CRI 190

Dispute Resolution
and
Crises/Incidents Management
Pre-compre

Prepared by:
ROSCHEL MAE B. SUPLEMENTO, M.S. Crim.
1. Type of crisis arises when employees are indulged in
violent acts such as beating employees, superiors in
the office premises itself.
A. Crisis due to Workplace Violence
B. Technological Crisis Technological Crisis- arises as a result of failure in
(Module 6)

technology. Breakdown of machine, corrupted software and

C. Crisis so on give rise to technological crisis.
Confrontation Crises- arise when employees fight amongst
D. Confrontation Crises themselves. Individuals do not agree to each other and
eventually depend on non-productive acts like boycotts,
strikes for indefinite periods and so on. In such a type of
crisis, employees disobey superiors.
Crisis-
• refers to sudden unplanned events which cause major
disturbances in the organization and trigger a feeling of
fear and threat amongst the employees.
• It is a turning point in the progress of an affair or a series
of events.
2. Spreading false rumors about the organization
and brand lead to crisis.
A. Crisis
B. Crisis Due to Rumors
C. Technological Crisis
D. Confrontation Crises
3. A process of solving a dispute where it requires
constructive action on addressing the ongoing legacies
of colonialism that have had destructive impacts on
Aboriginal peoples’ education, cultures and languages,
health, child welfare, the administration of justice, and
economic opportunities and prosperity.
A. Mediator
B. Reconciliation
C. Negotiation
D. Restorative
(Module 1)
1. Negotiation - is a process where two parties in a conflict or disagreement try to
reach a resolution together. During a negotiation, the parties or their
representatives (lawyers) discuss the issues to come to a resolution. Before a
negotiation, each party should consult a lawyer. Consulting a lawyer allows each
party to be well aware of their rights and duties for the matter they want to resolve.
2. Mediation -is a process where a neutral person assists the parties in discussing
the matter and reaching a resolution. A neutral person is a person who does not
support either party in the conflict.
3. Arbitration -is a process where a neutral third party makes a decision. The
decision-makers in arbitration are called arbitrators. There can be one arbitrator or
multiple. The arbitrator will arrange a meeting between the parties to determine
what issues need to be resolved during the arbitration. Each arbitrator hears the
parties present their case and their supporting evidence.
4. Reconciliation -It is a method of facilitating frank engagements between minority
communities, police and other authorities that allow them to address historical
tensions, grievances, and misconceptions, and reset relationships.
4. Road Accident is a type of natural disaster.
A. True
B. Possibly True
C. False
D. Doubtfully False
5. Arbitral decisions are sometimes called?
A. Awards
B. Winner
C. Power
D. Great
6. The act or process of bringing a lawsuit in and
of itself a judicial contest; any dispute.
A. Mediator (Module 2)
Mediation is a mode of dispute resolution, where an
B. Litigation amicable decision arises with the help of a third party known
as a 'mediator,' without recourse to the court of law. It is a
C. Negotiation voluntary process, and unlike arbitration, it is more flexible;
therefore, the parties to the dispute are under no obligation
D. Restorative to agree to the settlement. Thus, an agreement taken via
mediation shall be binding upon the parties, only as long as
they agree to it.

