Chapter 2

By: GROUP 4
 public area maintenance
PUBLIC AREAS refer to all parts of a building, hotel, resort or any lodging
establishment which are for public use. These include corridors, hallways,
grounds, reception areas, public comfort rooms, offices and function areas
where social events like parties and seminars are held.
Among hotels and resorts, the cleaning and maintenance of public areas is
assigned to a sub section of the Housekeeping Department, headed by a
Public Area Maintenance Supervisor, sometimes known as Head Houseman.
His crew consists of cleaners, known as "houseman" or "janitors", gardeners,
and pest control technicians (if this is done in house.)
Among small establishments, the houseman or the housekeeper assigned to
public areas does multiple tasks like janitorial work, facilities maintenance,
gardening and pest control.
PAMINTUAN
a. head houseman or public area
Basic Function: To direct and control all activities concerning
supervisor
public area maintenance and to ensure conformity to prescribed
housekeeping standards and policies.

Duties and Responsibilities:

1. Maintains quality housekeeping in all public areas paying

special attention to
cleanliness, orderliness and safety in all covered areas
2. Conducts regular inspection of the different public areas;
checks the quality of cleaning and maintenance and ensures
that all areas are free of safety hazards.
3. Checks order in all areas and makes sure that fixtures and
furniture are installed in the right order and location.
4. Monitors and supervises the proper use, storage and
maintenance of cleaning equipment as well as housekeeping
tools and supplies.
5. Checks equipment regularly for their condition. Have them
cleaned regularly and repaired when out of order.
6. Checks and maintains par stock requirements. Makes
requisition to replenish supplies.
7. Initiates and supervises weekly inventory of cleaning supplies
and other housekeeping items allocated to his unit, reports losses
and damages and takes corrective action against reckless use of
equipment.
8. Reports to management all unusual incidents and accidents in
the public areas, paying attention to safety hazards and items
needing corrective action.
9. Trains, coaches and supervises housekeeping staff in the
performance of their duties;
10. Evaluates the performance of subordinates and conducts
appraisal Interview.
11. Performs other related duties as maybe assigned by superior.
 b. houseman
Basic Function: To attend to the upkeep and maintenance of
cleanliness and orderliness in public areas assigned to him.

Duties and Responsibilities:

1. Secures cleaning supplies, materials and equipment and

looks after their proper use, storage and maintenance.
2. Checks the location, condition and arrangement of fixtures
in his area of responsibility; sees to it that they are clean and
properly installed.
3. Cleans and sanitizes public comfort rooms under his area in
accordance with standard cleaning procedures.
4. Replenishes guest supplies in public comfort rooms, including
paper towels, toilet tissues, soap, etc.
5. Cleans and sanitizes all areas assigned to him following standard
cleaning procedures;
6. Performs other job as follows:
•vacuums/shampoos carpets and upholstered furniture;
•sweeps/scrubs / polishes floors and walls;
•polishes/dusts off all fixtures; •cleans ceilings, exhaust and glass
panels;
•collects and disposes garbage and litters; •changes / cleans
ashtrays; and
7. Reports all noted damages and out-of-order facilities in his
area
of responsibility, takes note of defective cleaning equipment,
busted bulbs, torn carpets, cracks on walls, defective sinks and
toilet bowls, clogged floor drain, ceiling leaks, defective locks,
etc.
8. Conducts fumigation in the absence of a pest control
technician.
9. Reports guest complaints to his supervisor as well as
suspicious objects or persons.
10. Turns-over to superior all lost-and-found articles.
11. Prepares daily accomplishment report and submits them to
 c. powder girl
Basic Function: Responsible for the cleaning, care and
maintenance of ladies comfort rooms and locker rooms.

Duties and Responsibilities:

1. Maintains a par stock of cleaning supplies and makes

requisition to replenish stocks.
2. Regularly cleans ladies comfort rooms and locker rooms
following standard cleaning procedures.
•disinfects toilet bowls
•scrubs, cleans, wipes dry floor and wall tiles
•polishes chrome and metal fixtures like faucets
•fumigates the area as needed and
•disposes garbage, washes and dries garbage bins 3. Replenishes
toilet amenities like toilet paper, soap, paper towels, etc.
4. Checks the condition of fixtures and toilet facilities, checks for
leaking faucets, defective tiles, etc. and reports any defect to her
Supervisor.
5. Retouches the cleaning of comfort rooms from time to time.
6. Regularly checks trash and empties garbage bins from time to
time.
7. Assists in other cleaning or housekeeping job when not loaded.
 d. gardener and grounds
Basic Function: Responsible for maintaining the grounds
maintenance
including plants and landscape. crew
Duties and Responsibilities:

1. Performs daily sweeping and cleaning of grounds following

standard cleaning
procedures.
2. Maintains supplies for plants and grounds maintenance and
makes requisition to replenish stocks.
3. Looks after the care of plants, prunes leaves, applies
fertilizer, weeds out dried leaves, does other related
gardening jobs.
4. Maintains the landscape and insures that everything is
in order.
5. Performs cultivation of plants through planting and
other techniques; scouts for new ornamental plants.
6. Performs side duties like maintenance of cleanliness of
the pool area, fountains, façade, gardens, motor pool and
other related areas.
 e. pest control
Basic Function: To attend to the prevention and control of pests
through preventive andtechnician
corrective measures.

Duties and Responsibilities:

1. Checks areas where pests and insects proliferate and

performs the necessary fumigation.
2. Looks for patches or holes and other entry points of insects
and takes corrective action.
3. Maintains stocks for pest control and looks after
their safekeeping and reasonable use.
4. Checks for possible sources of the proliferation of
pests and insects, makes report and
recommendations to remedy the situation.
5. Performs fumigation in accordance with
prescribed procedures.
 cleaning equipment and
supplies
Good housekeeping in public areas, be it a hotel or building
requires very thorough cleaning. With a clean and sanitized
environment, house guests and occupants are protected
from possible diseases.

For a thorough cleaning, the establishment must be

equipped with appropriate cleaning and sanitizing
equipment, tools and supplies as follows:
 A. Floor Cleaning
Cleaning Equipment and Usage Maintenace
Equipment
VACUUM CLEANER
It is used to eliminate loose soil and dust
particles from carpet surfaces, upholstered
furniture and even hard surfaces.
Dust bags must be emptied daily.
After using, roll back the wire neatly
on the back of the vacuum cleaner.
Place it on one end of the trolley.
 FLOOR POLISHER
To be used in scrubbing, stripping and polishing
hardfloor surfaces and also vinyl, wood parquet, etc.
Use the appropriate pad for scrubbing, stripping
and polishing. Give the wax on the floor enough
time to dry before polishing.

CARPET SWEEPER
This is used to pick-up dirt and particles from
the carpet.
Press the handle and push towards the dirt to
vacuum-sweep the carpet.
 HYDRO-VACUUM CLEANER
This is called an "all purpose vacuum" as it is
used for both dry and wet surfaces and also for
absorbing water in flooded or wet surface.

CARPET EXTRACTOR
This extractor is used when the carpet is heavily
soiled. It penetrates into the inner surfaces of the
carpet and removes embedded soil or dirt.
Simply twist handgrips and move the machine
gently from one corner to the other.
 CARPET DRYER
To be used for drying
carpet after extraction.
It expedites drying by
about 50%.

PAMINTUAN
 B. Floor Cleaning Tools
FLOOR MOP
For mopping, floor stripping and waxing.

MOP WRINGER
Used to wring and flush out excess water in
the mop during damp mopping.

PAYAD
 FLOOR/WINDOW SQUEEGEE
This is needed to remove excessive water from
the surface and corners. It also speeds up the
drying process.
Make sure that rubber strips are supple. Have it
replaced the moment it turns hard and brittle.

SOFT BROOM AND STICK BROOM

Soft broom is for fine and flat surfaces like
vinyl and wood. Stick broom is ideal for
rough surfaces like grounds.
 DUST MOP
To be used to dust mop the floor during
follow-up cleaning.

CAUTION SIGN
Warning sign to alert people that the floor
is wet and slippery and they should not
step on it. It is a tool for the prevention
of slips and injuries.
 C. Other Cleaning Tools And
ROOMBOY'S CART
Materials
Carrier of amenities and cleaning
supplies during room make up.

CADDY BOX
Container for cleaning chemicals
and tools.
 SCOURING PADS
Green: For scrubbing purposes only.

White: For cleaning painted surfaces, glass

mirrors, and porcelain.

Should not be used for painted surfaces, mirrors

and glass panels, nor with scouring powder.
Always make sure the pads are wet before using them.
Wash and rinse after each use. Also rinse at the end
of each day to insure that there is no soap left on the pads.
 DUSTING CLOTHS
This is used for dusting wooden furniture.
Make sure the cloths are clean; otherwise
the dusty cloth will merely rub the dust unto
the surface being dusted.

CLEANING TOWELS
It is used for drying bathroom walls and floor tiles
after they are cleaned.
Make sure the cloths are dry.
If the walls and tiles are not wiped dry,
water marks will develop.
 POLISHING CLOTHS
This cloth is used for polishing metal surfaces
like bathroom fixtures.
Use cloths that are made of fiber to be able
to absorb the water left behind during the
cleaning process.

HAND BRUSHES
This brush is meant for brushing away dusts from
rough surfaces such as rattan, Wickerwork, etc.
Make sure that the brush is not left immersed on
the cleaning water for a long time.
 DUSTERS
For dusting furniture and fixtures.
Use dusters for dusting furniture and fixtures.

TOILET BOWL BRUSH

It is used for cleaning toilet bowls.
Toilet brush should be kept after use in the storeroom
either in a holder or in a plastic bag hanging on one end
of the trolley. Never leave the brush with other cleaning
equipment elsewhere as they contain a lot of dirt and
bacteria that can contaminate other cleaning materials.
 CEILING BROOMS
Use this broom to remove cobwebs
in the ceiling.
Clean the bristle of the broom after
use and at the end of each shift.

GROUTING BRUSH
For cleaning in between surfaces of tiles.
Brush the cleavages in between tiles using
this tool, then sweep away the dust.
 OILERS
To be applied in hinges of doors so as to prevent
squeaking sounds from the door.
Use sparingly. Once there is no squeaky sound,
wipe excessive soil away as it can spill on floor
or carpet and cause stain.

TONGS
To be used for picking up dirt and cigarette butts
found on ashtrays.
This is used to protect the hands from getting
into direct contact with the dirt that maybe a source
of bacterial contamination and disease.
 SPONGES
To be used for cleaning fine surfaces.
Wash and rinse after use; give special rinse
at the end of the day to make sure that there
is no soap left in the pads.

PUTTY KNIFE/SCRAPPERS
For scraping embedded dirt and candles
that stick to floors.
 PORTABLE STAIRS
To prevent an accident, try to reach high areas
to be cleaned using this stair.
Then fold and return to its storage after use.

INSECT SPRAYER
Used for fumigation so as to eliminate
pests and mosquitoes.
Spray the area while windows and doors are close.
Leave it closed for at least 15 minutes then open to
allow vapors and bad smell to evaporate.
Cover your nose so as not to inhale the chemical.
 HAND GLOVES
Protection of cleaners against contamination
during the cleaning process.

GOGGLES
Serves as eye protection when handling
dangerous chemicals while cleaning.
 TRASH RECEPTACLES WITH PLASTIC LINERS
The receptacle is for the disposal of trash.
The plastic liner helps to capture soil
moisture, as well as germs and fungi
that would have embedded into the
lining of the trash can. If these are
not eliminated, they can cause foul
smell, aside from harboring more bacteria.
 D. Cleaning Chemicals
Floor Cleaning Chemicals
STRIPPING CHEMICAL
For stripping or removing embedded dirt or wax

SEALING CHEMICAL
To seal floors, cover holes and to prepare the floor for floor
finish.

EMULSION WAX
This is a buffable wax used for resilient floors like vinyl,
linoleum, and rubber tile. It can also be used for concrete
SOLVENT WAX
This is a kerosene-based wax that is used for wooden floors.

PASTE WAX
To be used for polishing stone floors, wood and resilient floors.

CARPET SHAMPOO
For shampooing carpet.

CARPET STAIN REMOVER

Used to remove stains or spots on carpets. See procedures for
spot removal.
BUFFING SOLUTION
For buffing so that the gloss of the floor will be maintained.

EXTRACTING SOLUTION
Used along with the extractor when extracting carpets.

DEGREASER
Use this chemical to remove grease, oil, dirt carbon, ink,
mildews, soils and waxes on floors.
Chemicals for Cleaning Furniture, Fixtures, Other Areas

WOOD POLISH
To polish wood surface, leather and imitation-leather surfaces.
Spray it sparingly and evenly on the surface.
DISINFECTANTS LIKE LYSOL, USED WITH A SPRAYER.
They are used to disinfect toilet bowls, urinals, sink and other
areas that are most vulnerable to bacterial contamination.
Dilution will depend on the degree of disinfection. The average
is one cup of Lysol to 1 gallon of water.
Pure Lysol maybe applied to urinals and toilet bowls since
these areas already contain water. Use brush to clean and
disinfect bowls and urinals then rinse afterwards. For other
surfaces, apply with a cloth or mop, wipe the surface, then
rinse and dry.
When using Lysol in atomizer can, apply the chemical directly
to the surface, wipe with damp cloth or wet brush, then rinse
METAL POLISH
To be used for polishing brush copper and metal surfaces.
Apply small amount on a cleaning towel and rub metal
surfaces until the tarnish will disappear. Rinse immediately and
remove left-over polish with hot water.

AIR FRESHENER
To be sprayed in the room in order to remove foul odor in
guestrooms, comfort rooms or any area with foul odor. Use
sparingly.
MURIATIC ACID
This strong chemical shall be used only for removing
cement or plastic remains from floors. It is not advisable in
cleaning toilet bowls since it is very strong and it can
damage the tiles.
Never mix with any other chemical.

LACQUER OR PAINT THINNER

Use this chemical to remove lacquer or paint from hard
surfaces.
general rules in the use of cleaning
1. Check electrical appliances and equipment before use.
equipments
Check if there are frayed wires, loose plugs and connections.
Never use any appliance that is defective.
2. Handle equipment with care and never bump them on hard
surfaces
3. Clean and store equipment in their custodial room
immediately after use.
4. Empty dust bags of vacuum cleaners before they overload
and after use.
5. Follow manufacturer's operating instruction.
6. Schedule a regular check-up of equipment to prevent
serious breakdown.
7. To avoid electric shock or short circuit, do not expose
equipment to rain or water. Store them indoors to protect
them from getting wet. Electrical equipment should never
be used in wet surface.

PAYAD
 cleaning standards
Tasks Standards (Expected Results)

1. Ceiling cleaning. • Ceiling is free of cobwebs and dirt.

• Ceiling fan and fluorescent are
thoroughly dusted.
• Spots if any are removed.

2. Sweeping. •All swept floors do not have dust streaks nor

does show mark where dirt was picked up.
•No dirt left on corners, behind doors, under
carpets or furniture SIMBRAN
 3. Vacuuming. • All carpeted areas/upholsteries are
vacuumed regularly, kept clean, free of dust.
• All spots are removed upon discovery.

4. Floor Stripping • Stripping and removal of old floor finish is

done whenever necessary to avoid yellowing and build-up
in corners, baseboards or under furniture

5. Mopping. • Water is used sparingly. Cleaning

solutions are rinsed quickly and the floor is dried at once.
 6. Floor Finishing. •Floor finishes are not allowed to build
up in corners, baseboards or underneath furniture.

7. Dusting. • All surfaces are dust free.

• All corners are vacuumed.

8. Window Cleaning. • Window glasses do not have

smudges nor watermarks.
• Window frames and channels are
dust free.
 9. Cleaning glass Panels, Mirrors. • It is thoroughly
cleaned, no visible streaks, scratches or spots.

10. Cleaning of Ashtrays. • Ashtrays are emptied of

soil and cigarette butts, washed and wiped-dry.

11. Waste disposal Garbage containers. • Trash, garbage

and dirt are disposed immediately.
• Containers are cleaned as
often as necessary.
• Containers are underlined with
plastic
 12. Dusting/cleaning of furniture and fixtures.
•It is thoroughly dusted; surfaces are free of dirt and
spots.
• Appliances are arranged in their appropriate
location.
• Upholstered chairs are shampooed or
vacuumed.
• Furniture has no damage or defect.
 13. Comfort room and restrooms.
•The floor is mopped, sanitized and dried.
•There is no sign of marks or streaks on walls, fixtures, doors, door
handles and other surfaces.
•All metal fixtures and hard wares are cleaned and polished with
metal polish
•Bathroom mirror is well polished and wiped dry. There are no marks
or spots.
•The sinks are clean and sanitized with sanitizing chemical and they
are
free of foul odor.
•Bathroom supplies are replenished and installed according to
standard arrangement.
•Shower curtains are properly brushed and wiped- dry.
 14. Grounds Maintenance.
• All walkways, parking spaces, planted areas are clean, free of
littered objects.
•Cemented/concrete pavements are free from spots. They are
scrubbed regularly and are dust free.
•Plants are watered regularly, pruned and trimmed periodically
and as necessary
•Soil is regularly cultivated, fertilized periodically and planted
to prevent eroding.
• Plant pests are eradicated. Fumigation is conducted on
regular schedule or upon detection of the presence of
pests.
• Pool flooring cleaned, scrubbed as scheduled and
whenever necessary to prevent the growth of algae.
•Plants (in boxes) are maintained and replaced as
needed.
• No safety hazard seen in the area

SIMBRAN
 Floor Care, Cleaning and
-Proper cleaning and maintenance of floors keeps them in
Maintenance
good condition. Many floors wear easily because of improper
cleaning. They also easily lose their gloss and beauty.
Frequent repair or replacement may also be resorted to,
resulting to bigger expense for the establishment.

-It is important to maintain not only the cleanliness but also

the condition of floors, making sure they are not broken, torn
or damaged so as not to cause accidents. Cracks, splinter and
other problems should be repaired as soon as possible. Loose
or defective floor tiles should be replaced.
PINTOR
 types of floors
1. HARD FLOORS TO INCLUDE: DAILY MAINTENANCE
•Marble comes mainly from quarries in Rizal, • Sweeping -
daily
Bulacan, Mindoro and Romblon. It comes in • Vacuuming -
daily
wide varieties of color, sheen and patterns
formed by veins or clouds.
• Damp mopping

- as needed

•Mixes come in granolithic, terrazzo, ceramic, and • Plain

•Terrazo and Granolithic have basically the same •
Stripping and
composition as mixes; made out of marble chips finishing -
periodically
and white cement, compressed and thick slab • Brushing
with a
ground that is polished to a very smooth finish. push brush
• Wet
mopping
•Ceramic Tile is baked clay which comes unglazed or with
high glaze.
•Terra Cotta is hard baked clay tile in reddish or red-yellow
colors.
•Pebble washout is a mixture of river stones and cement.
The color depends on the color of the stones used in the
mixture
and the cement.

2. RESILIENT FLOORS

• Linoleum is a mixture of solidified linseed oil,

gums, and pigments, cord dust, laid on burlap,
canvas or felt backing. It comes in attractive
patterns geometric, floral, and abstract. • Sweeping-
daily
• Damp
 •Spray buffing/

• Vinyl is made of plastic (polyvinyl chloride polishing - as

needed
compounds) and comes in cheer vinyl, rot • Vacuuming
of
vinyl, asbestos tile and homogenous vinyl tile. corners -
daily
• Asphalt tile is a mixture of asbestos fibers,
resin and asphalt. Its colors extend through
the tile. It is a hard floor, inexpensive yet
attractive. Since it resists the chemical
reaction of alkaline moisture, it can be
• Rubber tile is made of rubber, resins, fillers,
pigments and curing agents which are mixed,
formed into sheets and cured through a
heated process. Originally, natural rubbers are
used in making the tile. Today synthetic rubber
is used.

Although lighter and quieter underfoot than the other types of

floors, resilient floors easily warp unless given proper care and
protection
3. WOOD PARQUET FLOORS. •Sanding- initial application
• Sweeping-daily
• Spray buffing/Polishing - as
needed
• Vacuuming of corners daily
• Dust mopping

4. CARPETED FLOORS. • Vacuuming-daily

• Shampooing when heavily
soiled
• Extraction - when the soil has
penetrated the inner layers
such that
 Floor Cleaning Process
1 STRIPPING 2 SEALING 3 FINISHING 4 MAINTAINING

A. STRIPPING FLOORS
•Stripping is the elimination of embedded dirt, oil and old
layers of floor finish and sealer. The process completely cleans
and prepares floors for the application of new coats, floor
sealer or floor finish (wax). Floor stripping products are used
for this purpose.
Supplies and Equipment Needed:
-Mop -Hand Gloves -Polisher
-Mop Wringer -Floor Stripper or -Wax Remover

STEPS PROCEDURES
1. First, clear the area of dirt and
spots so that the dirt/soil will not •Sweep or vacuum the
floor
be absorbed by the stripping thoroughly.
solution. •Remove sticky
deposits or
material with a putty
2. Place a caution sign to prevent
slips on the floor. •Place the sign in the working area
"Wet
floor, watch your steps"
3. Prepare the stripping solution
•The dilution will depend on the degree •Mix 1 gallon of floor
stripper to 4
of soil. Heavy soil needs higher dilution. gallons of water in a bucket,
for
every floor area of 250 of
square
meters.Dilution sometimes
varies
for different types of stripper.
4. Soften the old film to make stripping. •Spread the solution on
the floor easier to accomplish. with a mop and
let it be absorbed
for 10-12 minutes.
5. Scrub the area thoroughly from the •Use a floor machine with
an farthest to the nearest. abrasive pad or brush,
depending
on the type of floor.
6. Pick up the softened and suspended • Use a mop or use a wet-
dry
film, dirt and soil. vacuum
7. Rinse the floor thoroughly. •Remove all cleaning
solution,
using a clean mop. Use a
8. Let the floor dry completely. •Once dried, the floor is
now
ready for the application of
wax
or floor finish

9. Recoat when necessary.

STRIPPING TIPS:
1. In case of particularly stubborn residues (example: in the commercial
sector) use undiluted if required.
2. Do not allow stripper to dry out on the floor. For this reason, work in
sections.
3. Before stripping floor coverings (e.g., rubber flooring), check for color
and material fastness at an inconspicuous spot. If necessary, dilute
Stripper even more and apply several times using a short standing time.
4. Wear rubber gloves during use and ensure that the rooms to be
treated are well ventilated. Do not spray sensitive surfaces (e.g., wood,
metal, varnished surfaces) with the cleaning or stripping solution.
5. Store stripping solution in a cool, dry place in, closed, original
container Keep it locked and out of the reach of children
B. SEALING FLOORS
•Sealing follows stripping. A floor sealer-chemical is applied
on the floor to protect the surfaces and to act as a bond
between the floor sealer and the finish (wax). Sealing helps
to smoothen rough surfaces and scratches. It also protects
the floor of other types of floor abuse thereby enhancing its
appearance.

Supplies and Equipment Needed:

-Wet Mop -plastic liner -Sealer solution
 STEPS PROCEDURES

Place the caution sign in a visible

1. Prepare the floor location.
area
Put supplies and equipment in the floor
area to be sealed.
Put plastic bag (liner) into the empty
bucket that is to be used for the sealer
solution, then pour sealer into the lined
bucket.
Using the plastic bag liner keeps the
bucket clean and keeps the sealer from
becoming contaminated with any
residue that might be in the bucket.
2. Dip the damp mop head Wring out gently such that the mop head is,
into the bucket with a sealer wet but does not drip.

3. Trace/outline the entire Start in one of the baseboards in the farthest

area to be sealed corner of the room.
If the entire area cannot be out-lined before the
sealer dries, apply the sealer to the floor along
the baseboards covering as much of the
traces/outline as possible.

4. Apply the sealer to the Work by sections, do a side to side motion,

floor area. starting from the farthes corner and moving
backward toward the door. Overlap the strokes. A
void having puddies of sealer on the floor

5. Allow the floor to dry if recoating is needed, follow the same

completely before applying steps above stated.
wax.
C. FINISHING FLOOR
•To finish a floor means completing the process of floor
cleaning through wax application only after it has been
stripped of old sealers and wax and after it has been sealed
with a sealing solution."

A floor polisher is used to polish the floor.

Supplies and Equipment Needed:

-Mop and mop wringer -Paste/liquid gas
-Floor polisher -Finishing solution
STEPS PROCEDURES

1. Prepare the floor for Dip the dean mop into the bucket
containing the finishing solution.
mopping
For non-buffable finishes (not fit
for spray buffing), dip the mop in
the bucket of finishing chemical
then damp-mop the floor very
lightly. Mop should be full but not
dripping.

For floors fit for buff-able finish,

mop should be wringing almost
dry to make a thin coat.
 Wring it as tightly as possible through the mop
2. Apply wringer/squeezer.
the floor
Partition the area to be mopped such that mopping can be
finish. done part by part.

Start the application in a corner of the room opposite the

door or work towards the door.

Coat the edges of an area small enough to be covered easily

before the finish begins to dry.

Re-wet the mop with a floor finish to make sure the finishing
chemical is applied evenly.

Continue to apply the finish, covering each area before the

adjoining area is dry. To make a smooth even application,
make sure all pores are properly filled to lasting protection.
3. Allow time for The allowance for drying is at least
the floor finish one- hour
to dry.

4. Apply another Apply the succeeding coat of finish only

coat when after the first coat is thoroughly dry.
necessary
To avoid contaminating the remaining
contents, never return leftover finish to
the product container.

PINTOR
MAINTAINING FLOORS
•After the floor is stripped, sealed and finished with the given
procedures, it has to be regularly maintained with proper
cleaning and other maintenance tasks so that its gloss,
quality and condition will be sustained and it will neither
suffer from premature wear and tear.

•Floor maintenance maybe accomplished by regular

cleaning, sweeping, mopping, polishing and buffing. The type
of cleaning and maintenance depends on the type of floor.

REYES
Daily Routine:

1. Sweep the floor with a broom to remove loose dirt and

litter
2. Dust mop with a treated cloth.
3. Spray -buff regularly with buffing chemicals. Spray 2-3
squirts on the floor, then buff immediately to restore the
shine.
4. Sweep the floor with a broom or collect dust using a
vacuum cleaner.
5. Damp-mop the floor regularly with a cleaning agent
 types of floor cleaning and
Type of Floor Equipment and Supplies
Cleaning maintenance
1. Soft broom for fine surfaces like
Sweeping removing cemented floors, vinyl. Stick broom for
dirt and trash from hard surfaces like grounds, Carpet
floors using sweepers sweeper for carpets
and dust pan.
2. Vacuuming Ordinary vacuum cleaner or Hydro-
elimination of vacuum (wet and dry vacuum) for wet
embedded dirt on and dry surfaces)
floors using a vacuum
cleaner.
3. Dust mopping- Dusting Dust mop
away dirt on floors using mops.

4. Damp mopping mopping the Floor mop

floor with lightly wet mop to
clear the floor of dirt and soil. Mop Wringer for squeezing excess
This is the fastest and best way water and to prevent dripping
to make a follow up cleaning.

