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NCM 117 Addiction

Chapter 19 discusses addiction and substance abuse disorders, highlighting the prevalence and detrimental effects of substance abuse, including various categories of drugs such as alcohol, opioids, and stimulants. It outlines key terminologies related to addiction, the clinical course of substance use, and the factors contributing to addiction, including biological, psychological, and social influences. The chapter also covers the management of alcoholism, withdrawal symptoms, and treatment options, emphasizing the importance of rehabilitation and support systems for recovery.

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100% found this document useful (1 vote)
117 views49 pages

NCM 117 Addiction

Chapter 19 discusses addiction and substance abuse disorders, highlighting the prevalence and detrimental effects of substance abuse, including various categories of drugs such as alcohol, opioids, and stimulants. It outlines key terminologies related to addiction, the clinical course of substance use, and the factors contributing to addiction, including biological, psychological, and social influences. The chapter also covers the management of alcoholism, withdrawal symptoms, and treatment options, emphasizing the importance of rehabilitation and support systems for recovery.

Uploaded by

Aj Teaño
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Chapter 19:

Addiction
Substance Abuse disorders
• Socially maladaptive behavior characterized by abuse of substance or the regular use
of such substance impairs the functioning of individual
• National health problem
• Actual prevalence of substance abuse difficult to determine
• Detrimental effects
• Alcohol-related death is the third leading preventable cause of death in United States.
• Absenteeism at work
• Prenatal exposure
• Increased violence
Categories of Drugs
• Alcohol
• Sedatives, hypnotics, and anxiolytics
• Stimulants
• Cannabis
• Opioids
• Hallucinogens
• Inhalants
Terminologies:
Substance abuse - Can be defined as using a drug in a way that is inconsistent with medical or social
normal and despite negative consequences.

Intoxication- use of a substance that results In maladaptive behavior


Withdrawal syndrome- refers to the negativepsychological and physical reactions that occur when use
of a substance abuse ceases or dramatically decreases
Detoxification- the process of safely withdrawing from a substance Substance abuse- defined as using a
drug in a way that is inconsistent with medical or social norms and despite negative consequences. It
denotes problems in social, vocational, or legal areas of the person's life.
Substance dependence- includes problems associated with addiction such as tolerance, withdrawal
and unsuccessful attempts to stop using the substance.
Black-out- a episode during which the person continues to function but has no consciousawarenessof his
or her behavior
Tolerance- the patient needs more of the substance (alcohol) to produce same effect.
Spontaneous remission- also known as natural recovery. Some people with alcohol problems can
modify or quit drinking on their own without a treatment program

Substance tolerance - The need for greatly increased amounts of substance to achieve the desired
effects or markedly diminished effect with the continued use of the same amount of substance

Polysubstance abuse - Abuse of two or more drugs

Potentiation - 2 or more substance interact interact in the body to produce an effect greater than the
sum of the effects of each substance taken alone

Withdrawal - Person experience a substance specific syndrome following reduction or cessation of intake
of the substance

Addiction - Characterized by psychological and behavior syndrome in which drug craving, compulsive use
and a strong tendency to relapse after withdrawal is observe
Tolerance break - Very small amount of substance intoxicate a person.

Blackout - The person has no conscious awareness of his or her behavior at the time or at any later memory

