No

No Wait until the busbar

Is the busbar voltage
voltage recovery
btw150-420V?

Yes
Yes
Unit works
normal?

No

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.10 P2---Over Current protection

When the AC unit running current more than Imax, it will stop and display P2 protection.

Note: for different AC model, Imax has difference valve.

Display P2

ODU fan motor No

Replace fan motor
works?

Yes Yes
P2 disappear?

No

IDU filter or ODU Yes

condenser too Clean IDU filter or
dirty? condenser

No

No
Re-start the unit, Replace ODU PCB
P2 disappear?

Yes

End
 Trouble shooting for TCL inverter Air Conditioner

2.11 P4 ---ODU Discharge temperature overheating protection

Display P4

ODU temperature Yes

Normal protection
higher than
60℃?

No

No ODU location No Yes Adjust ODU

Unit operate? Enough space for
acceptable? ventilation? installation

Yes Yes No

Condenser too Yes Clean IDU filter or Yes

dirty? or filter P4 disappear?
ODU condenser.
blocked?
No No

IDU/ODU fan motor Yes Yes

Fan blade Adjust
running slowly or blocked?
stopped?
No
No
Replace fan Yes
Problem solved?
motor or PCB

No

Yes Yes
Replace Problem solved?
Capillary blocked?
capillary
No
No

Is the unit gas

pressure normal? Yes Yes
Charge gas Problem solved?
(cooling0.8-1.3Mpa,
heating2.0-3.6Mpa)

No No

Replace ODU

End
 Trouble shooting for TCL inverter Air Conditioner

2.12 P5---Sub-cooling protection on Cooling/Dry mode

On Cooling or Dry mode, when IDU evaporator coil temperature I P T ＜ 1 ℃ continuously for 3 min after
compressor start up for 6 min, CPU will switch off outdoor unit and show P5 failure code.

Display P5

Switch on unit
after minutes

Yes Yes
Display P5 IDU filter dirty? Clean filter

No No No Yes
P5 disappear?
Normal

Yes Yes
IDU air inlet Clean P5 disappear?
blocked?

No
No

No Yes
Can fan blade Check and repair
rotate P5 disappear?
fan blade
Note: Cooling freely?
mode under low No
environment Yes
temperature
easily have P5
protection
Fan motor Yes Yes
Fan motor Replace motor
works too slow
defect?
or stopped

No
No

Yes
Replace sensor Sensor IPT

abnormal?

No

Replace IDU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.13 P6---Overheating protection on Cooling mode

On Cooling or Dry mode, when ODU condenser coil temperature OPT≥62℃ , MCU will switch off outdoor
unit and show P6 failure code.

Display P6

No Yes
ODU fan motor
Fan motor Replace fan motor
works
broken?
normal?

Yes No
No Yes
P6 disappear?

Sensor loosing Yes

from connector? Re-connect sensor P6 disappear?

Yes No

No
The sensor open
or short circuit?

Yes

Replace OPT sensor

Yes
P6 disappear?

No

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.14 P7---Overheating protection on Cooling mode

On heating mode, when IDU evaporator coil temperature IPT≥62℃, ODU PCB will switch off outdoor unit
and show P7 failure code.

Display P7

No Yes
ODU fan motor Fan motor Replace fan motor
works broken?
normal?

Yes No
No Yes
P7 disappear?

Sensor loosing Yes

from connector? Re-connect sensor P7 disappear?

No
Yes

No
The sensor open
or short circuit?

Yes

Replace IPT sensor

Yes
P7 disappear?

No

Replace IDU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.15 P8---Outdoor Overtemperature/Under-temperature protection

When environment temperature as below condition, the compressor will stop working, after 200s delay, the
IDU will show P8 failure code.
(1)On Cooling or Dry mode: ODU ambient temperature: OAT ＜ -20℃ OAT ＞
63℃;
or (2). On Heating mode:
a. OAT≥40℃ or
b. 30℃ ＜ OAT≤40℃ and RT ＞ 35℃

Display P8

Ambient No Yes Change ODU

No enough space for
temperature under location
ODU ventilation?
spec. range?

Yes No

No
P8 disappear?

Yes
No
The sensor open
or short circuit?

Yes

Replace OAT sensor

Yes
P8 disappear?

No

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.16 F4---Cooling system Gas flow abnormal protection

When compressor startup, unit will check the variation of IDU coil temperature. If there is mistake installer
forgetting to open the 2-way or 3-way valve on ODU, the gas can’t flow in the cooling system, it will show F4
protection.

Start

Display F4

Check the 2-way

Yes
valve No
and 3- Open the valve
way valve
opened ？

No
Yes
F4 disappear?

No

No The IPT sensor

open or
short?

Yes

Replace the sensor

End
 Trouble shooting for TCL inverter Air Conditioner

2.17 F6 The Compressor Lack of phase / Anti-phase protection.

If ODU PCB can’t test one, or even three phase of compressor current, it will show F6 protection.

Display F6

Check compressor No
wiring connector, Re-connect
is it well
connected?

Yes
No Yes
Problem solved?

The Compressor No
Replace the wires
wiring in good quality?

Yes
No Yes
Problem solved?

Compressor phase-
current test circuit failure

Replace ODU PCB

Yes
Problem solved?

No

Replace compressor

End
 Trouble shooting for TCL inverter Air Conditioner

2.18 F7---Module temperature protection.

IPM overtemperature protection, when IPM temperature more than 95℃, it will show F7.

Display F7

IPM well contact No Yes Clean or adjust the gap

Any dust or gap btw
to heat sink? IPM & heat sink? btw IPM and heat sink

Yes No
Yes
F7 disappear?
Check the screw Yes
fully fasten?
No
No

Fix the screw

ODU cooling system

abnormal? Compressor Yes Yes
Low pressure normal?
with big running current? （ 0.8-1.2Mpa ）
(9,12K:6-7A,
18,24K:7-9A)
No

No
No Is the 2/3way valve
fully opened?

Yes
Open the valve

Yes
Capillary blocked?

No No
F7 disappear? Replace capillary

Yes Yes Condenser /

evaporator dirty?
End
No
Clean condenser /
evaporator

IPM temperature
circuit
abnormal?

Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.19 F8---4-Way Value Reversing abnormal

On heating mode, if IDU Coil temperature tested lower than Room temperature 5℃ or even more after
compressor works for 8min, unit will show F8 code.

Display F8

the 4-way valve No

wiring connection Re-connect
correct?

Yes
No Yes
F8 disappear?

Is there 220V No Multimeter test the

No
voltage on the 4- valve coil resistance,
way valve? does it open or
short circuit?

Yes
Yes
Replace 4-way valve coil

No
F8 disappear?

Yes
Replace ODU PCB

End
 Trouble shooting for TCL inverter Air Conditioner

2.20 Fy--- Gas leakage protection

After compressor works in high frequency for 9 min, if the temperature on IDU evaporator & ODU condenser
has only a little variation comparing previous, but, the compressor discharge temperature on high level, then
the unit will show Fy failure code.

Display Fy

Check the pipe Check the room &

No
connection, any gas evaporator coil
leakage? temperature.

Yes

Repair and charge Is the temperature No No

new gas as difference more than Any of the evaporator
SPEC. pipe blocked
2℃ btw RT & IPT?

Yes
Yes
Yes
Problem solved?

The sensor well No Replace the

No connect to PCB? evaporator

Yes
Re-connect

the sensor open

or short circuit?

Is malfunction Yes
Replace the sensor
eliminated?

No

Replace the indoor

PCB

End