5. Spray buffing - spraying the Sprayer

floor with a buff finish to clean Buffing solution
and restore its gloss and prolong Nylon pads
its beautiful appearance Floor polisher
6. Shampooing - removal of embedded Push brush
dirt and stains using carpet shampoo either Carpet shampoo
manually or by the use of a machine. This Pail of water
process applies to carpets. Shampooing machine

7. Extraction is the process of extracting Carpet extractor

deeply embedded dirt and soil in carpets
especially those in inner layers that can not
be removed by shampooing.

8. Carpet Drying drying of the carpet Carpet dryer

after it has undergone shampooing.

REYES
 A. floor polishing
Cleaning Equipment and materials needed
procedures
-Floor polisher
-Polishing or scrubbing pad
-Polishing Pad
-Steel Wool
-Wax
-Mop
-Soft Broom and Dustpan
-Hand Gloves
-Caution Sign
ROQUE
 STEPS PROCEDURES

1. Install a caution sign to The sign must be labeled:

prevent slips and accidents "Caution, Wet Floor".Place it in
arising from wet and slippery such a way that it can be easily
floors. seen.
2. Dip or dry-clean the floor to Roll steel wool on the polishing
remove scratches and dirt that pad. Insert or attach it to the
have penetrated the floors. brush.

3. Damp Mop when the floor is Start from the corner to make
a little bit wet so that dirt, dust sure that no portion is missed
and loose soil can be easily out.
absorbed.
4. Apply wax to the floor. Let Pour wax directly to the mop
it dry before polishing to get and start applying evenly to
better results. the floor. Allow the wax to dry
for about 10-15 minutes.

5. Polish the area evenly to Preferably use a polishing pad.

make it more shiny and If the wax on the floor surface
presentable. is very thick, the floor should
be wet- scrubbed.

6. Sweep the area to pick up Use the soft broom and

the remaining dirt and dust dustpan moving from one
that has loosened on the corner to the other
floor surface.
 Carpet Shampooing and Spot
Equipment and Supplies Needed
• Vacuum Cleaner Removal
• Pail and dustpan
• Shampooing Machine
• Stain Remover Solution
• Push Brush or Hand Brush ( if manual)
• Rags, broom
• Caution Sign
 STEPS PROCEDURES

1. Prepare all the above Get the supplies from the stockroom.
materials.

Use a stick broom and a dustpan. Clear

the area of foreign and pointed objects
2. Sweep the area to be like pins, that can damage the vacuum
cleaned. cleaner.

3. Vacuum the carpet Using a vacuum cleaner, start from one

before shampooing to corner to the rest, moving towards edges
remove soiled particles and corners.
that have penetrated the
carpet.
4. If there is a stain, apply the Shake the can very well.
stain remover solution on the Apply the solution directly unto the stained
stained area. areas using a hand brush.
Stain should be removed Do not spread the stains. Wash the spot
before the carpet undergoes from the outside to the center to avoid
shampooing. spreading the stain.

First dilute the shampoo using 1-gallon

solution for every 8 gallons of water for
5. Shampoo the carpet. heavily soiled areas like function rooms. For
less soiled areas, use a ratio of 1: 15.
After diluting, apply shampoo using machine
or manual method. Follow manufacturer's
directions.
Do not over-wet or use excessive water.
Always start at the far end corner of the
surface.
6. Vacuum the area once Use hydro-vacuum machine to completely
again after shampooing to dissolve soil and moisture.
remove the foam residue. Let the machine work along the sides and
corners.
If a rotary system is used, move the
machine from left to right while overlapping
each stroke of the machine run.

7. Push-brush the carpet Use the push brush.

fibers to make it easier for
the carpet to dry up, thus
making it look better.

8. Let the carpet dry. If shampooing machine is used, let it dry

overnight. If manual method is used,
drying time is reduced to one hour.

ROQUE
 Carpet Extraction
In cases wherein the soil has deeply penetrated the carpet layers,
shampooing may not be able to remove the soil underneath. If this is
the case, use the extraction method, using a carpet extractor. Too
frequent extraction is neither recommended inasmuch as this can
destroy the fibers.
By extraction, the dirt or soil in the carpet is loosened and then
extracted. This process applies to all types of carpet and offers the
following advantages:

1. It provides for more thorough cleaning. It removes dirt right down

to the base of the pile.
2. It leaves only small quantities of chemical residues, resulting to a
low degree of subsequent re-soiling.
3. Small amount of residual moisture (about 10-20%) is left due to
more efficient vacuum removal.
4. Drying period can be made shorter with the use of a carpet dryer.
SALES
 carpet extraction
ITEMS NEEDED

Needed
procedures
Equipment Needed Chemicals

Carpet Extraction Machine Stain Spotter

CarpetSTEPS
Dryer Carpet
PROCEDURES
extracting
solution
1. Install a caution sign Place the sign with a label "wet floor"
before the area to be
cleaned.
2. Clear the carpeted floor Set aside movable objects to one side
of furniture and other of the room, careful not to create
objects to make cleaning damage.
easier and quicker.
3. Remove stains/spots if Apply the stain solution. Saturate
they are found in the the stain with the solution and
carpet. brush away the stain with a carpet
brush or cotton rag, starting from
To prevent stains from the outside and working your way
spreading, remove them to the middle.
immediately as they occur.

Pour the Extraction Cleaner solution to

4. Prepare the extractor the extraction machine following the
cleaner solution. directions on the product label.

5. Extract the area. Move in a straight line, overlapping

each pass.
6. Make a second pass over the Using the carpet extractor, extract
area to expedite and shorten the as much moisture as possible.
drying time.

Mix Carpet Protector according to

7. As an option, apply carpet label instructions in a pressure
protector to the area to be sprayer.
protected.
Use the carpet dryer to speed up
8. Allow the area to dry. the drying process.

Put away equipment and supplies.

Clean or wipe down equipment
9. Clear the area. and return it to their storage area.
 spray buffing
This is designed to retouch the gloss of the floor. Use it only in
areas that have become dull and have lost its glossy
appearance.

1. Sweep the floor with dust mop and remove sticky deposits
with a putty knife or any appropriate scraper. It should not be
sharp so as not to cause damage.
2. For maximum ease or application, clean and restore the gloss
of the
floor using a floor polisher and a spray gun puff finish.
3. Start at the far end corner of the surface and work backwards,
maneuvering the machine from left to right with over-lapping
strokes,
covering the entire surface.
4 A corridor maybe done in a single left to right stroke.
Care and Maintenance of the Different Types of
A. HARD FLOORS
Floors
They are called "hard" because they are tough and not easily
pierced. They are cold underfoot. The most common of these are
marble and granolithio floors. They are usually used in the living
and dining rooms, terraces and in some utility areas.

Care and Protection of Hard Floors:

1. Protect hard floors from scratches, water-born stains, dirt and
discoloration by sealing them using floor sealers. Using ordinary
wax
on these floors without sealing them first will mar their beauty and
durability.
2. Wipe off right away any spillage on the floor. Coffee, citrus,
fruit juices, and other liquid that are spilied on unsealed hard
floors can cause serious discoloration on floors, making them
look dull. There
are times when the surface gets stained even if the spillage is
already wiped with damp cloth.This can be avoided if the floors
are protected with a sealer.
There are specially formulated thick liquid wax that is both a
sealer and a finish(like "Complete" of SC Johnson) specifically
designed for hard floors like granolithic and marble. Such
chemicals bring out the natural color and beauty of floors.

3. Avoid using hard cleaners like oil soaps since they can build
up and create problems when it's time to put a maintenance
coat on the floor. Instead,neutral pH cleaners made specifically
for wood floors are recommended.
4. Place floor mats at entrances to trap dirt, sand and grit so
that they do not get into hard floors.
5. Prevent scratches by not dragging furniture unto it. Lift it
when moving it. Felt contacts under the legs will also help
prevent scratches.

* Tips from SC Johnson Professional Homecare Center

6. Vacuum with a brush attachment-- don't use vacuums with
beater bars
7. Close curtains and blinds or add sheer drapes to protect
hard floors from the sun's intense UV rays. Direct sun can
discolor the hardwood floor.
 Regular Cleaning
1. SWEEP with brooms made of fine, exploded ends that trap dust
and grit effectively.
2. VACUUM with special bare floor attachments to get rid of all the
dirt and dust.
3. DUST MOP using a good dust mop --- one with a 12- to 18- inch
cotton head and a special dust mop treatment. Spray the treatment
onto the mop head 12 to 24 hours before dust mopping.