Dual diagnosis - Both substance abuse and another psychiatric illness

Codependence - Maladaptive coping pattern on the part of family members or others that results from a
prolonged relationship with the person who uses substances
Onset and Clinical Course
• Average age for first episode of intoxication is adolescence.
• Episodes of “sipping” as early as 8 years old
• Pattern of more severe difficulties emerges in mid-20s to mid-30s.
• Blackout
• Tolerance
• Tolerance break
• Periods of abstinence or temporarily controlled drinking
• Leads to escalation of alcohol use and subsequent crisis
• Cycle continues
• For many, substance use is chronic illness.
• Remissions and relapses
• Relapse rates 60% to 90%
• Highest rates for successful recovery—abstinence and high level of motivation
• Spontaneous remission
• Poor outcomes associated with earlier age at onset
Related Disorders
• Gambling disorder
• Caffeine and tobacco additions
• Substances can induce symptoms similar to other mental illness diagnoses.
Etiology
• Biologic factors
Genetic vulnerability- children of alcoholic parents are at higher risk for developing
alcoholism and drug dependence than are children of non-alcoholic parents.
Neurochemical influences- Distribution of the substance throughout the brain alter the
balance of neurotransmitter that modulate pleasure, pain, and reward responses
• Psychological factors
• Family dynamics and Coping styles
- inconsistency in the parent’s behavior, poor role modelling, and lack of nurturing
pave the way for the child to adopt a similar style of maladaptive coping, stormy
relationship, and substance abuse.
• Social and environmental factors
- Cultural factors, social attitudes, peer behaviors, laws, cost, and availability all
influence initial and continued use of substance.
Cultural Considerations
• Attitudes vary in different cultures.
• Muslims do not drink alcohol.
• Wine is an integral part of Jewish religious rites.
• Some Native American tribes use peyote (hallucinogen) in religious ceremonies.
• Genetic traits of certain ethnic groups as predisposing to or protective against
alcoholism
• Variations in enzymatic activities among Asians, African Americans, whites
• Alcohol abuse: a part in the five leading causes of death for Native Americans and Alaska
Natives
• One-eighth of Native Americans identified as needing treatment for alcohol or drugs
• Japan: alcohol not regarded as a drug
• Russia: high rates of alcohol abuse, suicide, and cigarette smoking in male population
Alcohol/ ALCOHOLISM
• Commonly abused substance
• 6 months - 3x a week Excessive (presence in the blood)
• Excessive (presence in the blood) o 10 mL: 1L
• Alcohol Metabolism – 10 mL in 90 mins
• Social Drinker: 6 months + Excessive
• Etiology:
Biologic – genetics
Psychodynamic Lack of adaptive coping
 Denial
 Projection
 Rationalization
 Fixated in oral stage
 Inconsistency, poor role modeling, lack of nurturing, lack of adaptive coping
 Id – strong - Ego – weak (alcohol as coping)
 Alcohol is classified as a central nervous system depressant.
 Metabolism of alcohol lasts for 1.5 hours and gives off acetaldehyde – acetaldehyde dehydrogenase – gives off acetic
acid
• Personality Profile – weak ego, dependent, manipulative
• Behavioral - Learned behavior
• Social - Peer pressure Group therapy – mgt is better in groups
• Give up a drinking friend
• Relapse – go back to alcohol-drinking friends
Family can contribute to drinking behaviors
Enabling behavior – kunsintidor
Codependency – behaviors of relatives of alcoholics; adjust to the alcoholic
Breath analyzer level
Alcohol
• Intoxication and overdose
Clinical manifestations
• CNS depressant: relaxation/loss of inhibitions
• Slurred speech, unsteady gait, lack of coordination, and impaired attention, memory,
judgment
• Aggressive behavior or display of inappropriate sexual behavior; blackout
• Overdose: vomiting, unconsciousness, respiratory depression
• Treatment: gastric lavage or dialysis to remove the drug and support of respiratory and
cardiovascular functioning in an intensive care unit

 The administration of central nervous system stimulants is contraindicated


Alcohol
• Withdrawal (see Box 19.2)
• Onset within 4 to 12 hours after cessation or marked reduction of alcohol intake; usually
peaks on the second day and complete in about 5 days
• Symptoms: coarse hand tremors, sweating, elevated pulse and blood pressure, insomnia,
anxiety
• Severe or untreated withdrawal may progress to transient hallucinations, seizures, or
delirium tremens (DTs).
• Withdrawal can be life-threatening.
• Withdrawal may take 1 to 2 weeks.
Treatment:
• Administration of benzodiazepines such as:
 Lorazepam (Ativan),
 Chlordiazepoxide (Librium)
 Diazepam (Valium).