Litigation an action brought in court to enforce a particular

right. The act or process of bringing a lawsuit in and of itself;
a judicial contest; any dispute. When a person begins a civil
lawsuit, the person enters into a process called litigation.
7. Republic Act No. 9285 is also known as?
A. Alternative Dispute Resolution Act of 2004
B. Local Government Code of 1991.
C. Katarungan Pambarangay
D. All of the above (Module 12)
1. Republic Act No. 7160- Local Government
Code of 1991
2. Katarungan Pambarangay -is under RA
7160 or Local Government Code of 1991
3. Republic Act No. 9285 -Alternative Dispute
Resolution System Act of 2004
8. It means a foreign arbitral award made in a
Convention State.
A. Arbitration (Module 12) under RA 9285
 Arbitration- means a voluntary dispute resolution
B. Award process in which one or more arbitrators, appointed
in accordance with the agreement of the parties, or
C. Authenticate rules promulgated pursuant to this Act, resolve a
dispute by rendering an award.
D. Convention Award  Award- means any partial or final decision by an
arbitrator in resolving the issue in a controversy.
 Authenticate- means to sign, execute or adopt a
symbol, or encrypt a record in whole or in part,
intended to identity the authenticating party and to
adopt, accept or establish the authenticity of a record
or term.
9. It refers to the person appointed to render an
award, alone or with others, in a dispute that is the
subject of an arbitration agreement
A. Mediator
B. Arbitrator
C. Negotiator
D. Authenticate
10. It refers to any partial or final decision by an
arbitrator in resolving the issue in a controversy.
A. Convention Award
B. Arbitration
C. Award
D. Authenticate
11. This type of crisis arises when management makes
certain decisions knowing the harmful consequences
of the same towards the stakeholders and external
parties.
A. Technological Crisis
B. Crisis
C. Confrontation Crisis
D. Crisis of organizational misdeeds
[Link] to a type of disaster that is produced by
natural phenomenon.
A. Crisis
B. Man-made Disaster
C. Natural Disaster
D. Incident
13. During an emergency, your people are your most
valuable asset, and they play a vital role in helping the
organization get through the crisis event.
A. True Organizations should take the following steps to assess
B. Possibly True the crisis/disaster management plan:
C. False 1. Examine accountabilities. First, think about who is in
charge of what during a crisis response. Who is responsible for
D. Doubtfully False managing the overall crisis response? How does this team or
individual delegate other responsibilities, such as calling the
police or helping to evacuate the building? Do individual
stakeholders understand their role in a crisis, and does
everyone have the resources necessary to do their part?
During an emergency, your people are your most valuable
asset, and they play a vital role in helping the organization get
through the crisis event. So, it’s incredibly important to make
sure your crisis plan works for your people and vice versa.
14. It is the application of strategies designed to help an
organization deal with a sudden and significant negative
event.
A. Crisis Management
B. Warning and risk assessment
C. Disaster Management
D. Crisis
Crisis Management-
- is the application of strategies designed to help an organization deal with a sudden and significant
negative event. (Module 19)
-The art of dealing with sudden and unexpected events which disturbs the employees, organization
as well as external clients. (Module 8)
-It is a continuous activity that has two distinct phases: the proactive phase and the re-active phase.
(Module 5)
Stages of a crisis (Module 19)
1. Warning and risk assessment. As important as it may be to identify risks and plan for ways to
minimize those risks and their effects, it is equally important to establish monitoring systems that
can provide early warning signals of any foreseeable crisis. These early warning systems can take
a variety of forms and differ widely based on the identified risks.
2. Crisis response and management. When a crisis occurs, the crisis manager is responsible for
directing the organization's response in accordance to its established crisis management plan. The
crisis manager is usually also the person who is tasked with communicating to the public.
3. Post-crisis and resolution. After a crisis subsides and business begins to return to normal, the
crisis manager should continue to meet with members of the crisis management team, especially
those from the legal and finance departments, to evaluate the progression of the recovery efforts.
 Disaster Management- it aims to reduce, or avoid, the potential losses from hazards, assure prompt
and appropriate assistance to victims of disaster, and achieve rapid and effective recovery. (Module
19)
15. It identifies the risks and plan for ways to minimize
those risks and their effects, it is equally important to
establish monitoring systems that can provide early
warning signals of any foreseeable crisis.
A. Crisis
B. Crisis Management
C. Disaster Management
D. Warning and risk assessment
16. It is any person exercising similar functions in
any Alternative Dispute Resolution system.
A. Judge (Module 12)
B. Negotiation ADR Provider- means institutions or persons
accredited as mediator, conciliator, arbitrator, neutral
C. ADR Provider evaluator, or any person exercising similar functions in
any Alternative Dispute Resolution system. This is
D. Jury without prejudice to the rights of the parties to choose
non accredited individuals to act as mediator,
conciliator, arbitrator, or neutral evaluator of their
dispute.