B. RESILIENT FLOORS
The most common of the resilient (or man-made) floors are
linoleum, vinyl asphalt and rubber tiles. They are man-made
because, unlike wood and marble, they are manufactured out of
elements produced by chemical processes. They are resilient
because they are elastic and buoyant underfoot Unlike wood and
marble, they are also non-porous. These floors are usualy used in
utility areas such as the kitchen and the laundry room.
 Care and Maintenance
1. Due to the residues that develop during the manufacturing
process, new resilient floors should not be waxed immediately
after installation. Start by stripping the floor, and then seal it
with a floor sealer in preparation for the initial application of
wax.
2. For the care of resilient floors, an emulsion wax is
recommended. First sweep the floor to remove dust and to
loosen dirt from the floor. Then apply a small quantity of this
emulsion wax on the floor using a mop and spread it evenly. Let
the wax dry completely for 20 minutes, then buff with a clean
dry cloth or abaca footpads, a coconut husk or a floor polisher.
3. To prevent damage while removing chewing gum, candle wax
and tar from resilient floors, use an ice cube in a plastic bag
and place it on the problem spot area to harden the gum. Then
scrape the dirt with a dulledged tool. Clean by rubbing with fine
still wool or nylon net dipped in detergent solution. Rinse, let
dry and apply it with emulsion polish.
4. To remove black heel marks from floors without reducing the
entire floor.rub the marks with a fine steel wool or nylon net
that is dipped in emulsion wax. Rub the area gently then buff.
Spread the new wax over the cleaned area, blending edges.
Then let it dry.
5. Excessive use of water or harsh cleaners cause tiles to
loosen. Replace loose tiles immediately. Use a mild cleaner and
avoid flooding the floor with water when cleaning.
C. Wooden and Parquet Floors - comes
Initial Care: from wood
• Have the floor properly sanded.
• Vacuum clean.
• Fill or seal it with 3 coats of sealer then buff between
applications.
• Apply solvent-based wax.
Daily:
• Buff with heavy- powered machine to bring out its gloss.
• Apply second coat of wax and then buff again.
• Use wax treated dust mop which should be changed often.
• Damp mop (only if necessary) with just a little amount of
 Periodically:
• Buff floor with a bonnet pad or nylon pads.
• Spot clean with a damp mop and a diluted solution of
detergent.
• Rebuff. Apply light coat of wax if needed.
General cleaning of Vinyl Floors
1. Sweep the floor using a soft broom to remove dirt and litters.
2. Remove sticky substance with a putty knife.
3. Mop messy deposits and rinse thoroughly.
4. Damp mop the floor to remove stubborn dirt. Mop with all-
purpose detergents.
5. Rinse thoroughly with plain water.
6. Place "Wet Floor" sign on these areas until they are dry.
7. Strip, seal, and wax using a self shine finish or wax to
maintain its cleanliness and gloss.
 Care and Maintenance of
1. When spills occur on wooden floors, wipe them immediately
with a damp cloth orResilient
a sponge. If theFloors
floor is spilled with milk, dip
a cloth in a mild detergent solution and with that, wring out and
wipe the spill. Wipe for the second time with slightly moist cloth to
remove any soap film. Once the floor is dried, apply wax.

2. Sometimes white spots may appear on wooden floors after

waxing. This is usually caused by residues coming from unnoticed
spills, especially those containing milk or sugar. When the spots
appear, remove them by pouring a little amount of liquid wax on
them. Rub them gently with very fine steel. Work carefully with
the grain of the wood, and buff immediately with a clean cloth to
make them look shiny.
3. Buffing waxes need not be applied everyday as these waxes
give Buffing ngalasting protection. Apply only when floors look
dull or once a week or every two weeks. When the floor is
rarely used, buffing once a month will do.
4. Apply waxes in areas that get heavy wear and become dull
between waxing, such as those located near entrances and
exits. Use solvent-based waxes. It is not always necessary to
re-do the entire floor. The newly waxed portions will blend
perfectly with adjacent areas.
5. Stubborn spots on wooden floors maybe removed during
waxing or in between cleanings by rubbing them with a fine
steel wool dipped in liquid wax.
Alkaline stains on wooden floors appear when sudsy cleaning
solutions are spilled and allowed to dry. To eliminate these
dark spots, do the following:
• Remove all wax with naphtha or kerosene;
• Thoroughly wash spotted area with vinegar, allow it to
remain on the spots for three or four minutes;
• Wipe dry with a clean cloth. If repeated application of
vinegar does not remove spot, apply four percent oxalic
acid solution. (1 tablespoon oxalic acid crystal in one-cup
water)
• Allow it to stand within 2-3 minutes or until the spots
disappear Wipe it with a damp cloth. If the wood looks
lighter after the spots are removed, touch it up with shellac
or a penetrating floor sealer Re-wax after it gets
 D. Carpeted Floors
Carpeted floors are made of fibers. They need special
attention. Imprope cleaning and treatment can destroy the
fibers and turn
them into a worn ou carpet.

Carpets are to be cleaned daily with a vacuum cleaner. If

heavily soiled shampooing is necessary using either a manual
method or through the use a shampooing machine.

Carpet maintenance:
1. Make sure the carpet is properly installed. If this is not done
correctly, it will buckle and wear out a lot more rapidly.
Choose patterns and blended colors over a single, solid color.
2. Vacuum frequently so that dirt will not accumulate. When
vacuuming can not be done immediately, keep dirt to the
minimum by using a carpet sweeper.
3. Place a inat (about 12 to 15 feet long) at all entrances to
trap dirt that can penetrate the carpets. Most soil on carpets
are brought in
by foot traffic from outdoors and from the kitchen. Keep the
mats clean so that they will bring in more dirt.
4. Implement a spot removal plan. See procedures for spot
removal.
5. Occasionally or as needed, clean by extraction. Contact a
professional carpet cleaner to deep-clean and remove any
 Dealing with Carpet Stains and Spills**
When stains appear in carpets, try the following remedies:
1. Wipe out the spilled material as quickly as possible before they
scatter and contaminate the rest of the carpets.
2. Remove soiled stains by scraping them with the dull side of a
knife or through the use of a scraper. Dip a sponge in cold water
and use it to wipe away the stain. If the stain still remains, dip the
sponge in a detergent-cleaner instead of water.
• To prepare a detergent cleaner, add 1 quart of warm water and
one tablespoonful of white vinegar. Vinegar is a weak acid that
neutralizes alkaline substances.
• Available in the market are stain cleaners in spray cans which
are used to remove spots from clothing. Directions indicated on
containers of these cleaners must be religiously followed. This
stain cleaner maybe used alone or as a follow up depending on
the type of stain to be removed.
 Three Types of Carpet Stains and their
CLASSIFICATION REMEDIES
Remedies
GROUP A Sponge the spill lightly with cold water and
Soft drinks, alcohol, wipe it with a sponge or tissue paper. For
candy, urine, excrement stubborn stains, sponge a detergent solution,
and starches rinse with clean water, blot dry with paper
towels; and then completely dry. and brush
up the affected areas.

GROUP B Remove or blot away the spilled substance,

working from the edge toward the center to
Ink, face creams, butter avoid spreading the spill. For scraping, use
and other oily or greasy a spoon or the dull side of a knife. Sponge
substances the affected area with cleaning fluid, then
brush off.
 CLASSIFICATION REMEDIES

GROUP C Blot out or scrape the spilled substance.

combination of A and B Then sponge the detergent solution. If
and include shoe polish, stains remain after the area is dry, use
coffee, vomit, blood and cleaning fluid.
crayon

Removing Spots on Carpets

SOURCE OF SPOTS/STAINS SOLUTION

Sugar and Starch Wipe spot with a cloth or sponge then

rinse it with clear water. Use dry cleaning
fluid or an absorbent powder cleaner.
 Milk Sponge with a solution of water and detergent, then
rinse it with clear water.

Ink If a spot is caused by a washable ink, use a damp,

absorbent cloth. If the stain comes from a ballpoint
mark, use dry-cleaning fluid.

Pet spots Sponge urine spots of pets thoroughly with clear

water then blot it off quickly. Go over the spot and
apply a solution of water and detergent, then wipe off
with cloth that is dampened with clear water, Blot
away any excess liquid. If the spot has dried out,
saturate it with solution of 1/2-cup vinegar to one cup
of warm water and let it stand for a few minutes. Blot
and repeat the treatment until the discoloration
disappears. Then dry carpet as quickly as possible.
 Wax If the wax has dried, use a stiff bristle brush to
remove solid matter. For spots caused by paste or
liquid wax or furniture wax, use a dry-cleaning
fluid. If stains remain, rub it with warm soapy
water or a foam-type rug cleaner. Spots from self-
polishing floor wax should be cleaned with warm
water and detergent. If necessary, follow with
foam-type or dry cleaning fluid, or both.

Cigarette If burns appear on the surface of the rug, use a

burns sharp scissor to snip away blackened ends of tuft.
Sponge with a solution of wax and detergent, then
sponge again with clear water. For severely burnt
spots, consult a professional carpet repair service.
 removing stains in waxed
SOURCE
floors
SOLUTION

Water Stains Rub the spot with No. 2 steel wood and rewax. For
more serious water stains, lightly sand with fine
sandpaper, clean the spot with No. 1 or 00 steel wool
and mineral spirits or floor cleaner then refinish and
wax.

Cigarette If not severe, the burn can be removed by rubbing

Burns with steel wool moistened with soap and water.

Heel and Rub vigorously with fine steel wool and floor cleaner.
Caster Marks Wipe dry and polish.
Ink Stains and Use No. 2 steel wool and floor cleaner to clean the spot
Other Dark and surrounding area. Thoroughly wash the affected
Spots area. If the spot remains, sand with fine sandpaper, re-
wax and polish.
Chewing Gum Tap with ice until the deposit is brittle and crumbles off.
and Wax Pour floor cleaner around the stain so that the fluid
Deposits soaks under and loosens it.

