PATIENT
bILL OF
’S
RIGHT
S
Definition
Patient's Bill of Rights is a document that provides
patients with information on how they can
reasonably expect to be treated during the course
of their hospital stay.
•These documents are, in almost all cases, not
legally-binding.
•They simply provide goals and expectations for
patient treatment
PURPOSE OF PATIENT BILL
OF
•Patient's Bill of RIGHTS
Rights was created to try to
reach 3 major goals:
1.Assures that the health care system is fair.
2.Works to meet patients' needs.
3.Gives patients a way to address any
problems they may have.
1. Right to information:
Every patient has the right to know what the
illness that they are suffering, its causes, the
status of the diagnosis (provisional or
confirmed), expected costs of treatment.
Furthermore, service providers should
communicate this in a manner that is
understandable for the patient.
2. Right to records and
reports:
The patient has the right to access his/her
medical records and investigation reports.
Service providers should make these available
upon the patients' payment of any photocopy
fees as applicable.
3. Right to emergency care:
Public and private hospitals have an
obligation to provide emergency medical care
regardless of the patients' capacity to pay for
the services.
4. Right to informed
consent:
Patients have the right to be asked for their
informed consent before submitting to
potentially hazardous treatment. Physicians
should clearly explain the risks from receiving
the treatment and only administer the
treatment after getting explicit written
consent from the patient.
5. Right to confidentiality, human
dignity and privacy:
Doctors should observe strict confidentiality of
a patient's condition, with the only exception of
potential threats to public health. In case of a
physical inspection by a male doctor on a
female patient, the latter has the right to have
a female person present throughout the
procedure. Hospitals also have an obligation to
secure patient information from any external
threats.
6. Right to second opinion:
Patients have the right to be asked for their
informed consent before submitting to
potentially hazardous treatment. Physicians
should clearly explain the risks from receiving
the treatment and only administer the
treatment after getting explicit written
consent from the patient.
7. Right to transparency in rates, and care
according to prescribed rates wherever
relevant:
Hospitals should display the rates that they
charge in a visible manner and patients
should receive an itemized bill when payment
is required. Essential medicines, devices and
implants should comply with rates established
by the National Pharmaceutical Pricing
Authority (NPPA).
8. Right to non-discrimination:
Service providers cannot deny treatment on
the basis of gender, case, religion, age, sexual
orientation or social origins. Additionally, it is
against the Charter to deny treatment on the
basis of a patients' health condition, including
HIV status.
9. Right to safety and quality care
according to standards:
Hospitals must ensure a hygienic and
sanitized environment to provide their
services.
10. Right to choose alternative
treatment options if available:
Patients have the right to consider treatment
alternatives and even refuse treatment.
•
11. Right to choose source for
obtaining medicines or tests
Any registered pharmacy and laboratory is
eligible to provide patients with goods and
services they require.
12. Right to proper referral and
transfer, which is free from perverse
commercial influences:
In case of transfers or referrals, the patient
has the right to an explanation that justifies
the transfer, as well as confirmation from the
hospital receiving the patient about their
acceptance of the transfer.
13. Right to protection for patients
involved in clinical trials:
Clinical trials should comply with all the
standards and protocols under the Directorate
General of Health Services.
14. Right to protection of
participants involved in biomedical
and health research:
Studies involving patients should follow the
National Ethical Guidelines for Biomedical and
Health Research Involving Human
Participants.
15. Right to take discharge of
patient, or receive body of deceased
from hospital:
Patients have the right to be discharged and
may not be detained at a health service
provider facility because of procedural
reasons such as payment disputes.
16. Right to Patient Education:
In addition to information about their
condition, patients have the right to know
about public health services such as
insurance schemes and charitable hospitals.
17. Right to be heard and seek
redressal:
Patients have the right to provide feedback
and comments to their health service
providers and file complaints as required.
They additionally have the right to redressal
in cases where any of their rights are violated.
THANKS!