Detoxification: Disulfiram- Antabuse


Complications of Alcohol Use
GI – stomach absorbs alcohol – does not need to reach intestines
Malnutrition – early satiety
inflammation – esophagitis
CNS – due to deficiency in Vitamin B
Neuritis – tingling sensation
Wernicke’s - Korsakoff’s syndrome (psychosis)
Reproductive System
 Impotence - Testosterone
Cardio Vascular
 Cardiomyopathy, CHF
Fetal Alcohol Syndrome
Others:
• Pancreatitis • Hepatitis • Cirrhosis • Leukopenia • Thrombocytopenia •
Ascites
• Nursing Diagnosis r/t Chemical Dependence
Ineffective denial
Ineffective individual coping
 Altered family process
Anxiety – before and during withdrawal
Altered sensory perception (Hallucination – withdrawal)
 Altered thought processes
 Impaired verbal communication – slurring
 Sleep pattern disturbance
Altered nutrition (Vitamin B supplement)
 Self-esteem disturbance
Alteration in social interaction
 Risk for violence
Management of Alcoholism
• Short-term – Detoxification
Process of safely withdrawing from the substance
Best done in a controlled environment - Institution
Search things and confiscate anything that has alcohol
Disulfiram Therapy

• Long-term
Rehabilitation
Foundation is abstinence
Detoxification
• Assessment
• Withdrawal Symptoms Earliest: Tremors
• Stage 1 – 6 to 8 hours after last drink
Tremors, headache, n/v, anxiety, sweating

• Stage 2 – 8 to 12 hours
Stage 1 + anorexia and insomnia
 May start hallucinations
 Intensifying anxiety = perception
 NOT managed with antipsychotics
Given anxiolytics Side effect: seizure threshold – more prone to seizure
• Stage 3 – 2 to 3 days later
Stage 2 + seizure
 Cannot be managed at home
 Risk for aspiration

• Stage 4 – 2 to 5 days after delirium tremens


CNS Depressants
 Intoxication – depressant
 Withdrawal – stimulant
CNS Stimulant
 Intoxication – stimulant
 Withdrawal - Depressant
• Delirium tremens – excitability, agitated, disoriented and confused, increase VS, seizures, red eyes
 Most extreme withdrawal symptom
Goal and Priority Management of Withdrawal Patients
 Ensure physiologic integrity and safety of patient
 Quiet, non-stimulating environment
 VS q hour or 2 hours
 Safety – put up side rails Restraints (last resort)
 Offer emotional support
 Reorient patient
 Well-lighted room
Illusion – misinterpretation of external stimuli
Hallucination – false perception
 Present reality
 Offer to stay
Antianxiety meds
• Seizure
Anticonvulsants
Dilantin
MgSO4 – enhance absorption of Vit D
• Bloodshot eyes – no management
• Long term - Rehabilitation – foundation is abstinence Remain sober
Goals: To give up alcohol
• Disulfiram or Antabuse Therapy
• If drank alcohol Disulfiram reaction: HA, n/v, hypoBP, DOB, retching
 Meds are for safe withdrawal and to prevent relapse

Live a positive lifestyle; use other coping strategies o


 Things you do everyday in life o Group therapy – Alcoholics anonymous group
 Group - collection of people working together working towards a common goal
 8-10 persons o Brings interpersonal learning; more input and feedback
 Instilling of hope and universality
 Altruism – feeling of helping others o Cohesiveness and unity is important; must give up denial

Therapeutic Goal: Abstinence from the substance


• Nursing Interventions:
 Providing for physical and nutritional needs
 Confrontation
Tough love – accept person
 Group work – alcoholics anonymous; leader is a reformed alcoholic
Education
Sedatives, Hypnotics, and Anxiolytics
• Intoxication and overdose
• CNS depressants
• Intensity depends on drug.
• Intoxication symptoms: slurred speech, lack of coordination, unsteady gait, labile mood, stupor
• Barbiturate overdose possibly lethal; coma, respiratory arrest, cardiac failure, death
• Onset of withdrawal dependent on half-life of drug
• Symptoms opposite of drug’s acute effect
• Clinical manifestations:
 Autonomic hyperactivity (Increased pulse, blood pressure, respirations and
temperature)
 Hand tremors
 Insomnia
 Anxiety
 Nausea
 Psychomotor agitation
 Seizures
 Hallucinations
• Detoxification via drug tapering
This class of drugs includes all central nervous system depressants:
 Barbiturates
 Nonbarbiturate
 Hypnotics
 Anxiolytics
• Benzodiazepines - rarely fatal,lethargic and confused
• Barbiturates- Can be lethal , Coma , Respiratory arrest , Cardiac failure , Death
• Treatment:
Benzodiazepines: Gastric lavage
 Ingestion of activated
 charcoal
 Saline cathartic
 Dialysis.
Barbiturates:
 Intensive care unit
 Lavage or dialysis
 Support respiratory and cardiovascular function
Stimulants (Amphetamines, Cocaine)
• Stimulants are drugs that stimulate or excite the central nervous system.
Amphetamines ("uppers") were popular in the past;
they were used by people who wanted to lose weight or to stay awake
Cocaine- an illegal drug with virtually no clinical use in medicine, is highly addictive and a
popular recreational drug because of the intense and immediate feeling of euphoria it
produces.
Methamphetamine HCL (shabu)- is particularly dangerous. It is highly addictive and
causes psychotic behavior. Brain damage related to its use is frequent, primarily as a
result of the substances used to make it.
• Intoxication and overdose
• High or euphoric feeling, hyperactivity, hypervigilance, anger; elevated blood
pressure, chest pain, confusion
• Seizures, coma with overdose

 Treatment with Chlorpromazine (Thorazine), an antipsychotic,controlshallucinations, lowers


blood pressure, and relieves nausea

• Withdrawal
• Onset within hours to several days
• Primary symptom is marked dysphoria.
• “Crashing”
• Not treated pharmacologically
Cannabis (Marijuana)
• Cannabis sativa is the hemp plant that is widely cultivated for its fiber used to make rope and cloth and
for oil from its seeds.
• Marijuana refers to the upper leaves, flowering tops,and stems of the plant; hashish is the dried
resinous exudate from the leaves of the female plant.
• Cannabis is most often smoked in cigarettes (“joints”), but it can be eaten.
• Used for psychoactive effects
• Medical applications
• RED EYES or conjunctival irritation, loss of motivation, change in decision making/judgement, may lead
to sterility due to testosterone.
• Lowered inhibitions, relaxation, euphoria, increased appetite
• Symptoms of intoxication include impaired motor control, impaired judgment
• Delirium, cannabis-induced psychotic disorder
• No overdose
• No clinically significant withdrawal syndrome
• Possible symptoms of insomnia, muscle aches, sweating, anxiety, tremors
Opioids /Narcotics
• Papaver somniferum – derivatives of opiates
• Opium, heroine, codeine (cough syrup), morphine (Demerol)
• Can only bought w/ prescription
• Popular drugs of abuse because they desensitize the user to both physiologic and psychological pain and
induce a sense of euphoria and well being
• Desensitization to pain, euphoria, well-being
Opioids: • Morphine • Meperidine (Demerol) • Codeine • Hydromorphone Oxycodone • Methadone •
Oxymorphone • Hydrocodone • Propoxyphene • Heroin • Normethadone
• Intoxication: apathy, lethargy, listlessness, impaired judgment, psychomotor retardation or agitation,
constricted pupils, drowsiness, slurred speech, and impaired attention and memory
• Overdose: coma, respiratory depression, pupil constriction, unconsciousness, death
• Naloxone
• Treatment
 Administration of Naloxone (Narcan) - An opioid antagonist ,Is the treatment of choice because it
reverses all signs of opioid intoxication. Naloxone is given every few hours until the opioid level
drops to nontoxic
Opioids
• Withdrawal
• Nausea, vomiting, dysphoria, lacrimation, rhinorrhea, sweating, diarrhea, yawning, fever,
and insomnia
• Symptoms cause significant distress, but do not require pharmacologic intervention to
support life or bodily functions
• Short-acting drugs (e.g., heroin): onset in 6 to 24 hours; peaking in 2 to 3 days and gradually
subsiding in 5 to 7 days
• Longer acting drugs (e.g., methadone): onset in 2 to 4 days, subsiding in 2 weeks

Treatment:
Do not require pharmacologic intervention to support life or bodily functions.
 Methadone can be used as a replacement for the opioid
Heroin - most common
• Tell-tale Sign: Pinpoint pupil non reactive to light
• Severe CNS depression – Narcan (Naloxone)
• Can be passed through the placenta – shrill cry of neonates
• Taken via IV push or main line – w/ needle marks
• Risk for blood-borne infections
• Effects of Heroin:
 Euphoria w/ sleepiness
 Relieve physical and emotional pain
Morphine
 Potent respiratory depressant
 RR < 12 – overdose
 Antidote: Narcan – narcotic agonist
 Pupils constriction
 decreased VS

Withdrawal from Heroine


Early – can be likened to beginning respiratory infection
 o Runny nose
 o Teary eyes
 o Sneezing
 o Abdominal cramps
 o Muscle cramps
Treatment
Methadone
 A potent synthetic opiate is used as a substitute for heroin in some maintenance programs
 Meets the physical need for opiates but does not produce cravings for more
Levomethadyl
 Is a narcotic analgesic whose only purpose is the treatment of opiate dependence
Naltrexone (ReVia)
 It is an opioid antagonist often used to treat overdose.
 It blocks the effects of any opioids that might be ingested Ø Negating the effects of using more opioids used in
the same manner as methadone.
Clonidine (Catapres)
 Is analpha-2-adrenergic agonist used to treat hypertension.
 It is given to clients with opiate dependence to suppress some effects of withdrawal or abstinence Ø It is most
effective against nausea, vomiting, and diarrhea but produces modest relief from muscle aches, anxiety, and
restlessness
Ondansetron (Zofran)
 A 5-HT3 antagonist that blocks the vagal stimulation effects of serotonin inthe small intestine
 It is used as an antiemetic.
Hallucinogens
• Mind altering drugs/ psychomimetics
• Distortion in time and space Colorful surroundings: psychedelic
• Synethesia – “blending of senses”, see odor, frightening hallucination (bad trip) Effect of substance can
last
• Reality distortion; symptoms similar to psychosis including hallucinations (usually visual),
depersonalization
• Cause increased pulse, blood pressure, and temperature; dilated pupils; and hyperreflexia
• Intoxication: maladaptive behavioral/psychological changes, anxiety, depression, paranoid ideation
• No overdose; toxic reactions are primarily psychological
• PCP toxicity: seizures, hypertension, hyperthermia, respiratory depression
• Medications to control seizures and blood pressure
• Cooling devices
• Mechanical ventilation

Lysergic acid diethylamide (LSD)- Bloodshot eyes , bad trip – conjunctival irritation
Hallucinogens
PCP – Phencyclidine/ Ketamine
 Veterinary anesthesia
 Heightened sexuality and closeness
Distortion in memory, dissociation, near death experience o K-hole experience – do not remember
anything that happened

• No withdrawal syndrome
• Some report a craving for the drug
• Flashbacks possible for few months up to 5 years

• Treatment:
 These drugs are not a direct cause of death although fatalities have occurred from related accidents, aggression
and suicide ü Treatment is supportive.
 Psychotic reactions are managed best by isolation from external stimuli
 Physical restraints
 Cooling devices such as a hyperthermia blanket are used and mechanical ventilation is used to support respirations
Inhalants
• Diverse group of drugs including anesthetics, nitrates, and organic solvents that are inhaled for their
effects.
• Inhalants can cause significant brain damage, peripheral nervous system damage, and liver disease.
• Gasoline, glue, solvents, thinner, nail polish remover, spray paint, rugby (used by street boys)
• Headache, LOC, dizziness, lack of coordination, mirthfulness, mouth ulcers, slurred speech, unsteady
gait, tremors, muscle weakness, blurred vision, GI upset, nausea and vomiting
• Rugby – decreased hunger
• DEATH – severe CNS depression

• Intoxication: neurologic, behavioral symptoms


• Acute toxicity
• Anoxia, respiratory depression, vagal stimulation, dysrhythmias
• Death possible from bronchospasm, cardiac arrest, suffocation, or aspiration
• No withdrawal or detoxification
• Frequent users report cravings
• Symptomatic treatment of related disorders
• Treatment
• Supporting respiratory and cardiac functioning until the substance is removed
from the body
• There are no antidotes or specific medications to treat inhalants toxicity.

• Withdrawal and detoxification


• There are no withdrawal symptoms or detoxification procedures foe inhalants
• Persistent dementia
• Inhalant-including disorders- psychosis, anxiety, or mood disorder
Club drugs
1. Ecstasy 3,4 methylenedioxymethamphetamine (MDMA)
2. GHB (gamma-hydroxybutyric acid) -euphoric,sedative anabolic and sleep inducing drug
3. Rohypnol (date rape)

Ecstasy
• Rush then crash if next dose is not taken
• Takes next dose even if the first one does not lose its effect yet If they fail, they feel painful depression -
Crash
• Fatigability, painful depression w/c may cause them to commit suicide
• Methylenedioxymethamphetamine (MDMA)
• Snorting, sniffing red nose w/ lesion
• Heightened sexuality and increases feeling of closeness and empathy, “club drug” Symptomatic
management
• May be diagnosed w/ urine test – w/in 1 to 2 days to trace substances Urine should not be diluted
Substance Abuse Treatment
• Concept: medical illness that is progressive and chronic, characterized by remissions and
relapses
• Treatment models:
• Hazelden Clinic model
• 12-step program of Alcoholics Anonymous (AA; see Box 19.3)
• Individual, group counseling
• Treatment settings
• Pharmacologic treatment: safe withdrawal; prevent relapse (see Table 19.1)
• Medications help manage withdrawal or cravings, but is not a specific treatment for
substance abuse.
NURSING INTERVENTIONS FOR CLIENTS WITH SUBSTANCE ABUSE
Health teaching for the client and family
Dispel myths surrounding substance abuse
Decrease codependent behaviors among family members
Make appropriate referrals for family members
Promote coping skills
Role-play potentially difficult situations
Focus on the here-and-now with clients
Set realistic goals such as staying sober today
Dual Diagnosis
• Substance abuse + another psychiatric illness
• Estimated 50% of people with a substance abuse disorder also have mental health
diagnoses
• Successful treatment, relapse prevention strategies (see Nursing Care Plan)
• Healthy, nurturing, supportive living environments
• Help with fundamental life changes, such as finding job, abstinent friends
• Connections with other recovering people
• Treatment of comorbid conditions
Substance Abuse and Nursing Process Application
• Assessment
• History: chaotic family life, family history, crisis that precipitated treatment
• General appearance and motor behavior
• Mood and affect: tearful; expressing guilt, remorse; angry; sullen; quiet;
unwilling to talk
• Thought process and content: minimize substance use; blaming others;
rationalization
• Sensorium and intellectual processes: intact
• Judgment and insight: poor judgment; impulsivity; may still believe he or she can
control substance use
• Self-concept: low self-esteem; problems identifying and expressing feelings
• Roles and relationships: often strained
• Physiological considerations: poor nutrition; sleep disturbances; liver damage;
HIV infection; lung damage
Substance Abuse and Nursing Process
Application
• Assessment—(cont.)
• Sensorium and intellectual processes: intact
• Judgment and insight: poor judgment; impulsivity; may still believe he or she
can control substance use
• Self-concept: low self-esteem; problems identifying and expressing feelings
• Roles and relationships: often strained
• Physiological considerations: poor nutrition; sleep disturbances; liver damage;
HIV infection; lung damage

• Data analysis/nursing diagnoses


• Related to physical health status
• Related to substance use
Substance Abuse and Nursing Process Application
Outcome identification
• Abstain from alcohol and drug use
• Express feelings openly and directly
• Accept responsibility for own behavior
• Practice nonchemical coping alternatives
• Establish an effective aftercare plan

• Interventions
• Health teaching for client, family (see Client and Family Education box)
• Addressing family issues (codependence, shifting roles)
• Promoting coping skills
• Evaluation
Elder Considerations
• Approximately 30% to 60% of elders in treatment began drinking abusively after age 60.
• Risk factors for late-onset substance include chronic illness that causes pain, long-term use
of prescription medication (sedative–hypnotics, anxiolytics), life stress, loss, social isolation,
grief, depression, and an abundance of discretionary time and money.
• Physical problems associated with substance abuse develop rather quickly.
Community-Based Care
• Outpatient treatment
• Freestanding substance abuse treatment facilities
• Recovery programs (AA, Rational Recovery)
• Agency-sponsored aftercare program
• Individual or family counseling
• Clinic or physician’s office
Mental Health Promotion
• Public awareness, educational advertising
• Early identification of older adults with alcoholism
• The College Drinking Prevention Program
Substance Abuse in Health Professionals
• Ethical and legal responsibility to report suspicious behavior to supervisor
• General warning signs
• Poor work performance/frequent absenteeism
• Unusual behavior/slurred speech
• Isolation from peers
• Specific behaviors
Self-Awareness Issues
• Examine own beliefs about alcohol and drugs.
• History of substance use
• Recognize that substance abuse is chronic illness with relapses and
remissions.
• Remain open and objective.

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