Alcohol Spots Rub the spot with liquid or paste wax.

Repairing Wax Rub fine steel wood in a puddle of re-conditioner or

Finishes paint thinner and clean as you go. Apply wax and buff.

Always start cleaning at the edge of a stain and work toward the
center so that it will not spread to other areas.
 brick floors
1. Keep the brick floor sealed and waxed. If a water-base polish
is
used, occasionally strip the wax buildup.
Use a commercial sealer for brick, never use varnish nor
lacquer.
2. Prevent dirt from building up on the brick floor by damp-
mopping after the floor is vacuumed. Try putting 1 cup of
vinegar in the water. Notice that the floor will shine without
being polished - a real time-saver.
3. Use a solvent-base wax so that there is no more need to strip
the floor. A solvent-base polish can be applied over a water-
base polish,
but a water- base polish cannot be applied over a solvent-base
polish. The solvents in the wax dissolve the layer of wax that is
4. Remove wax buildup by applying a wax-stripping product
with a scrub brush or floor-scrubbing machine that has a
brush attachment. Rinse the floor thoroughly after applying
the stripper. Do not clean
a brick floor with acids, strong soaps, or abrasives.

CERAMIC TILE FLOORS

Glazed (shiny) ceramic tile is virtually stain proof, but
unglazed ceramic tile is porous and must be sealed to resist
stains. A new unglazed ceramic-tile floor needs to be sealed
with a commercial sealer and a water-base wax. Both types of
tile are installed with a grout.
1. Never use harsh abrasive cleaners that might scratch the
glaze.
2. Avoid the use of acids, strong soaps, or abrasives in
cleaning unglazed ceramic tiles as they can cause damage.
3. Damp-mop ceramic tile with an all-purpose cleaner. Dry the
floor with a soft cloth to avoid streaks.
4. Try rubbing the tile with a car wax to make a sparkling
ceramic tile walls and countertops. Buff after ten minutes.

CONCRETE FLOORS
Since concrete floors are very porous, stains build up quickly.
Instead of painting garage floors, try sealing the cemented
floor with a commercial sealer. This will save time in the long
run, because the sealed floor will require little cleaning.
1. For an unsealed concrete floor, sweep the loose surface dirt, and
then wash it with either a strong all-purpose cleaning solution or the
homemade cleaning solution.
2. The garage floor is the most difficult floor to clean since the
cemented floors soak up oil and grease stains, gather piles of litter,
and collect road dirt. To clean the garage floor, sweep out the dirt
and dust, and spread kitty litter with a stiff broom, working from the
back of the garage to the front. Then using a garden hose, flush
clear water over the floor. Also scour tough globs of dirt with a stiff
broom or blast them with clean water.
3. After getting rid of the loose surface dirt on the garage floor, use
a Heavy Duty Floor Cleaner. It works as well as a commercial heavy-
duty cleaner, and it is much cheaper. Apply to the concrete floor
with a sponge mop, using pressure for heavily soiled areas. Then
rinse with cool, clear water to make a spotless floor. Let the floor
dry.
 marble floors
Marble can be used throughout the house - on floors,
countertops, and even bathroom walls. It is available in a variety
of colors, with a polished or non polished finish, and in an array
of thicknesses and shapes.

1. Non-polished marble is very porous, stains easily, and must

be sealed with a commercial sealer. Do not use varnish or
lacquer to seal marble; it quickly peels off. Polished marble is
less porous but can still be stained; a commercial marble sealer
is also recommended for this finish.
2. Marble floors look great after being damp-mopped using
either clear water, an all-purpose cleaning solution in warm
water, or a mixture of 1 cup fabric softener and 1/2 gallon water.
3. Self-polishing liquid wax is a fast, shiny finish for marble.
Occasionally strip the wax buildup and rewax. After
applying the stripper according to the manufacturer's
directions, rinse the floor thoroughly, then apply wax.
4. Use either a water-base self-polishing wax or a paste
wax. If a paste wax is used, test it in a corner to see if it will
discolor the flooring. If a solvent-base paste wax is used,
rewax to strip the
old wax and to renew the shine.
 terrazzo and slate floors
Terrazzo is a very durable floor commonly used in
bathrooms and halls. This flooring is made of marble
chips set in cement. After it cures, terrazzo is grounded
and polished.

1. Seal a terrazzo floor with a commercial sealer for

terrazzo and slate. After the sealer dries, apply two thin
coats of an acrylic floor finish. When the wax is dry, buff
the floor.
2. To keep the beauty of the terrazzo and slate floors, do a
quick damp mop, using either clear water, an all-purpose
cleaner in warm water, or a mixture of 1 cup fabric softener
and 1/2 gallon water. If the mopped floor dries with a film,
mop it again with water containing a cup of white vinegar,
and the floor will glisten.
3. To strip the wax buildup on the floor, apply a wax-
stripping product with a floor-scrubbing machine that has a
brush attachment. After applying the stripper according to
the manufacturer's directions, rinse the floor thoroughly
with water
 linoleum floors
1. Wax so that the floor will shine and resist foot traffic.
2. Once it is waxed, maintain the condition of linoleum
floors with regular vacuuming and an occasional swipe with
a damp mop.
3. Try putting a cup of vinegar into the mop water to bring
out the shine on the floor, so that re-waxing can be deferred
until it's really necessary.
4. Remove heel marks from linoleum by dipping fine-grade
(000) steel wool in liquid floor wax. Rub the spot gently, and
wipe with a damp cloth.
5. Solvent-base products can soften and damage
linoleum. Scouring the floor, flooding it with water, or
using very hot water is also bad for linoleum floors.
6. Clean a linoleum floor with a one-step cleaner or
polish or mop it with an all- purpose cleaner. Dissolve
the cleaner in warm water, rinse, and apply two thin
coats of self-polishing liquid.
 quarry tile floors
Like brick, quarry tile looks durable, but this unglazed clay tile
is very porous and readily soaks up stains.

1. Quarry-tile floors have to be sealed with as many as three

coats of sealer and further protected by wax.
2. After the sealer dries, apply two thin coats of an acrylic
floor finish. Use a wax applicator fitted with a lamb's wool pad
or applies paste wax with a floor-polishing machine. To do this,
use a spatula
to spread a small amount of paste wax directly on the brushes
of the polisher. Slowly operate the polisher back and forth to
apply an
even, thin coat of wax. When the wax is dry, buff the floor.
3. To keep a sealed and waxed quarry-tile floor looking
new, damp-mop it occasionally after vacuuming. If the
mopped floor dries with a luster-dulling film, restore
the shine by mopping it again with water containing a
cup of white vinegar.
4. Apply a commercial wax-stripping product with a
floor-scrubbing machine that has a brush attachment.
After applying the stripper according to the
manufacturer's directions.
 keeping floors safe
1. Never leave spots and stains unattended. Blot them out
immediately before they spread and damage the floors.

2. Always have door mats available especially during rainy

season. The mat helps to minimize mud and dirt that could be
brought inside the house/building.

3. Clear floors of objects that serve as obstruction and source

of slips, falls or injuries. Among them are toys, coins, rubber
band, paper clips, her pins and other similar objects.
4. Throw rags should be anchored down. A rubber pad, or a
piece of rubber sheet will do. Or, apply a rubber coating or
double- faced adhesive tape, made especially for the job, to
the back of rugs.

5. Arrange the furniture in each room in such a manner as to

leave sufficient space for traffic areas. This is especially
important in bedrooms where there should be straight, clear
and lighted path from the bed to the door.

6. Never use oiled or chemically treated mop for cleaning

floors. On floors waxed with solvent-base wax, the oil and
chemicals can soften the wax, making it smeary and a
potential hazard. SALES
 Toilet and Bathroom Cleaning
Materials Needed:
Bucket Cleaning cloth All-purpose
cleaner
Scouring pads Hand brush Warm water
Toilet
TASKSbowl cleaner B Rubber gloves
PROCEDURES

1. Start cleaning the tiles, Scrub them with all purpose

shower, down to the bathtub. cleaner, water and scouring
Scrub to remove dirt and stains pad. Wipe dry with absorbent
and wipe dry to prevent the cloth after cleaning.
formation of water marks.

SAMPANG
2. Clean and sanitize the Follow the prescribed procedures.
toilet bowl.

3. Scrub the faucet, Use a scouring pad to scrub the inner and
lavatory sink, stopper, outer portion of the lavatory sink, faucet
floor tiles, and shower knobs, rubber ball stopper, floor tiles and
curtains to remove
shower.
stubborn stains, eliminate
foul odor and kill germs
and bacteria. Then dry it with absorbent cloth.

4. Clean the bathroom Follow procedures in bathroom wall cleaning.

wall

5. Clean the mirror. Spray it with a glass cleaner then wipe it

with dry absorbent cloth.
6. Wash the drinking Wash them with soap and water then
glasses (if this is dry with clean dry cloth.
installed in the To protect the glass from
bathroom). contamination, cover it with plastic
cover or coaster or wrap it in a bag.