ADR practitioners- shall refer to individuals acting as

mediator, conciliator, arbitrator or neutral evaluator.
17. A crisis can occur as a result of an unpredictable
event or an unforeseeable consequence of some
event that had been considered as a potential risk.
A. True (Module 19)
B. Possibly True Crisis Management - is the application of strategies
designed to help an organization deal with a sudden
C. False and significant negative event.
D. Doubtfully False Aevent
crisis can occur as a result of an unpredictable
or an unforeseeable consequence of some
event that had been considered as a potential risk.
In either case, crises almost invariably require that
decisions be made quickly to limit damage to the
organization.
[Link] is a process where the parties are in total
control over their final settlement.
A. Crisis (Module 2)
Mediation is a mode of dispute resolution, where an
B. Retributive Justice amicable decision arises with the help of a third party
known as a 'mediator,' without recourse to the court of law.
C. Mediation It is a voluntary process, and unlike arbitration, it is more
flexible; therefore, the parties to the dispute are under no

D. Negotiation obligation to agree to the settlement.

Thus, an agreement taken via mediation shall be binding
upon the parties, only as long as they agree to it.

Therefore, Mediation is a process where the parties are in

total control over their final settlement. Here, the mediator
only acts as a facilitator and does not interfere in the
decision of the dispute. Therefore, it is a win-win pact
[Link] refers to the repair of justice through unilateral
imposition of punishment.
A. Crisis (Module 4)
 Restorative justice refers to the repair of justice
B. Retributive Justice through reaffirming a shared value-consensus in
a diplomatic process. The goal of restorative
C. Mediation justice is to restore and reconcile by making
restitution and repairing damage. It is much
D. Negotiation more community centric and focuses on making
the victim whole.
 Retributive justice refers to the repair of justice
through unilateral imposition of punishment. The
goal of retributive justice is to punish the crime
by inflicting pain and isolating the victim from the
community.
20. Reconciliation requires political will, joint leadership,
trust building, accountability, and transparency, as
well as a substantial investment of resources, this
statement is?
A. True
B. Possibly True
C. False
D. Doubtfully False
21. Is a process where two parties in a conflict or
disagreement try to reach a resolution together?
During a negotiation, the parties or their
representatives (attorneys) discuss the issue to
come to a resolution.
A. Litigation
B. Mediation
C. Negotiation
D. Reconciliation
[Link] except one are stages of crisis.
One of the following steps that organizations
A. Examine accountabilities should take to assess the crisis/disaster
management plan. (module 21)
B. Post-crisis and resolution
C. Warning and risk assessment
D. Crisis response and management
Crisis Management-
- is the application of strategies designed to help an organization deal with a sudden and significant
negative event. (Module 19)
-The art of dealing with sudden and unexpected events which disturbs the employees, organization
as well as external clients. (Module 8)
-It is a continuous activity that has two distinct phases: the proactive phase and the re-active phase.
(Module 5)
Stages of a crisis (Module 19)
1. Warning and risk assessment. As important as it may be to identify risks and plan for ways to
minimize those risks and their effects, it is equally important to establish monitoring systems that
can provide early warning signals of any foreseeable crisis. These early warning systems can take
a variety of forms and differ widely based on the identified risks.
2. Crisis response and management. When a crisis occurs, the crisis manager is responsible for
directing the organization's response in accordance to its established crisis management plan. The
crisis manager is usually also the person who is tasked with communicating to the public.
3. Post-crisis and resolution. After a crisis subsides and business begins to return to normal, the
crisis manager should continue to meet with members of the crisis management team, especially
those from the legal and finance departments, to evaluate the progression of the recovery efforts.
 Disaster Management- it aims to reduce, or avoid, the potential losses from hazards, assure prompt
and appropriate assistance to victims of disaster, and achieve rapid and effective recovery. (Module
19)
23. This includes the shaping of public policies and plans
that either modify the causes of disasters or mitigate
their effects on people, property, and infrastructure.
A. Natural Disaster
B. Conduct mock crisis scenarios
C. Drive a Constructive Analysis
D. Disaster Management
Disaster Management (Module 19)
-aims to reduce, or avoid, the potential losses from hazards,
assure prompt and appropriate assistance to victims of disaster, and
achieve rapid and effective recovery.
The Disaster management cycle illustrates the ongoing process by
which governments, businesses, and civil society plan for and reduce the
impact of disasters, react during and immediately following a disaster,
and take steps to recover after a disaster has occurred. Appropriate
actions at all points in the cycle lead to greater preparedness, better
warnings, reduced vulnerability or the prevention of disasters during the
next iteration of the cycle.
The complete disaster management cycle includes the shaping of
public policies and plans that either modify the causes of disasters or
mitigate their effects on people, property, and infrastructure.
24. A well-executed retrospective drill down to identify specific
opportunities to improve overall performance.
A. Natural Disaster Natural disasters are disasters caused
by natural forces
B. Disaster Management Man-made disasters are caused by the
activities of human beings. (Module 20)
C. Drive a Constructive Analysis
Disaster Management -aims to reduce,
D. Conduct mock crisis scenarios or avoid, the potential losses from
hazards, assure prompt and appropriate
assistance to victims of disaster, and
achieve rapid and effective recovery.
(Module 19)
Organizations should take the following steps to assess the crisis/disaster
management plan:

1. Examine accountabilities. First, think about who is in charge of what during a crisis response.
Who is responsible for managing the overall crisis response? How does this team or individual
delegate other responsibilities, such as calling the police or helping to evacuate the building?
2. Consider potential vulnerabilities. Meet with your crisis response team, department heads,
executives and other key stakeholders to reassess your organization’s potential vulnerabilities.
3. Conduct mock crisis scenarios. One of the best ways to assess your plan’s readiness is to
actually put it to the test.
4. Examine previous crisis responses. It’s always important to learn from any crisis and apply
those lessons to your response plan moving forward.
5. Drive a Constructive Analysis. A well-executed retrospective drill down to identify specific
opportunities to improve overall performance. Identify any breakdowns or flaws in the plans,
processes, procedures and protocols.
6. Make the Evaluation Actionable. No part of an organization’s performance during a crisis
should be off-limits. Detail what worked well and why. Then, examine how to use those “wins”
to further refine the overall crisis management plan and incorporate these practices in the
future.
25. Disaster management aims to reduce, or avoid, the
potential losses from hazards, assure prompt and
appropriate assistance to victims of disaster, and achieve
rapid and effective recovery.
A. True
B. False
C. either
D. neither
26. It includes individuals acting as mediator, conciliator,
arbitrator or neutral evaluator.
A. ADR Provider
B. ADR practitioner
C. Alternative Dispute Resolution System
D. All of these
(Module 12)
ADR Provider- means institutions or persons accredited as mediator, conciliator, arbitrator, neutral
evaluator, or any person exercising similar functions in any Alternative Dispute Resolution system.
This is without prejudice to the rights of the parties to choose non accredited individuals to act as
mediator, conciliator, arbitrator, or neutral evaluator of their dispute.

