IonIdea - Technical
Product Specialist
About IonIdea
IonIdea is a global IT services company founded in 1991, headquartered in Virginia, USA, with a major presence in Bangalore, India.
The company specializes in software development, cloud solutions, DevOps, AI & ML, and cybersecurity. IonIdea focuses on
delivering innovative technology solutions to global clients, helping businesses optimize performance and enhance digital
transformation. With a strong emphasis on customer success and cutting-edge technology, IonIdea continues to grow as a leader in
IT consulting and services.
Founded Headquarters India Location Industry
1991 Virginia, USA Bangalore (Whitefield) IT Services & Consulting
Technical Product Specialist (JD)
1 Experience 2 Education 3 Location
Fresher BE/BTech (CS, IT, ECE, EEE, AI, DS, Bangalore (WFO, Rotational &
ML) Night Shifts)
4 Salary 5 Key Skills
₹4 LPA (₹3.5 LPA Fixed + Linux, SQL, Cloud, DevOps, Troubleshooting, Debugging
₹50K Retention Bonus after 1 Year)
Job Responsibilities
Troubleshooting
Customer Support
Troubleshooting and
Handling customer queries debugging Dynatrace's
via chat, calls, & web platform
conference
Product
Collaboration Configuration
Collaborating with Conducting product
different teams (Customer installation & configuration
Success, Sales, Support, health checks
etc.)
Possible Technical Interview
Questions
Linux Commands
Basic shell commands (ls, cd, grep, chmod, crontab, tail, ps, top), File
permissions & process management
SQL
Joins, Indexing, Normalization, Stored Procedures, Writing complex queries
Cloud & DevOps
AWS, Azure, or GCP basics, CI/CD concepts, Docker, Kubernetes, Jenkins
Debugging & Troubleshooting
Identifying issues in a code snippet, Analyzing system logs
Technical Questions
🔹 Linux & System Administration:
1. What are some commonly used Linux commands for troubleshooting?
2. How would you check system logs and identify issues in Linux?
3. What is the difference between chmod, chown, and chgrp?
🔹 SQL & Databases:
1. Explain the difference between INNER JOIN and LEFT JOIN in SQL.
2. What is indexing in SQL, and how does it improve database performance?
🔹 Cloud & DevOps:
1. What is Cloud Computing, and how is it different from traditional computing?
2. What is CI/CD, and why is it important in DevOps?
3. What is Docker, and how does it help in software deployment?
🔹 Troubleshooting & Debugging:
1. A customer complains about a slow application. How would you troubleshoot it?
2. How would you analyze system logs to find the root cause of an issue?
Possible HR Questions
Tell me about yourself. Why do you want to join Why should we hire you?
IonIdea?
How do you handle stress Are you comfortable What do you know about
in a fast-paced working in rotational Dynatrace?
environment? shifts?
Where do you see yourself in 5 years?
Group Discussion Topics
General Technology & IT Trends Problem-Solving & Critical Thinking
• AI and Automation Impact on IT Jobs • Handling Critical System Failures
• Cloud Computing vs. On-Premise • Debugging in Cloud Environments
• DevOps: Future of Software Development? • Dealing with Difficult Customers
• Cybersecurity's Role in Digital World • Addressing Missed Deadlines
• Open-Source vs. Proprietary Software • Balancing Speed vs. Accuracy
Tips for Cracking the Interview
Brush up on Fundamentals
Brush up on Linux, SQL, Cloud & DevOps basics
Practice Scenarios
Practice Debugging & Troubleshooting Scenarios
Enhance Skills
Enhance Communication & Problem-Solving Skills
Prepare for Behavioral Questions
Prepare for Behavioral Questions
Be Confident
Be Confident & Ask Relevant Questions
