HOUSEKEEPING
9
CHARADE
CHARADE
• Group yourselves into two
• One of your members of the group will act the tools/
equipment/ supplies/materials choosen
• The rest of the members will choose a number flashed on
screen and will guess what is acted on.
• The group who has the greatest number of correct
answers in the allotted time will be declared as winner.
• Each group will be given 1 minutes to guess.
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CLEANING
EQUIPMENT
AND
SUPPLIES
A. FLOOR CLEANING
EQUIPMENT
- It is used to eliminate
loose soil and dust
particles from carpet
surfaces, upholstered
furniture and even hard
surfaces.
- Dust bags must be
emptied daily.
VACUUM CLEANER
- After using, roll back the
wire neatly on the back of
the vacuum cleaner.
Place it on one end of the
To be used in scrubbing,
stripping and polishing
hard floor surfaces and
also vinyl, wood parquet,
etc.
Use the appropriate pad
for scrubbing, stripping
FLOOR and polishing. Give the
POLISHER wax on the floor enough
time to dry before
This is used to pick
up dirt and particles
from the carpet.
Press the handle and
push towards the dirt
CARPET to
SWEEPER vacuum-sweep the
carpet.
This and is called an
“all purpose
vacuum” as it is
used for both dry
and wet surfaces
HYDRO-VACUUM
CLEANER and also for
absorbing water in
flooded or wet
surface.
This extractor is
used when the
carpet is heavily
soiled. It
penetrates into the
CARPET
EXTRACTOR inner surfaces of
the carpet and
removes
To be used for
drying carpet
after extraction.
It expedites
drying by about
CARPET DRYER
50%.
B. CLEANING TOOLS
For
mopping,
floor striping
FLOOR MOP
and waxing
Use to wring
and flush out
excess water in
the mop during
MOP WRINGER
damp mopping.
This is needed to remove
excessive water from the
window. It also speeds up
the drying process.
Make sure that rubber
strips are supple. Have it
replaced the moment it
WINDOW turns hard and brittle.
SQUEEGEE
This is needed to remove
excessive water from the
surface and corners. It
also speeds up the drying
process.
Make sure that rubber
FLOOR strips are supple.
SQUEEGEE
Have it replace the
moment it turns hard and
Soft broom is for
fine and flat
surfaces like vinyl
and wood.
SOFT BROOM/ Stick broom is
STICK BROOM
ideal for rough
surfaces like
To be used to dust
mop the floor
during follow up
cleaning.
DUST MOP
Warning sign to
alert people that
the floor is wet
and slippery and
CAUTION they should not
SIGN step on it. It is a
tool for the
C. OTHER CLEANING
TOOLS AND
MATERIALS
Carrier of
amenities and
cleaning
ROOMBOY’S
supplies
CART/ during room
MAID’S CART
make-up
Container
for
cleaning
CADDY
BOX chemicals
and tools.
• Should not be used for
painted surfaces, mirrors
and glass panels, nor with
scouring powder.Always
make sure the pads are
wet before using them.
Wash and rinse after each
use. Also rinse at the end of
SCOURING each day to insure that there
PADS is no soap left on the pads.
Green: for scrubbing purposes only;
White: for cleaning painted surfaces, glass mirrors and porcelain
Make sure the
cloths are clean;
otherwise the
dusty cloth will
merely rub the
DUSTING
CLOTH
dust unto the
surface being
This is use for dusting wooden furniture.
dusted.
It is use for drying
bathroom walls and
floor tiles after they
are cleaned.
Make sure the cloths
are dry. If the walls and
CLEANING tiles are not wiped dry,
TOWELS water marks will
develop.
This cloth is used for
polishing metal surfaces
like bathroom fixtures.
Used cloths that are
made of fiber to be able
to absorb the water left
behind during the
POLISHING cleaning process.
CLOTHS
D. CLEANING
MATERIALS AND
CHEMICAL AGENTS
A cleaning agent, usually a
liquid, used to remove dirt,
grime, and stains from
surfaces. Some all-purpose
cleaners require dilution,
scrubbing, and rinsing, while
others employ a simpler
ALL "spray and wipe" process.
PURPOSE
SPRAY
Are chemical agents applied
to non-living objects to
destroy bacteria, viruses,
fungi, mold or mildews living
on the objects.
DISINFECTA
NT
Any chemical product which is
used industrially and
domestically to clean, and to
remove stains. Bleaches work
by reacting with many colored
organic compounds, such as
natural pigments, and
turning them into colorless
BLEACH
ones.
Cleaning agent that helps to
remove dirt and grease from
porous surfaces (such as
fabrics,
clothes, non-treated wood)
and/or non-porous surfaces
(such as metals, plastics,
treated
DETERGENT
wood).
Used to enhance the
appearance of an item,
prevent contamination of
instruments, remove
oxidation, create a reflective
surface, or prevent corrosion
in pipes.
POLISH
A versatile solvent, easily
shining up appliances such as
enamel and stainless steel, as
well as cleaning the floors.
Loosen dirt, grime and wax
build-up with glass cleaner
with ammonia.
GLASS
CLEANER
A substance used for
rubbing away
the surface of
something, usually to
clean it or
make it shiny.
ABRASIVES
Used to enhance the
appearance of an item,
prevent contamination of
instruments, remove
oxidation, create a reflective
surface, or prevent corrosion
in pipes.
POLISH
A versatile solvent, easily
shining up appliances such as
enamel and stainless steel, as
well as cleaning the floors.