ADR practitioners- shall refer to individuals acting as mediator, conciliator, arbitrator or neutral
evaluator.
27. This type of crisis arises as a result of failure in
technology.
A. Crises of organizational misdeeds
B. Technological Crisis
C. Crisis Management
D. Confrontation Crises
28. It concerns about shared values are primarily
related to __ justice.
A. Retributive (Module 4)
 Restorative justice refers to the repair of justice
B. Restorative through reaffirming a shared value-consensus in
a diplomatic process. The goal of restorative
C. Mediation justice is to restore and reconcile by making
restitution and repairing damage. It is much
D. Arbitration more community centric and focuses on making
the victim whole.
 Retributive justice refers to the repair of justice
through unilateral imposition of punishment. The
goal of retributive justice is to punish the crime
by inflicting pain and isolating the victim from the
community.
29. It is a turning point in the progress of an affair or a
series of events.
A. Crisis (Module 5)
Crisis, came from the Greek word crisis, which
B. Management means to separate.
As defined Wagnalls, crisis is a turning point in
C. Incident the progress of an affair or a series of events.
D. Crisis incident
30. Restorative Justice aims to___?
A. Hurt
B. Heal
C. Bless
D. Guidance
31. This type of crises arise when employees fight
amongst themselves.
A. Technological Crisis
B. Technological Crisis
C. Confrontation Crises
D. Crises of organizational misdeeds
32. It is a process where a neutral third party
makes a decision.
A. Litigation
B. Réconciliation
C. Médiation
D. Arbitration
33. This type of crises arise when some notorious
employees take the help of criminal activities and
extreme steps to fulfil their demands.
A. Confrontation Crises
B. Technological Crisis
C. Crisis of malevolence
D. Crises of organizational misdeeds
Following are the types of crisis: (module 6)
1. Natural Crisis- Disturbances in the environment and nature lead to natural crisis.
2. Confrontation crises -arise when employees fight amongst themselves.
3. Crisis of Organizational Misdeeds -arise when management takes certain decisions
knowing the harmful consequences of the same towards the stakeholders and external
parties.
4. Sudden Crisis -As the name suggests, such situations arise all of a sudden and on an
extremely short notice.
5. Smoldering Crisis -Neglecting minor issues in the beginning lead to smoldering crisis
later.
6. Crisis of Malevolence -Organizations face this crisis when some notorious employees
take the help of criminal activities and extreme steps to fulfill their demands.
7. Technological Crisis -crisis arises as a result of failure in technology.
8. Crisis due to Workplace Violence -Such a type of crisis arises when employees are
indulged in violent acts such as beating employees, superiors in the office premises itself.
9. Crisis Due to Rumors- Spreading false rumors about the organization and brand lead to
crisis.
34. Retributive Justice aims to______?
A. Hurt
B. Heal
C. Bless
D. Guidance
35. It is a process where a neutral person assists the
parties in discussing the matter and reaching a
resolution.
A. Retributive
B. Restorative
C. Mediation
D. Arbitration
[Link] of the following are importance of crisis
management except one?
A. Be Prepared
B. Act Quickly
C. Be Transparent and Accountable
D. None of the above
Importance of Crisis Management (module 8)
The best way for your organization to deal with a crisis is to take the
time to plan for one before it happens. A proactive approach will serve
your organization and your brand well.
Here are four key strategies for effective Crisis Management:
1. Be Prepared -Take the time to be proactive and get ahead of the story. The time
spent planning for what might happen will help to streamline your response and
protect your brand when a crisis happens.
2. Act Quickly -Get ahead of the situation as quickly as possible to help diffuse
negative response. The longer it takes for your organization to respond, the harder
it will be to overcome all negative thoughts and feelings regarding the situation.
3. Monitor Social Media and Other Messages -Keep a pulse on social media and
other media outlet responses in order to stay ahead of the story. You can
communicate most effectively when you know what is being said and by whom.
4. Be Transparent and Accountable -Be honest in your response. The best way to
rebuild and maintain trust is to be honest and transparent throughout the situation.
37. The role of convening is to bring disputants to a
preliminary meeting where they will discuss the issues of
a conflict and consider options for its resolution?
A. Emergency management
B. Convening Processes
C. Ripeness-Promoting Strategies
D. Conflict Assessment
Strategies and Technique of Mediation
A good mediator uses many strategies and tactics to help the parties reach
agreement. These include:
1. Ripeness-Promoting Strategies: strategies to convince people that negotiation is
preferable to continued confrontation.
2. Convening Processes: The role of convening is to bring disputants to a preliminary
meeting where they will discuss the issues of a conflict and consider options for its resolution.
It includes assessing conflict, identify participants, and option for resolution.
3. Conflict Assessment: The process of determining what is going on, who is involved, what
options for resolution might be possible, what procedural approaches might work.
4. Ground Rules: Safe places in communication also tend to be created and sustained when
the ground rules of the encounter are clearly set forth and agreed upon at the first meeting.
Rules such as no interrupting, equal opportunity to speak, and not pressuring individuals to
speak .
5. Codes of Conduct for Intervenors: Just as ground rules set the codes of conduct for
participants, mediators also have codes of conduct. While some are negotiated on a case by-
case basis, others are fairly standard and are specified in various existing documents.
38. It is a strategy to convince people that negotiation is
preferable to continued confrontation.
A. Option Identification
B. Convening Processes
C. Focusing on Commonalities
D. Ripeness-Promoting Strategies
39. Crisis management is continuing activity that has
_____distinct phases.
A. One
B. Two Phases of Crisis Management (module 5)
C. Three Crisis management is continuing activity that has two
distinct phases:
D. Four • Proactive Phase
• Reactive Phase
[Link] Proactive Phase. This phase is designed to predict or prevent the probability of
occurrence the same time prepare to handle them when they occur. It encompasses 3Ps
of the 4P Crisis Management Model prediction, prevention and prepare.
(1)Prediction This stage involves foretelling of the likelihood of crises occurring or
manmade through the continuous assessment of the all-possible threats and threats
groups, as well as the analysis of developing or reported events and incidents.
(2)Prevention -this stage involves the institution of passive and active security measures,
as well as the remedy or solution of destabilizing factors and/insecurity flaws leading to
such crises/emergencies.
(3)Prepare Preparation for crises/emergencies entails planning, organization, training and
stockpiling of equipment and supplies needed for such crises/emergencies.

b. The Reactive Phase. This phase covers the last of the 4Ps.
(4)Performance, which is the actual execution or implementation of any of contingency
plan when a crisis situation occurs despite the pro-active measures.
The objectives in this stage are:
• to ensure a high probability of success in neutralizing the perpetrator(s);
• to minimize, or cushion the adverse effects of the crisis incident; and, to ensure a smooth and
speedy rehabilitation or return to normalcy
40. It occur when they are least expected.
A. Crisis
B. Management
C. Incident
D. Crisis incident Module 5
41. This phase is designed to predict or prevent the
probability of occurrence the same time prepare to
handle them when they occur.
A. Proactive Phase
B. Active Phase
C. Reactive Phase
D. Counter Active Phase
42. Crisis, came from the _______ word crisis,
which means to separate.
A. Roman
B. Greek
C. Latin (Module 5)
Crisis, came from the Greek word crisis, which
D. Spanish means to separate.
As defined Wagnalls, crisis is a turning point in
the progress of an affair or a series of events.
43. It is a process where two parties in a conflict or
disagreement try to reach a resolution together.
A. Retributive
B. Restorative
C. Negotiation
D. Arbitration
44. Mediation is a mode of dispute resolution, where an
amicable decision arises with the help of a third party
known as a______?
A. Mediator also known as ADR Practitioner
B. Arbitrator
(Module 12)
C. Jury
ADR practitioners- shall refer to individuals
D. ADR Provider acting as mediator, conciliator, arbitrator or
neutral evaluator.
45. This justice means the repair of justice through
reaffirming a shared value-consensus in a bilateral
process.
A. Retributive
B. Restorative
C. Mediation
D. Arbitration
46. An emergency is a situation that poses a serious
and immediate risk to health, life or property.
A. True
What is the difference between Crisis and Emergency?
B. Possibly True Crisis and emergency are two words that typically refer to
crucial, unstable or dangerous situations.
C. False A crisis can be simply defined as a decisive and unstable
situation.
D. Doubtfully False An emergency is a situation that poses an immediate risk
to life and property. The key difference between crisis and
emergency is that an emergency requires immediate
interventions and assistance whereas a crisis may or may
not require intervention (module 17).
47. When a person begins a civil lawsuit, the
person enters into a process called?
A. Mediator
B. Litigation
C. Negotiation
D. Restorative
48. It refers to a sudden unplanned event which
cause major disturbances
A. Emergency Crisis
 can occur as a result of an unpredictable event or
B. Dispute an unforeseeable consequence of some event
that had been considered as a potential risk.
C. Crisis  can be simply defined as a decisive and unstable
situation.
 is a turning point in the progress of an affair or a
D. Confrontation Crises series of events.
 refers to sudden unplanned events which cause
major disturbances in the organization and trigger
a feeling of fear and threat amongst the
employees.
49. The crisis manager is usually also the person
who is tasked with communicating to the public.
A. True
B. Possibly True
C. False
D. Doubtfully False
Crisis Management-
- is the application of strategies designed to help an organization deal with a sudden and
significant negative event. (Module 19)
Stages of a crisis (Module 19)
1. Warning and risk assessment. As important as it may be to identify risks and plan for ways
to minimize those risks and their effects, it is equally important to establish monitoring
systems that can provide early warning signals of any foreseeable crisis. These early
warning systems can take a variety of forms and differ widely based on the identified risks.
2. Crisis response and management. When a crisis occurs, the crisis manager is responsible
for directing the organization's response in accordance to its established crisis management
plan. The crisis manager is usually also the person who is tasked with communicating
to the public.
3. Post-crisis and resolution. After a crisis subsides and business begins to return to normal,
the crisis manager should continue to meet with members of the crisis management team,
especially those from the legal and finance departments, to evaluate the progression of the
recovery efforts.
Disaster Management- it aims to reduce, or avoid, the potential losses from hazards, assure
prompt and appropriate assistance to victims of disaster, and achieve rapid and effective
recovery. (Module 19)
50. It concerns about status and power are
primarily related to retributive justice.
A. Retributive
B. Restorative
C. Mediation
D. Arbitration
51. The decision-makers in arbitration are called?
A. Mediator
B. Arbitrator
C. Jury
D. ADR Practitioner
52. All except one are characteristics of mediation.
A. Promotes communication and cooperation
B. Provides a basis for you to resolve disputes on your own
C. Voluntary, informal and flexible
D. None of the above
Characteristics of Mediation:
● Promotes communication and cooperation
● Provides a basis for you to resolve disputes on your own
● Voluntary, informal and flexible
● Private and confidential, avoiding public disclosure of personal or business
problems
● Can reduce hostility and preserve ongoing relationships
● Allows you to avoid the uncertainty, time, cost and stress of going to trial
● Allows you to make mutually acceptable agreements tailored to meet your needs
● Can result in a win-win solution (module 2).
53. This justice essentially refers to the repair of
justice through unilateral imposition of punishment.
A. Retributive
B. Restorative
C. Mediation
D. Arbitration
54. All except one are characteristics of Litigation.
A. Public - court proceedings and records are open
B. The decision is based on the law
C. The decision can be final and binding
D. None of the above Characteristics of Litigation:
● Involuntary - a defendant must participate (no choice)
● Formal and structured rules of evidence and procedure
● Each party has the opportunity to present its evidence
and argument and cross-examine the other side - there are
procedural safeguards.
● Public - court proceedings and records are open
● The decision is based on the law
● The decision can be final and binding
● Right of appeal exists
● Losing party may pay costs
55. An action brought in court to enforce a
particular right.
A. Mediator
B. Litigation
C. Negotiation
D. Arbitration
56. This Justice is much more community centric
and focuses on making the victim whole.
A. Retributive
B. Litigation
C. Negotiation
D. Restorative
57. It is any person exercising similar functions in any
Alternative Dispute Resolution system.
A. Alternative Dispute Resolution System
B. Arbitrator
C. Alternative Dispute Resolution Provider
D. Mediator (Module 12)
ADR Provider- means institutions or persons accredited as mediator,
conciliator, arbitrator, neutral evaluator, or any person exercising similar
functions in any Alternative Dispute Resolution system. This is without
prejudice to the rights of the parties to choose non accredited individuals to
act as mediator, conciliator, arbitrator, or neutral evaluator of their dispute.

