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ENGLISH FOR
TOURISM
C O U R S E O V E RV I E W
15 weeks
5 units: - Tour operators
MARGIE'S TRAVEL
- Travel agencies
- Accommodation
- Reservations and sales
- Business travel
My email: dantnk@[Link]
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ENGLISH FOR TOURISM
ASSESSMENT
20%: Attendance, participation in class, assignment
20%: Mid-term group presentation
MARGIE'S TRAVEL
60%: Final oral exam
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ENGLISH FOR TOURISM
L E A R N I N G O U TC O M E S
Understand and use effectively travel and tourism vocabulary
Communicate effectively (listening/speaking/writing) in tourism and
MARGIE'S TRAVEL
hospitality work context
* Greeting appropriately * Giving information
* Receiving reservations * Receiving and making phone calls
* Offering help * Answering questions and solving
problems
Develop team-working and problem-solving skills
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Forms of Tourism
(purpose)
Adventure tourism Religious tourism
Cultural tourism Cruise tourism
Beach tourism Culinary tourism
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Ecotourism Medical tourism
Sport and recreation Wellness tourism
tourism
Business tourism Space tourism
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MARGIE'S TRAVEL
Which type of tourism
M do you prefer?
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Why choosing
package tours?
A D VA N TA G E S
Convenient and stress
free
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Great value for
money
All-inclusive services
Safe travelling
Educational
Making friends
M…
7 Questions for tour operators
(1)
What is the length of the tour?
Are there any departures for the second half of July or beginning of
August?
What is the basic price of the tour?
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Does the cost of the tour include all food and meals?
Does the price include entry costs to monuments?
What types of accommodation arrangement are provided?
Do you use local hotels?
M Is there a discount for groups? How much is the discount?
8 Questions for tour operators
(2)
How much is the travel agent’s commission?
Do you provide insurance? What will it cover?
Do you accept groups?
Is there a minimum size for groups? / What is the group size for a
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trip?
What is your cancellation and refund policy?
Do you have reps at the destination? Will there be a guide on the
tour?
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9 on
in
on
in
at
on
on
in
in
on
at/on
at
on
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at
on
at
on
for
at
on
at
for
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for
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COMPLETE THE SENTENCES WITH IN, AT OR ON.
at …… the bus stop.
1. There was a long queue of people
at ....... the crossroads this morning.
2. There was an accident
3. We stayed at ....... a very nice hotel wheninwe were .......
Amsterdam.
in
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4. There are some beautiful trees ....... the park.
at
5. The exhibition ...... the Museum of Modern Art finished on
on
Saturday.
in in
6. San Francisco is ....... the west coast of the United States.
in
M7. My brother lives ...... a small village ...... the south–west of
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MARGIE'S TRAVEL
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Link to web page:
[Link]
package-a/
MARGIE'S TRAVEL
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15 PERSONAL TOUCH
(PERSONALIZATION)
Offer tailored products and services for a specific individual or
group
Collect data: needs, preferences, insights
Customers feel special and are well taken care of, unique
MARGIE'S TRAVEL
experiences
Examples:
- Before: provide checklist of local explore recommendations,
checklist of must-bring items
M - During: 24/7 telephone helpline; prepare special, surprise events,
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CREATE A PACKAGE HOLIDAY
Target clients: age, budget, gender, marital status, religion, nationality, professional,
purpose…
Tour name:
Destination:
Duration:
Places/attractions/activities/highlights:
MARGIE'S TRAVEL
Itinerary:
Inclusion:
Price:
Channel of distribution:
Promotion:
M Personalization:
