EMOTIONAL INTELLIGENCE
AND TEAM BUILDING
LEARNING OBJECTIVES
Discuss a workable definition of Emotional Intelligence in
leadership and teambuilding.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and
vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team
performance.
EMOTIONAL INTELLIGENCE IS THE ABILITY TO…
recognize our own feelings and those of others, motivate
ourselves, and manage emotions well in ourselves and in
our interpersonal relationships.
RESEARCH
Up to 90% of the difference between outstanding and average leaders is
linked to emotional intelligence. EQ is twice as important as IQ and technical
expertise combined and is four times as important in overall success.
Research by the Center for Creative Leadership found the primary
cause of derailment in executives involves deficits in emotional
competence.
1.Change
2.Teamwork
3.Interpersonal Relations
WHY DEVELOP EMOTIONAL INTELLIGENCE?
More than 50% of employees lack the motivation to keep
learning and improving.
Four in 10 people cannot work cooperatively.
70% of all change initiatives fail because of people issues –
inability to lead, lack of teamwork, unwillingness to take
initiative, and inability to deal with change.
Hay Group
EQ IS KEY TO SUCCESS IN THE BUSINESS WORLD
EQ is the ability to bring people together and motivate
them.
EQ is the trust to build productive
relationships.
EQ is the resilience to perform under
pressure.
EQ is the courage to make decisions.
EQ is the strength to persevere through adversity.
EQ vs. IQ
EQ is the vision to create the future.
EQ is a skill. Skills can be learned.
Employees in an emotionally intelligent company are empowered to contribute fully.
Emotionally intelligent organization creates innovative products & services, and
exceptional customer loyalty.
FIVE COMPETENCIES OF EMOTIONAL
INTELLIGENCE AT WORK
Self-Awareness-Ability to recognize and understand your moods,
emotions, and drives, as well as their effect on others.
Self-Regulation-Ability to control impulses and moods.
Motivation-Passion to pursue goals with energy.
Empathy-Awareness of others’ feelings.
Social Skill-Proficiency in managing relationships.
SECOND THAT EMOTION
Relationships determine who owns the future.
Successful organizations hire based on EQ competencies.
THE PETER PRINCIPLE AND EQ
People are frequently promoted to their level of incompetence.
Individuals are often promoted because of their technical expertise
when the needed skills are managing people.
The technical expert can become a poor boss.
GOLEMAN’S FRAMEWORK
Motivation - the drive to work and succeed
Self-awareness - understanding yourself, your strengths and weaknesses,
and how you appear to others
Self-regulation - the ability to control yourself and think before you act
Empathy - how well you understand other people’s viewpoints
Social skills - communicating and relating to others
KEY AREAS OF EMOTIONAL INTELLIGENCE
Action
Awarenes
Behaviou
s
r
Inner world Self-awareness Self regulation
Motiv
ation
Outer world Empathy Social skills
EQ GREMLINS
Fear
Avoid Conflict and Challenge
Negative Internal Dialogue
Unrealistic Expectations
Blaming Others
EMOTIONAL AWARENESS
Recognize which emotions you are feeling.
Become aware of the connection between your feelings, thoughts, and
actions.
Recognize how feelings affect performance.
guided by values.
HOW EMOTIONALLY
INTELLIGENT ARE YOU?
Quiz
EMPATHY
Starts with self-awareness.
The ability to see things from the other’s point of view.
You can recall some of the same feelings.
Sharing and identifying with emotional states.
According to Goleman, empathy represents the foundation skill for all
the social competencies important for work.
1. Understanding others
2. Service orientation
3. Developing others
4. Leveraging diversity
5. Political awareness
EMPATHY QUESTIONS
1. “Can you say more about that?”
2. “Really? That’s interesting. Can you be more specific?”
3. “I wasn’t aware of that. Tell me more.”
4. “I’m curious about that…let’s discuss this in more depth.”
5. “Let me see if I understand you correctly… here is what
I heard you say…”
6. “How do you feel about that? What are some of your
concerns?”
SELF-ASSESSMENT
Aware of strengths and weakness
Reflective, learn from experience
Open to feedback
Seek continuous learning and self-development
KNOW YOURSELF EXERCISE
What is a current challenge that leads to emotional tensions?
What feelings does that situation trigger?
What thoughts trigger those feelings?
What are some new ways to build the relationship in this situation?
What positive outcome can be generated?
THE 11 COMMANDMENTS FOR AN
ENTHUSIASTIC TEAM
1. Help each other be right…not wrong.
2. Look for ways to make new ideas work… not for reasons they won’t.
3. If in doubt…check it out! Don’t make negative assumptions about each other.
4. Help each other win and take pride in each other’s victories.
5. Speak positively about each other and your organization at every opportunity.
6. Maintain a positive mental attitude no matter what the circumstances.
7. Act with initiative and courage as if it all depends on you.
8. Do everything with enthusiasm… it’s contagious.
9. Whatever you want…give it away.
10. Don’t lose faith…never give up.
ACTION PLAN:
Identify 3 strengths
Identify 3 growth areas
Develop a plan to improve a specific skill
Move action forward with a coach
UNLEASHING OUR POTENTIAL
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are
powerful beyond measure.
It is our light, not our darkness, that frightens us.”
Nelson Mandela
IMPLEMENTATION
ANALYZE YOURSELF
Don’t worry if you are a person with “LOW
EQ”, we have a solution for you!
Top 9 Suggestions for developing Your EI
Become emotionally literate. Label your feelings, rather than labeling
people or situations
Distinguish between thoughts and feelings.
Don’t advise, command, control, criticize, judge or lecture to others.
Take more responsibility for your feelings.
Use your feelings to help make decisions.
Use feelings to set and achieve goals.
Feel energized, not angry.
Use feelings to help show respect for others.
Validate other people’s feelings, avoid people who invalidate you.
BOTTOM LINE
Emotional Intelligence is, therefore an ability to:
Understand the need and feelings of oneself
and other people
Manage one’s own feelings.
Respond in an appropriate way
