BHARATI VIDYAPEETH DEEMED UNIVERSITY, PUNE
ABHIJIT KADAM INSTITUTE OF MANAGEMENT
AND SOCIAL SCIENCES, SOLAPUR.
STREAM:- MBA- I
SEMESTER:- I
SUBJECT:- BUSINESS ENVIRONMENT
NAME: a) ANISHA ASHOK GAVEKAR.
b) GAURI RUSHIKESH SURYAWANSHI.
c) KARUNA KASHINATH DEVAR.
d) PAYAL NILESH PALEKAR.
e) VAISHNAVI ANIL SUTAR.
GUIDE:- SURYAWANSHI SIR (HEAD OF DEPARTMENT).
KOTHARI SIR (VICE-PRINCIPAL).
PROF. CHILKA MAA’M. (TEACHER).
ACADEMIC YEAR:- 2024-2025.
CONSUMER RIGHTS
INTRODUCTION
Consumer is the origin of the modern marketing world, consumer is the
orighinator of an organization, the success and failure of any business depends on
consumers.
Consumers are the pillars of economic development in any country as theentire
economy revolves around them.
In today’s sellers market consumer have been cheated and explained through
price rise, artificial scarcity, black marketing, adulteration and misleading
advertising.
Every consumer should have adequate knowledge of product and services
regarding quality, quantity, price, standards, etc. to select right product.
MEANING OF CONSUMER RIGHTS
The word ‘ Consumer’ is derived from Latin ‘Consumere’ which means, to eat or to drink. The
consumer is the one who consumes or uses any commodity or service available from natural
resources or through a market.
A Consumer means any person who buys any goods, hires any service or services for a
consideration which has been paid or promised or partly paid or partly promised or under any
system of deferred payments.
For example: We are all consumers when we use any commodity like foodgrains,
milk etc. or services like bank, railway, post office, hospital,etc.
CONSUMER MOVEMENT IN INDIA
It tooks many years for organisations in India and around the world, to create awareness
amongst people. In India, the consumer movement as a social force originated with the
necessity of protecting and promoting the interests of consumers against unethical and unfair
trade practices. Rampat food shortages, hording, black marketing, adulteration of food and
edible oil gave birth to the consumer movement in an organised form in the 1960s.
Till the 1970s, consumer organisation were largely engaged in writing articles and holding
exhibitions. They formed consumer groups to look in malpractices in ration shops and
overcrowding in the road passenger transport.
More recently, India witnessed an upsurge in the number of consumer groups.
Because of all the efforts, the movement succeeded in bringing pressure on business firms as
well as government to correct business conduct which may be unfair and against the interests
of consumers at large.
A major step taken in 1986 by the Indian government was the enactment of the Consumer
Act Protection Act 1986, popularly known as COPRA.
CONSUMER PROTECTION ACT, 1986
Consumer Protection Act, 1986, popularly known as COPRA, is an Art of the Parliament
of India enacted in 1986 to protect interest of consumer in India. It makes provision for
the establishment of consumer councils and other authorities for the settlement of
consumer’s disputes and for matters connected therewith.
This Act was enacted in 1986 with the objective of providing better protection of
consumer’s interest. Effective safeguards are provided to the consumer, against various
types of exploitations and affair dealings, relying mainly on compensatory rather than a
disciplinary or preventive approach under the Act.
It applies to all goods and services unless specifically exempted, which covers the private,
public and co-operative sectors. It also provides speedy and inexpensive. The rights under
the Act flow from the rights enshrined in Arcticles 14 to 19 of the Constitution of India.
The Right to Information Act (RTI), which has opened up governance presenses of our
country to the common public, who has far-reaching implications for consumer
protection.
The Consumer Protection Act, 1986 is the most important legislation enacted to
provide to provide for effective safeguards to consumers against various types of
exploitations and unfair dealings, relying on mainly compensatory rather than a
puritive or preventive approach.
The Act has set up a three-tier qaasi-judicial consumer disputes redressal machinery
at the National, State and District levels, for expeditions and inexpensive settlement of
consumer disputes.
IMPORTANT DAYS
NATIONAL CONSUMERS DAY- National Consumers Rights Day was observed across India on 24 December
2013. The day is being observed on 24 December, since the consumer Protection Act, 1986 was enacted on this day
in 1986.
World Consumer’s Rights Day: Every year 15th March is observed as “ World Consumer Rights Day. It
commemorates a historic declaration (1962) by former US President John. F. Kennedy of four basic consumer
rights.
World Consumer Rights Day is an annual occasion for celebration and solidarity within the international
consumer movement. Participants observe the day by promotingthe basic of all the consumers demanding that
those rights are respected and protected, and protesting about the market abuses and social injustices which
undermine them.
RIGHTS OF CONSUMER:
RIGHT TO
SAFETY
RIGHT TO RIGHT TO
HEALTHY INFORMATION
ENVIRONMENT
RIGHTS OF
RIGHT TO RIGHT TO
CONSUMER CHOOSE
REDRESS
RIGHT TO RIGHT TO BE
REPRESENT HEARD
RIGHT TO
CONSUMER
EDUCATION
ELABORATION OF RIGHTS TO CONSUMER
Right to Safety:-
This right protects consumers against products, production processes and services which are hazardous to health or life.
It includes concern for consumer’s long-term interests as well as their immediate requirements.
According to this right, consumer must get full safety and protection to his life and health. This safety should be in relation to be
medicines,electrical appliances, food, etc.
Right to Information:-
According to this right, consumer should be provided with adequate information about all aspects of goods and services like price, name of
manufacturer, contents used, batch number if any, date of manufacture and expiry date, user manual and safety instruction, etc. It is
applicable to food products, medicines, spare parts or any other consumer products and services.
Right to choose:-
According to this right, consumer should be given full freedomto select an article as per his requirement, liking and purchasing capacity.
The right to choose is related to the concept of the free market economy.
As per this right, the seller cannot compel consumer to buy particular product and hence monopoly is prevented.
Right to be heard:-
Every business organization should listen and solve the complaints of consumers.
According to this right, consumers have opportunity to voice their complaint to the consumer forum.
Consumers also give suggestions to manufacturer or trader on certain matters such as quality, quantity, price packaging, etc. Now a days,
consumers can file online complaints through portal and mobile applications.
Right to consumer education:-
Every consumer has the right to know about consumer rights and solutions to their problems.
This right creates consumer awareness. An aware consumer can make rational choice of goods and services and protect his his
rights and interests from the exploitation of unscrupulous businessmen. Thus, consumer education becomes a priority concern.
Right to represent:-
The act provides an opportunity to individuals and consumer groups to represent consumer’s interest before consumer forum.
The act allows the consumer to be represent by a person who is not a professional advocate.
This provision is in recognition of consumer’s right to represent.
Right to Redress:-
Along with the right to represent, right of redressal is also given. Only filing of complaint is not enough to give justice to
consumers, so this right implies fair settlement of claims.
According to consumer protection Act, three tier quasi judicial consumer dispute redressal machinery is established for settlement
of claims such as District Commission at District level, State Commission at state level and National Commission at national level.
Consumer are protected from business malpractices.
Right to healthy environmemt:-
All consumers have a right to healthly and clean environment.
According to this consumer can demand actions against the pollution causing business organizations. All consumers have the right
to healthly and clean environment in present and future.
THANK YOU !!!!