7. Clean the shelves Use a dry cloth.

and cabinet

8. Polish all chrome Apply metal polish using a clean rag. Rub
until all the tarnish have been removed.
fixtures

9. Clean the lavatory Brush the stopper with an all-purpose

stopper then rinse it
with water. cleaner. Then wash it under running water.
10. Rinse the lavatory Pour water around the sink from under the
sink. rim up to the bottom.

12. Dry and polish the Using a dry cloth, wipe all surfaces of
faucet and lavatory the lavatory sink and the stopper.
sink. Then polish the faucet.
This will prevent water marks and will
make the sink look shiny.

13. Install the faucet Screw the knobs using a screwdriver to

knobs. make sure the knobs are tight enough.
14. Replenish Place soap in the sink.
bathroom amenities Install paper towels in their dispenser.
like: toilet tissue, Hang the sanitary bag inside the toilet.
liquid/bar soap Replace soiled towels with fresh ones.
paper towels,
sanitary bag

15. Dispose trash in Pull out the trash from the trash liners
and dispose them.
all trash cans. Clean and wash the trash containers and
wipe dry.
Install waste liners into the trash cans
and place them beside the toilet bowl. For
public toilets, have another trash
container beside the faucet.
 cleaning of bathroom walls
1. Wet the surface to soften Splash it with warm water.
the dirt.

2. Apply all-purpose cleaner Scrub the cleaner unto all surfaces starting
to clean and deodorize the from the upper portion to the downward
surfaces. portion. Brush in between marbles.

3. Rinse the surface to Splash it with warm water from top to

wash away dirt. down ward portion.

4. Dry and polish the Wipe the whole surface with a dry cloth to
surfaces to wash out prevent water marks.
softened dirt.
 cleaning of toilet bowl
1. Flush the toilet bowl to Pull the flush downwards.
wet the surface.

2. Pour the toilet bowl Squeeze the cleaner unto the

cleaner to disinfect and
deodorize all areas, surface and inner side of the
including the hidden toilet bowl.
surfaces of the bowl.
3. Leave the toilet bowl Close the cover after applying
cleaner to soak (at least for
the bowl cleaner.
2 minutes) to soften the soil
and make it easier to
remove.
4. Clean the toilet bowl and Using a brush, move around the
remove all hidden dirt bowl from under the rim up to
under the rim. the bottom.

5. Flush it again to rinse the Pull the valve downward.

bowl.

6. Clean the toilet seat and Brush and clean with all
cover. Remove dirt and purpose cleanser then wipe
water- marks, urine and them with a damp cloth.
waste sediments.
7. Clean the outside part Wipe from the top to the bottom
of the bowl. with a cleaning solution.

Use a solution to soften the soil,

thus making the bowl easier to
clean.

8. Dry and polish the bowl Wipe all surfaces with a cloth
to prevent water marks starting from the top to bottom.
from forming into the
surface.

9. Close the toilet bowl Cover the toilet bowl gently.

cover.
recommended materials for cleaning
1. Acid based bowl cleaner depending on the hardness of water
the toilet **
and/or frequency of cleaning:
-citric acid - safest to use but slowest to remove mineral
deposits,
--phosphoric acid - safer than hydrochloric acid, won't smoke
chrome,
Hydrochloric acid is harsh, use only on porcelain with extreme
care
and only on the worst mineral build-ups.
Note: hydrochloric bowl cleaner will "melt" nylon carpet and
nylon
hose, so be careful.
2. Rubber gloves or vinyl work gloves (type worn to wash
dishes)

3. Eye Protection (usually required in cleaning toilets outside

the home)

4. Bowl swab (12 inches plastic handle with a "bunny tail"

material at end approximately 4" in diameter.

5. Disinfectant/detergent/cleaner (any chemical that calls

itself a disinfectant and has an EPA number on the label to
back up the claim of being a disinfectant.

6. Disposable towel or launderable cloth

 Furniture Cleaning, Care and
1. For the furniture to look better and shinier, apply/spray furniture
cleaner polish. Maintenance
2. Wipe and dust away all dirt in the inner and outer parts of the
furniture using a clean and dry dusting cloth.
Use the right dusting cloth like old diapers, terry towels cotton knit-
wear or flannel. Do not use cheese-cloth since it usually contains a
starch sizing material.
Also avoid using coarse fabrics which are linty, old clothing that may
have buttons, snaps or trimmings with scratches and the synthetic
fabrics which will not absorb moisture.
Oiled or treated dust cloths should never be used on a waxed surface
because oil softens the wax and the surface can become sticky or
smeary.
3. Apply cleaner- solution to all corners and walls.

4. When cleaning glasses, apply glass cleaner like "Glance" to make

it look shinier.

SPOT REMOVAL ON FURNITURE

1. Any food containing milk that spills on furniture surface should

be wiped immediately. The effect of lactic acid on wood finishes is
like a mild paint or varnish remover. If spots show, touch up. To do
this, dip your finger in liquid or paste wax, or coconut oil or even
moistened
cigar ash and rub the solution over the damaged area. Then re-
wax.
2. Be careful not to spill perfumes, medicines, beverages, or
other liquids containing alcohol to the furniture. These items
leave rings
or spots that can cause irreparable damage. Their alcohol
content can dissolve the finish. However, if the finish has been
protected with a wax, a spot can be prevented. Should a spot
occur, treat it with the same spot removal method used for
milk or cream stains.

3. Spots caused by watermarks or rings on furniture surface

can be treated with a non-linty cloth moistened with coconut
oil. After the treatment, wipe the affected area immediately
with a clean cloth.
This type of spot can also, at times, be remedied by placing a
clean, thick blotter over the ring and pressing it with warm
4. To remove candle drippings and marks left on furniture,
harden
the dripped candle wax by holding an ice cube on it for a few
seconds. Crumble off as much wax as possible with your
fingers, then gently scrape with a dull, plastic spatula. Rub it
briskly with a cloth saturated with a liquid wax, then wipe dry
with a clean cloth. Repeat the process until the mark
disappears.

5. To remove oil stains caused by butter, salad dressing and

cream, place a white blotter soaked in lighter fluid over the spot
and let it
dry. Repeat the process several times if the stains are stubborn.
If
this procedure fails to remove all the stains, bleach it with an
application of hydrogen peroxide (not the antiseptic kind but
6. If acid marks appear due to spilled fruit juices or
spots from alcohol, it is advisable to sand the area
gently with fine sandpaper. Then rub it with the shine
putty (tin oxide) using a damp, soft cloth.

7. After the stains have been removed, protect the

furniture, especially marble by applying furniture wax.
The wax will
also bring back the shine to the furniture
SAMPANG
 Window Cleaning
Equipment and Materials Needed:
2 buckets 2 mops
squeegees
3 scrubbing-white pads 1 hand brush 4 plastic
bags
1 broom All purpose cleaner
STEPS
4-8 polishing cloths PROCEDURES
4-8 cleaning towels

1 .Prepare all needed Prepare a bucket of water, and then

supplie and materials place a small amount of all purpose
and place the near cleaner unto it. Have another bucket of
the working area. water for rinsing.

SANTOS, ANDREI
2. Remove Use a broom or an old cloth. Use a ceiling broom for
hard to reach windows.
cobwebs, if
any.

3. Wash - clean With a sponge soaked in the bucket filled with water
(mixed with solution), start cleaning the windows
frames and following one of these methods:
windows • Start on the upper-left side of the window and
thoroughly, make an s-shape stroke downwards until you reach
from top to the bottom-right corner of the window.
• Start cleaning the window from the upper-left
bottom, inside corner and drag the sponge straight down. Use a dry
and outside. cloth to remove any excess water and start cleaning
the next line until you reach the right side of the
window.
• If a squeegee is used, do not forget to dry it with a
chamois or dry rag after each stroke. Otherwise,
visible lines will appear on the window pane.
4. Rinse the Dip it into the rinsing bucket several times and
cleaning squeeze it until the dirt is completely washed out.
sponge.

5. Wipe-dry the Wipe-dry the frames, moving from the inside to the
window outside, if the frames are horizontal. If they are
framesusing a vertica, move from top to bottom.
dry, cleaning
towel.

6. Clean the Stand on a ledge or sill and hold on the window

outside part of frame.Hold firmly to prevent any accident.
Begin cleaning from the top and move towards the
the window. bottom so that the loosened dusts and dirt will also
move down-wards and the clean part will not be
splattered with dirty water.
7. Dry clean the outside Make sure that the rubber strip of the
surfaces. squeegee (if used) is clean. Move squeegee
down wards from one side to the other. This
will remove water from the cleaned surface
and will protect the dried part of glass from
getting wet.

8. Polish the glass. Fold a polishing cloth into a pad then spray
Methylated spirit unto the pad. Wipe
windows moving side-ways until the whole
area is polished. Always wipe-dry the rubber
strips after every down-wards stroke. Give
special attention to corners and edges of
glass windows.
window and glass cleaning using squeegee and
1. Spray Squeegee-Off Miracle Window Cleaner unto glass. Apply liberally.
window cleaner
2. For high-reach areas, apply solution directly unto the scrubber.3.

4. Do Clean up stroke.

5. For hard to reach jobs, use the R-E-A-C-H extension pole. Place the
scrubber on the pole and wash the window as shown. Replace the scrubber
with a squeegee and pull the squeegee down vertically as shown. Wipe blade
after each pull.

