KARPAGAM ACADEMY OF HIGHER EDUCATION
21BECD791 -Project Phase II
Second Review
February 2025
1
HOTEL MANAGEMENT SYSTEM
Name of the Students : 21BECSD021 GURUPRASATH R
21BECSD036 MAHA SRIRAM S
21BECSD042 PARTHIBAN S
Programme : B.E
Department : Computer Science and Design
Name of the Guide : Dr Lakshmi raja
Designation & Dept : Computer science and design
21BECD791 -Project Phase II First Review Nov 2024 - Batch No 2
PROBLEM STATEMENT
PROBLEM STATEMENT
• Managing multiple hotel branches efficiently is
complex and requires automation to
streamline operations.
• Traditional hotel management methods are
inefficient, leading to overbooking,
miscommunication, and poor resource
utilization.
• Guest expectations for personalized, seamless
experiences are increasing, necessitating the
adoption of AI and IoT.
• Existing systems lack real-time monitoring,
predictive maintenance, and dynamic pricing
capabilities,
21BECD791 impacting profitability
-Project Phase II First Review Nov 2024 and guest
- Batch No 3
satisfaction.
OBJECTIVE
OBJECTIVE OF THE PROJECT
• Develop an AI and IoT-based hotel management
system to automate essential processes like
check-ins, room reservations, and service
s
customization.
• Improve operational efficiency through predictive
maintenance, reducing downtime and
maintenance costs.
• Enhance guest satisfaction with smart room
automation and personalized experiences based
on AI-driven recommendations.
• Provide a centralized dashboard for real-time
monitoring of hotel performance, resource
21BECD791 -Project Phase II First Review Nov 2024 - Batch No 4
utilization, and guest preferences.
LITERATURE REVIEW
• PAPER TITLE-ALGORITHM WHICH IS USED IN THIS PAPER
• Studies highlight the impact of AI and IoT on
automation, reducing costs, and improving service
quality in hotels.
• Research emphasizes AI-enabled robots and virtual
assistants in enhancing guest experiences and
operational efficiency.
• IoT integration in hotels has been shown to improve
customer satisfaction through self-service
technologies.
• Challenges such as cybersecurity risks, high
implementation costs, and workforce adaptation to
AI-driven processes have been discussed in existing
literature. 21BECD791 -Project Phase II First Review Nov 2024 - Batch No 5
PROPOSED ALGORITHMS
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ALGORITHM I
• Input: Guest data, IoT sensor readings, hotel occupancy
levels.
• Process: AI analyzes patterns for predictive maintenance,
dynamic pricing, and personalized recommendations.
• Decision: Adjust room settings, schedule maintenance,
optimize resource allocation.
• Output: Improved efficiency, reduced costs, enhanced guest
satisfaction. 21BECD791 -Project Phase II First Review Nov 2024 - Batch No 7
ARCHITECTURE
• User Interface: Mobile apps and kiosks for
guests to check in, customize rooms, and
request services.
• AI Module: Processes guest data for
personalized recommendations, demand
forecasting, and automation.
• IoT Network: Sensors in rooms and hotel
facilities track occupancy, temperature, and
security.
• Central Dashboard: Provides real-time
analytics for hotel staff to monitor and
manage operations effectively.
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DATA FLOW DIAGRAM
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REFERENCES
• Goel, R., Singh, T., Sahdev, S. L., Baral, S. K., & Choudhury, A. (2022, October). Impact of AI & IOT in sustainable &
green practices adopted in hotel industry and measuring hotel guests' satisfaction. In 2022 10th International Conference on
Reliability, Infocom Technologies and Optimization (Trends and Future Directions)(ICRITO) (pp. 1-5). IEEE.
• Milton, T. (2024). Exploring the Synergy of Artificial Intelligence and Financial Management in the Hotel Industry: A
Critical Review of Innovations, Challenges, and Strategic Implications for Enhancing Operational Efficiency and
Competitive Advantage. International Journal for Multidimensional Research Perspectives, 2(2), 79-95.
• Buhalis, D., & Moldavska, I. (2022). Voice assistants in hospitality: using artificial intelligence for customer service.
Journal of Hospitality and Tourism Technology, 13(3), 386-403.
• Rajesh, S., Abd Algani, Y. M., Al Ansari, M. S., Balachander, B., Raj, R., Muda, I., ... & Balaji, S. (2022). Detection of
features from the internet of things customer attitudes in the hotel industry using a deep neural network model.
Measurement: Sensors, 22, 100384.
• Nam, K., Dutt, C. S., Chathoth, P., Daghfous, A., & Khan, M. S. (2021). The adoption of artificial intelligence and robotics
in the hotel industry: prospects and challenges. Electronic Markets, 31, 553-574.
• Gupta, S., Modgil, S., Lee, C. K., Cho, M., & Park, Y. (2022). Artificial intelligence enabled robots for stay experience in
the hospitality industry in a smart city. Industrial Management & Data Systems, 122(10), 2331-2350.
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THANK YOU
21BECD791 -Project Phase II First Review Nov 2024 - Batch No 11
