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Hotel Codes

The document outlines the rules and regulations that hotels enforce to ensure guest satisfaction and security, emphasizing the importance of well-mannered staff. It details house rules that guests must adhere to, including check-in and check-out times, payment requirements, and responsibilities regarding hotel property. Violations of these rules may result in reservation cancellation and additional charges.

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NEPRETERY LOPEZ
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6 views5 pages

Hotel Codes

The document outlines the rules and regulations that hotels enforce to ensure guest satisfaction and security, emphasizing the importance of well-mannered staff. It details house rules that guests must adhere to, including check-in and check-out times, payment requirements, and responsibilities regarding hotel property. Violations of these rules may result in reservation cancellation and additional charges.

Uploaded by

NEPRETERY LOPEZ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Hotel Codes Rules

and Regulations
In giving the best service to the guest, hotels follow
different approaches to instill discipline among staff who
serves as a front liner in providing quality service in the
hospitality industry business. Guest satisfaction comes in when
there will be well-mannered staff. This gives comfort and
security to the guest. It helps guests build contentment and
trust. Thus, security is the important duties of the hotel.
Guest Orientation on the
House Rules
An agreement between the guest and the hotel
management. Departing guests must read and be
familiar with the house rules to avoid misunderstanding.
House rules are fully adhered to by the guest to avoid
a violation. Any violations mean cancellation of the
reservation and are charged with the full amount of
the accommodation.
House Rules

1. Check-in time for an overnight stay is 2:00pm while check-out time is noon. The extra payment will be charged for a late
check-out guest. Check-out time would not be later than 2:00pm. If a guest comes earlier before the check-in time may stay
at the hotel lobby or restaurant area with no extra additional cost.
2.Fifty percent (50%) is required for a down payment as confirmation of reservation.
3.Rules are subject to change without prior notice.
4.An additional amount shall be charged for the excess of minimum occupancy so room capacity is strictly observed.
5.Before leaving out or when you leave the premises, please endorse the keys to the front desk
6.Please do not remove and take indoor inventory outside or even move furniture from one room to another. Any items
missing or damaged and losses of items belonging to the hotel will be charged accordingly.
7.Do not leave valuable items unattended. The hotel is not liable for stolen items and any losses or damages.
8.Guestsare refrain to entertain and admit visitors in the rooms for safety and security reasons.
9.The hotel respects the privacy of the guest, any disorder, and illegal activities are not permitted.
10.To regulate safety and well-being, guests are required to observe those house rules.
hotel rules and regulations and

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