• Machine- wash scrubber before first use. Do not wash windows in direct
sunlight.
• Use a dry, lint-free cloth to wipe squeegee blade between strokes and to
wipe edges of window.
• To wash window screens, saturate scrubber with Squeegee-Off solution.
Wash both sides of screen: Let air dry.
 the many uses of vinegar - general
household hints
House cleaning becomes easier and more economical with
the use of proper housekeeping techniques, using some
tricks for handling unavoidable stains with simple home
remedies, such as vinegar.

To save steps as you make up each room, make a circular

tour beginning at the door. As you move around the room,
dust the furniture, knick-knacks, mirror and other
accessories, spraying wax lightly on them, then wiping dry
with soft, link-free cloth.
 eliminating foul odor
Some bad odor is hard to dispel even after windows and doors
are wide open with fresh air getting inside. Among these are
odors coming from pungent dishes and sea foods; strongly
scented fruits
or vegetable, stale cigarette and cigarettes, and the mustiness
of rooms closed for long periods. These entire odors linger in
the air and closet. They stick to fabrics, draperies, carpets, and
upholstery.

To eliminate or minimize foul odor and freshen the air in rooms,

use air fresheners.
 Kitchen Cleaning
1. Check ceiling and walls for cobwebs and remove them.
2. Clean all parts of kitchen equipment and appliances from top,
sides and the front.
3. Dust and clean the range hood.
4. Clean backsplash and countertops. Scour rings.
5. Clean the outside of all cabinets.
6. Dust and clean mirrors and picture frames.
7. Dust the doors, windows, frames and baseboards.
8. Empty all waste baskets then wash them with soap and water.
9. Reline the waste receptacles with plastic liners.
10. Dust and clean the fan and air conditioner vents as well as
light fixtures.
11. Do sweeping and damp mopping of floors.
SANTOS, ANDREI
 Cleaning the Living
Room/Family Room
1. Check all walls and ceiling; remove cobwebs, if any.
2. Dust the door and window frames as well as baseboards.
3. Dust and clean mirrors with glass cleaner.
4. Dust lamps and shades.
5. Empty all ashtrays and wash them with soap and water. Then
wipe dry.
6. Wipe and polish all furniture. Use wood polish if any.
7. Dust the fan and air conditioner vents as well as light fixtures.
8. Sweep or damp mop the floor. Vacuum the carpet (if carpeted)
9. Shampoo the carpets if they are heavily soiled.

SANTOS, KIM
 Dining Room Cleaning
1. Remove cobwebs on the ceiling and corners.
2. Dust the door, window frames and baseboards.
3. Empty and wash-clean the ashtrays.
4. Dust and polish mirrors and pictures preferably using
glass cleaners.
5. Clean and polish all furniture.
6. Dust the fan and air conditioner vents as well as light
fixtures.
7. Sweep and damp-mop the floor or vacuum it if it is
carpeted.
 Cleaning Stairs, Hallways and
1. Foyers
Dust the door/window frames/baseboards
2. Dust/clean the mirrors/pictures.
3. Dust the lamps/shades.
4. Clean and polish all furniture.
5. Dust the fan/air conditioner vents/light fixtures.
6. Empty/wash/reline the waste baskets.
7. Clean the front door inside/out.
8. Sweep/damp mop the floor or vacuum carpet.
 Cleaning Offices and Dens
1. Remove the cobwebs from ceiling and walls.
2. Dust the doors, window frames and baseboards.
3. Dust and clean all mirrors and pictures.
4. Empty, dispose trash and wash/reline waste baskets.
5. Empty and clean all ashtrays.
6. Dust the lamps and shades.
7. Clean and polish all furniture.
8. Dust and polish all furniture and equipment.
9. Dust the fan and air conditioner vents/light fixtures.
10. Sweep or damp mop the floor or vacuum if it is carpeted.
 preparing accomplishment
• Using a prescribed accomplishment form, they will record
report
their daily accomplishment in their assigned area. A
sample of this report is illustrated below.
• After accomplishing the report, the head houseman or
head of the unit i.e, office, and function room) shall
acknowledge -sign the report certifying that the tasks are
indeed accomplished as stated in the report.
• With this system, housemen are more inclined to give
serious attention to their cleaning assignments because
they know that their accomplishments are being
monitored. These reports shall be submitted to the
Housekeeping supervisor who will use the same in
monitoring productivity of housemen and for giving
constructive feedback on unaccomplished responsibilities.
 ABC HOTEL
HOUSEKEEPING DEPARTMENT
Public Area Accomplishment
Report
Name of houseman/housekeeper
Date: Assigned to :
ACCOMPLISHED JOB . Verified/
Areas of (place a check if
Assignmen applicable) acknowledged
t by

.
. Other tasks
.
GC GD FC FD CC AC AR Accomplished (Supervisor)
Legend: GC - general cleaning is accomplished
GD - garbage disposed
FC - floor is cleaned, swept, vacuumed and scrubbe
FD - furniture and fixtures are dusted and polished
CC - comfort rooms are cleaned and made up
AC - aircon/exhaust are cleaned and dusted
AR - amenities replenished like toilet tissue, liquid soap, etc.
Other side duties accomplished: Reported by:
Noted by:
 The 5 s's Of Good
1.A very systematic and rational approach to housekeeping
Housekeeping
maintenance especially for offices, homes and even for
hospitality establishments is the so called "5 S'S". It is a
housekeeping program that originated from the Japanese and
has now a popularized housekeeping guide around the world.

The objectives of the 5 S's program are to:

• Keep order in a work place, buildings, offices, other
establishments; reduce waste and save on costs; maximize
work efficiency and productivity; prevent injuries, accidents and
disease;
protect the integrity of files and documents and prepare the
ground
for further improvement.
The 5 S's stands for 5 elements, namely:

SEIRI SORT
SEITON SYSTEMATIZE
SEISO SWEEP
SEIKETSU STANDARDIZE
SHITSUKE SELF-DISCIPLINE SUSTAIN

It is however important to add two more S's that is:

S ……….. Safety
S ……….. Security
 (SEIRE) - SORT
This is the task of identifying available files and materials and
sorting out what is necessary and what needs to be disposed. Good
housekeeping requires all unnecessary papers, materials and files to
be removed from the work area to decongest the premises, reduce
waste, maximize productivity and efficiency. create a pleasant work
environment and make the job more manageable.
Sorting Practices:
1. Classify items whether necessary or unnecessary.
• Sort contents of inside drawers, cabinets, lockers, rooms, other
areas,
• Segregate useful from non-useful items, bio-degradable or non.
biodegradable)
• Stratify- sort- evaluate what to dispose, what to file or transfer
(SETTON) - SYSTEMATIZE
Systematizing means putting all necessary items in proper order
and in their proper place. It entails the orderly and systematic
arrangement of files, documents and other materials within one's
work area. For example filing cabinets are to be arranged
according to classification, like a box or shelf for contracts,
another one for invoices, etc.

Systematizing practices:
1. Classify and put together similar/related items in one folder or
shelf.
Example: folders may be classified and labeled by classification,
i.e.,: folder for incoming correspondence, folder for outgoing
correspondence, folder for various types of accounts
• In a storage in the house, have a separate shelf for food items
and non food items and label them.
(OSEISO) - SHINE
The word "shine' relates to a condition of cleanliness. This is
made possible through regular cleaning, sweeping floors,
cleaning equipment, and shoveling out unused material or
debris on a daily basis. The concept also emphasizes the
prevention of dirt and dust accumulation by making it a
habit of cleaning and clearing away all dusts and trash in
one's work area, sweeping floors, dusting furniture,
removing spots and stains, eliminating sources of bacterial
contamination, and most of all, practicing "clean as you go",
(meaning outright disposal of trash after working).
(SEIKETSU) - STANDARDIZE
This element focuses on the discipline needed to make
the 5 S's a habit. " entails the set up of a system to
insure that high standard of good housekeeping is
maintained. The set up of a structure of work
distribution and the formulation of standards and
procedures are all part of the process of standardizing
and maintaining order in the work place.
(SHITSUKE) - SUSTAIN /SELF DISCIPLINE
Sustaining the 5 Ss of good housekeeping means making it
a way of life, doing them daily as a matter of habit.

SAFETY - ensuring the safety of employees in the

workplace; ensuring that confidential files and documents
are protected from theft and from the access of the public;
and that employees and clients are protected from safety
and security hazards.
SECURITY - ensuring confidentiality, integrity and
availability of data and Information materials.
 Key elements to effectively
PARTICIPATION - get everyone involved, make them recognize
what the companysustain theand
wants to achieve 5'S's
their important role.
REWARD - Recognize efforts of individuals and groups, reward by
using praises, certificate, other means
EDUCATION - Orient people on the importance of 5'S, the key
elements and Standards
SANCTIONS - Show that you mean business. Monitor
compliance, record deviations, make people accountable for
results and let them face the consequences of unjustified
deviations
STRUCTURE - identify the tasks to make 5 S's work, distribute
the tasks to individuals or committees, define standards and
procedures, set up schedules and deadlines; organize an audit
team or 5 S champs. SANTOS, KIM