JDS COLLEGE OF
EDUCATION
●
(KOT)
COMMUNICATION SKILL
Name. Sneha
CLASS. B Ed (2ND SEMESTER )
Roll no. 430
Submitted to. Mrs.Nancy Mam
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE
PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF
MEANINGFUL INTERACTION AMONG HUMAN BEINGS.
ITS ESSENCES :
✶PERSONAL PROCESS
✶OCCURS BETWEEN PEOPLE
✶INVOLVES CHANGE IN BEHAVIOUR
✶MEANS TO INFLUENCE OTHERS
✶EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
✶TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
✶IT IS A SOCIAL AND EMOTIONAL PROCESS.
Objectives
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
What are the most common ways
we communicate?
ma ges
isu al I
V
Word
en
Spok
Bod
y La
Written Word ngu
age
Types of Communication
Downwards Communication : Highly
Directive, from Senior to subordinates, to
assign duties, give
instructions, to inform to offer feed
back, approval to highlight problems etc.
Upwards Communications : It is non
directive in nature from down below, to give
feedback, to inform about
progress/problems, seeking
approvals.
Lateral or Horizontal
HIERARCHY
LEVEL
The Communication Process
Medium
SENDER RECEIVER
(encodes) Barri (decodes)
er
Feedback/Response
Barriers to communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of
listening.
VALUE OF LISTENING
✶ Listening to others is an elegant art.
✶ Good listening reflects courtesy and good manners.
✶ Listening carefully to the instructions of superiors improve competence
and performance.
✶ The result of poor listening skill could be disastrous in business,
employment and social relations.
✶Good listening can eliminate a number of imaginary grievances of
employees.
✶Good listening skill can improve social relations and conversation.
✶Listening is a positive activity rather than a passive or negative activity.
ESSENTIALS OF COMMUNICATION
Dos
✶Always think ahead about what you are going to say.
✶Use simple words and phrases that are understood by every body.
✶Increase your knowledge on all subjects you are required to speak.
✶Speak clearly and audibly.
✶Check twice with the listener whether you have been understood accurately or not
✶In case of an interruption, always do a little recap of what has been already said.
✶Always pay undivided attention to the speaker while listening.
✶While listening, always make notes of important points.
✶Always ask for clarification if you have failed to grasp other’s point of view.
✶Repeat what the speaker has said to check whether you have understood
accurately.
ESSENTIALS OF COMMUNICATION
DON’Ts
✶Do not instantly react and mutter something in anger.
✶Do not use technical terms & terminologies not understood by
majority of people.
✶Do not speak too fast or too slow.
✶Do not speak in inaudible surroundings, as you won’t be heard.
✶Do not assume that every body understands you.
✶While listening do not glance here and there as it might distract the
speaker.
✶Do not interrupt the speaker.
✶Do not jump to the conclusion that you have understood every thing.
How to Improve Existing Level of
COMMUNICATION?
✶IMPROVE LANGUAGE.
✶IMPROVE PRONUNCIATIOON.
✶WORK ON VOICE MODULATION.
✶WORK ON BODY LANGUAGE.
✶READ MORE
✶LISTEN MORE
✶AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
✶INTERACT WITH QUALITATIVE PEOPLE.
✶IMPROVE ON YOU TOPIC OF DISCUSSION,
✶PRACTICE MEDITATION & GOOD THOUGHTS.
✶THINK AND SPEAK.
✶DO NOT SPEAK TOO FAST.
✶USE SIMPLE VOCABULARY.
✶DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
✶LOOK PRESENTABLE AND CONFIDENT.
Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!
a nk
Th You