Loosen dirt, grime and wax
build-up with glass cleaner
with ammonia.
GLASS
CLEANER
A substance used for
rubbing away the
surface of something,
usually to clean it or
make it shiny.
ABRASIVES
THE MAID’S CART OR TROLLEY
•It is like a giant toolbox where all the
supplies needed are placed during
room service.
Below is the standard number of linens usually
placed in the maid’s cart:
SETTING UP MAID’S CART OR TROLLEY
WITH CLEANING MATERIALS
• Common supplies loaded on the maid’s cart
are shampoo, moisturizer, mouthwash,
foam bath, shower cap, detergent, toilet
rolls, tissue box, soap dish, disposal bag,
bath towel, hand towel, face towel, bath
mat, bed spread, and pillow covers.
SETTING UP MAID’S CART OR TROLLEY
WITH CLEANING MATERIALS
• Cleaning supplies should be kept in a
separate hand caddy. Examples of items
stocked on the hand caddy include: all-
purpose cleaning solution, bowl and toilet
brush, rubber gloves, color-coded rags, and
scrubber.
STEPS IN SETTING UP A MAID’S CART OR
TROLLEY
A. Preparation
1. Get all items ready.
2. Get assignment sheet from the housekeeping control desk.
3. Clean trolley; wipe all areas using a wiping cloth
designated for wiping the trolley.
4. Collect the needed stocks from the pantry.
5. Record all the needed items loaded on the cart on the room
assignment sheet
STEPS IN SETTING UP A MAID’S CART OR
TROLLEY
B. Procedure
1. Start stacking from the bottom shelf, which is intended
for bed linens like bed sheets, top sheets, and pillowcases.
2. Stack at the middle shelf the bathroom linens like bath
towel, face towel, and hand towel.
3. Place on top of the shelf all the amenities and bathroom
supplies.
STEPS IN SETTING UP A MAID’S CART OR
TROLLEY
B. Procedure
4. Stack the hand caddy with cleaning supplies
starting from all –purpose cleaner, glass
cleaner, dusting solution, and bowl brush. Next,
the color-coded wiping cloth and sponge, then
finally the glass wiper.
5. Place the hand caddy on the base of trolley
below the garbage bag and linen bag located at
STEPS IN SETTING UP A MAID’S CART OR
TROLLEY
B. Procedure
6. Position vacuum and sweeping equipment on
one side of the trolley.
STEPS IN SETTING UP A MAID’S CART OR
TROLLEY
C. Inspection
1. Inspect to ensure that trolley is properly
stacked, properly arranged, and clean.
2. Check if the linen bag and trash bin are
empty and clean.
TIPS IN SETTING UP A MAID’S CART
✓ The maid’s cart should be clean, well-
organized, and well stocked with all the
supplies needed depending on the number of
rooms and the type of rooms to be serviced on.
✓ Remember not to overstock the cart as
overstocking will cause accidents or damage to
the supplies.
TIPS IN SETTING UP A MAID’S CART
✓ It is important to always record the items
loaded on the cart on the room assignment
sheet.
✓ Once the shift is over, the maid’s cart or
trolley must be returned to the floor pantry.
Make sure that all its shelves are locked.
STOCKING AND CLEANING THE MAID’S
CART
1. Clean and dust shelves and containers
before placing the guestroom supplies
inside the trolley.
2. Check for threads that might have
twirled around the wheels. These threads
will make it hard for the cart to be pulled,
thereby causing injury.
STOCKING AND CLEANING THE MAID’S
CART
4. Check the screw or any sharp edge
that could catch your clothing and could
cause cuts.
5. Request for guestroom supplies like
linen amenities, cleaning chemicals and
cleansing tools from your Supervisor.
6. Stock the trolley with the requested
STOCKING AND CLEANING THE MAID’S
CART
7. Label all chemical sprayers to avoid
mixing them with other chemicals.
8. Stock the cart by putting all the
guestroom amenities on the shelves.
9. Place the folded bed sheets and towels
in the second shelf of the cart.
STOCKING AND CLEANING THE MAID’S
CART
10. Put all the chemicals at the lower level of
the shelves including the tools like scouring
pad, rags, spatula, etc.
11. Vacuum cleaner, dust pan and soft broom
are to be placed on one side of the room boys
cart, (under the trash bag)
12. Clean the soiled linen canvas and put
plastic under liner on the trash.
HOW TO SAFELY USE ELECTRIC EQUIPMENT
• Voltage of the machine and supply should be the same.
• Plugs must be used correctly.
• Machine and socket must be switched off before
plugging in or disconnecting.
HOW TO SAFELY USE ELECTRIC EQUIPMENT
• Check the cable and flexes if properly clamped
into plugs.
• Loose cable should lie behind the machine as
close to the wall as possible and passes over
door handles if passing the door way.
HOTEL SAFETY
AND SECURITY
ACTIVITY #1
Directions: Split the class into 5 groups. Plan a role-play
that demonstrates the General Safety and security
Measures for Guests and employees.
GENERAL SAFETY AND SECURITY
MEASURES FOR GUESTS AND EMPLOYEES
• If possible, all entrances to the hotel should be secured with a full time security guard. Entrances without guards
should be locked to prevent the entry of suspicious and unauthorized personnel.
• Provide for roving guards who will monitor movements within the hotel premises, particularly in guestrooms and
surrounding areas. In some hotels, there is a floor guard in every floor or area who logs down and reports
movements in the guestrooms like the entry of visitors (including the date, time and description of their guests).
