Behavioral Base SSK for
Supervisors & Middle Management
Rev 00, 4.1.2018
Purpose of the Session
The purpose of this session is to develop
the IIF skills of front-line Supervision &
Middle Management personnel to lead and
direct Incident & Injury-Free work
Objectives of the Session
Introduce – Practise – Implement
the 3 Supervisor IIF Skills
• Assigning work in a way that it will be
performed without incident or injury
• Recognizing and thanking people for
Incident & Injury-Free work / safe practices
• Positively correcting unsafe work / at risk
behaviors
Administration
• This session will end at _____
• Breaks
• Turn off cell phones
• All conversations are ‘confidential’ (please
share about IIF but not ‘who said what’ at this
session)
• One conversation at a time
• Be in the room (mentally as well as physically)
Ways to Participate
Prisoner
Tourist
Partner (creating with us)
Introductions
• Name
• Where you work; in what team, for how long
• Your background and experience
• Something about you that you are proud of
• Something about family / friends
• The people who know me best, know me for
_______
Relationship as the Foundation of
Accomplishment
ACCOMPLISHMENT
RELATIONSHIP
The bigger and stronger our relationships, the more we can achieve together
Management’s Commitment to You
• If you stop a job for a safety reason – we will back you
up
• If you have a safety concern – we will listen and address
it promptly (Remember: you have the support of your
IIF Leadership Team)
• If there is an injury – we will provide support to the
people that are impacted, fully investigate, share our
learning and treat everyone involved fairly
• We will support the supervisors and crews in taking time
to work safely
What Management Expects of You
• Take responsibility for Safety, identify the hazard, own
it, fix it and report.
• Make pre-task plans and effective tool-box talks the
most important part of your day. Make sure your people
are physically and mentally prepared to work safely
• Look for people working safely and show your
appreciation
• When you have to talk to someone who is working at
risk, speak from care and concern instead of right vs
wrong
What Incident & Injury-Free is Not
• It is NOT a target; it is a journey
• It is NOT a guarantee or a formula
• It is NOT the elimination of all risks
• Its not about ZERO
What is Incident & Injury-Free?
• It is about caring for one another and
demonstrating that care on a daily basis
• It is about all workers going home safely
every day – that means everybody safe,
every day
• It is about refusing to accept any level of
injury
What is Incident & Injury-Free?
• It is about taking responsibility for your
own safety and the safety of those who
work with you in your crews, and around
your area
• It is about questions like: “What is the
most dangerous thing that can happen on
this job and how can I stop it from
happening?”
What is Incident & Injury-Free?
• It is choosing to follow the safety rules
and procedures (versus having to follow
them)
• It is speaking up and expressing your
concern when you see something unsafe
My Relationship to Risk
Scared stiff
High
Perception of danger
Skilled and
aware of risk
Low appreciation of
Skills and Experience danger
Low
Time
Permit
PPE
?
Assigning IIF Work – Skill 1
• Explain -
• The job to be performed, not how to do it
• Ask / Listen -
• Do you understand what needs to be done?
• Have you ever done this job before?
• How was it when you did the job before?
• How are you going to do the job?
• What are the dangers in doing the job?
• How are you going to do the work safely?
• Tell Them -
• What you heard
• You will be back to ask if anything is missing from the plan
• To stop, adjust the plan or come and get me if something
changes that makes it unsafe
Justice in Feedback
Unsafe
Safe
How employees work
Correction
of Unsafe
Recognition
of Safe
What we tell employees
Recognising and Thanking- Skill 2
• Look … for what people are doing to keep
themselves and their co-workers safe
(beyond rules and procedures)
• Tell … them what you see and why it is
important (be specific)
• Thank … them for helping to make this job
Incident & Injury-Free
Positively Correcting Unsafe Work – Skill 3
• Tell … them specifically your concern for
their safety
• Ask … them if they see this concern – and
what they would do differently
• Ask … them to summarize the
conversation and make a promise
Tips for Positively Intervention
• Make this a private conversation, person to
person
• Speak to the person by name
• Do it in a quiet place, free of distractions
• Do not blame; share your concern for their
health and safety
• Ask questions and listen
Exercise
• Discuss in groups what you have learned
from taking part in this workshop
• What, if anything, will you be doing
differently?
• Complete your own action plans and
agree on how you will support each other
in carrying them out
Thanks
