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Retail Branch Business Operating Model

The document outlines a one-hour session on the business and operating model of a retail branch, emphasizing the distinction between the two models and their components. It includes examples like Amazon Go and a case study on Zara's agile operations, along with a simulated environment demo using VR/AR. Key metrics for evaluating performance are also discussed, highlighting the importance of aligning business and operating models for efficiency and customer satisfaction.

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Rajshekher Singh
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53 views11 pages

Retail Branch Business Operating Model

The document outlines a one-hour session on the business and operating model of a retail branch, emphasizing the distinction between the two models and their components. It includes examples like Amazon Go and a case study on Zara's agile operations, along with a simulated environment demo using VR/AR. Key metrics for evaluating performance are also discussed, highlighting the importance of aligning business and operating models for efficiency and customer satisfaction.

Uploaded by

Rajshekher Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Business & Operating Model of a

Retail Branch
In a Simulated Environment

Prof. [Your Name]


1-Hour Session | April 2025
Agenda

• Introduction & Objectives


• Business Model vs Operating Model
• Business Model Canvas for Retail Branch
• Real-World Example: Amazon Go
• Operating Model Components
• Case Study: Zara's Agile Operations
• Simulated Environment Demo
• Key Metrics & Performance Indicators
Business Model vs Operating
Model
• Business Model:
– • Defines value proposition, target customers,
revenue streams.
• Operating Model:
– • Specifies processes, people, technology to
deliver the business model.
Business Model Canvas: Retail
Branch

• Customer Segments:
– – Local Shoppers
– – Commuters
– – Online Order Pick-up
• Value Propositions:
– – Convenience & Speed
– – Curated Product Mix
• Channels:
– – In-Store
Example: Amazon Go

• • Cashier-less checkout via Just Walk Out


technology
• • Sensors & computer vision for real-time
tracking
• • Value: Extreme convenience & reduced wait
times
Operating Model Components

• Processes:
– – Inventory Management
– – Store Operations
– – Checkout Flows
• People:
– – Store Associates
– – Inventory Specialists
– – Customer Service
• Technology:
Case Study: Zara's Agile Operations

• • Vertical integration for rapid design-to-shelf


turnaround
• • RFID-enabled inventory accuracy &
replenishment
• • Store staff empowered for real-time
merchandising updates
Simulated Environment Demo
• Using VR/AR & Digital Twins:
• • Training staff in virtual store setups
• • Testing layout changes without real-world
disruption
• • Analyzing customer flow & heatmaps
Key Metrics & KPIs

• • Sales per Square Foot


• • Inventory Turnover Ratio
• • Customer Dwell Time
• • Order Fulfillment Accuracy
Summary & Takeaways

• • Align business & operating models for


seamless delivery
• • Leverage technology for efficiency &
customer satisfaction
• • Use simulation for risk-free testing & training
Questions & Discussion
• Thank you! Let's discuss and explore further.

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