ADR practitioners- shall refer to individuals acting as mediator,

conciliator, arbitrator or neutral evaluator.
58. It is a critical area of concern for the protection of
life, property, and information?
A. Emergency management Module 9
B. Assessment of Crisis Management
C. Crisis Management
D. None of these
59. All of the following are duties of incident
management team except one?
A. As the overall in-charge of on-scene response
decisions;
B. Manage all resources checked-in;
C. Receive and implement the directives of the RO
D. None of the above
 Police Critical Incident Management

Incident Management Team (IMT)

Duties and Responsibilities, it is the primary responsibility of the
Incident Management Team (IMT) to:
● As the overall in-charge of on-scene response decisions;
● Manage all resources checked-in;
● Receive and implement the directives of the (Responsible Official) RO;
● Ensure the safety of all personnel and other resources deployed for
operations;
● Manages the provision of logistical requirements to support the conduct of the
operations;
● Documents and reports all situation updates and actions taken to the
(Responsible Official) RO through the (Emergency Operation Center) EOC;
● Requests for additional resources from the RO through the EOC; and
● Facilitates the complete process on demobilization of resources.
60. It ensures that communication between the
parties is fair and honest.
a. ADR
b. Arbitrators
c. Mediators
d. Litigation
61. This refers to any information, relative to the subject
of mediation or arbitration, expressly intended by the
source not to be disclosed, or obtained under
circumstances that would create a reasonable
expectation on behalf of the source that the
information shall be disclosed.
A. Critical Information
B. Confidential Information Under RA 9285 (Module 12)
C. Important Information
D. Personal Information
62. Domestic arbitration shall continue to be governed by
Republic Act No. 876, otherwise known as “The
Arbitration Law” as amended by this chapter. The
term “domestic arbitration” as used herein shall mean
an arbitration that is not international as defined in
article (3) of the Model law, the statements are?
A. True (Module 12, page 4)
B. False
C. Possible True
D. Possible False
63. It aims to reduce, or avoid, the potential losses from
hazards, assure prompt and appropriate assistance to victims of
disaster, and achieve rapid and effective recovery.
A. Crisis Management
B. Warning and risk assessment
C. Disaster Management (Module 19)
D. Crisis
64. A result of an unpredictable event or an unforeseeable
consequence of some event that had been considered as a
potential risk.
A. Crisis Management
B. Warning and risk assessment
C. Disaster Management Crisis can occur as a result of an unpredictable event or an
D. Crisis unforeseeable consequence of some event that had
been considered as a potential risk.
 can be simply defined as a decisive and unstable
situation.
 is a turning point in the progress of an affair or a
series of events.
 refers to sudden unplanned events which cause major
disturbances in the organization and trigger a feeling
of fear and threat amongst the employees.
65. Critical Incident Appraisal is used as a performance
appraisal process method for employees.
A. True
Critical incident method or critical incident technique
B. Possibly True is a performance appraisal tool in which analyses the
behavior of employee in certain events in which either he
C. False performed very well and the ones in which he could have
done better.
D. Doubtfully False • Critical incident technique is used to collect data
using a set of procedures.
• In critical incident method the observer observes
critical human behaviors, skills used, incidents that
occur on the job (module 16).
66. A crisis can be simply defined as a decisive and
unstable situation whereas an emergency is a situation
that poses an immediate risk to life and property.
A. True
Crisis
B. Possibly True  can occur as a result of an unpredictable event or an
unforeseeable consequence of some event that had
C. False been considered as a potential risk.
 can be simply defined as a decisive and unstable
D. Doubtfully False situation.
 is a turning point in the progress of an affair or a
series of events.
 refers to sudden unplanned events which cause major
disturbances in the organization and trigger a feeling
of fear and threat amongst the employees.
67. It refers to a type of disaster that produced by human
error.
A. Crisis Manager
B. Man-Made Disaster
C. Natural Disaster
D. Conduct mock crisis scenarios
68. When a crisis occurs, the ____ is responsible for
directing the organization's response in accordance
to its established crisis management plan.
A. Crisis Manager (Module 19, page 1)

B. Man-Made Disaster
C. Natural Disaster
D. Conduct mock crisis scenarios
69. One of the best ways to assess your plan’s readiness
is to actually put it to the test.
A. Crisis Manager
B. Man-Made Disaster
C. Natural Disaster
D. Conduct mock crisis scenarios (Module 21
70. It refers to a type of disaster that produced by
natural phenomenon.
A. Crisis Manager
B. Man-Made Disaster
C. Natural Disaster (Module 20)

D. Conduct mock crisis scenarios

71. It is a process where two parties in a conflict or
disagreement try to reach a resolution together.
A. Crisis
B. Retributive Justice
C. Mediation
D. Negotiation
72. Jose is acting as a mediator. Prior to the negotiation,
he first examines the personalities of those involved
and tries to determine the most practical approach.
This strategy is called?
A. Conflict Assessment
3. Conflict Assessment
B. Convening Process The process of determining what is going on,
C. Ground Rules who is involved, what options for resolution might
be possible, what procedural approaches might
D. Option Identification work (module 10).
73. The most critical in any crisis management are?
A. Preparatory and preventive actions
B. Reactive and preventive actins
C. Reactive and proactive actions
D. Preventive and proactive actions
Effective crisis management requires preparatory and preventative actions.
A number of models include preparation and prevention as key components of
crisis management, and many business and management scholars argue that the
preparatory and prevention stage is the most critical for good crisis
management. The goals of the preparation and prevention stage of crisis
management are preparing oneself and others for a potential crisis and
developing and implementing contingency plans for crisis responding (module 9).
74. It is a process where the parties are in total
control over their final settlement.
A. Mediation
B. Negotiation
C. Litigation
D. Awards
75. Crisis management is necessary because of the
following, except?
A. It does not helps the managers to devise strategies to
come out of certain conditions
B. It enables the policy-makers and manager the
readiness in cases of crisis
C. It helps personnel and employees to adapt right
away in cases of crisis
D. It helps managers to detect early signs of crisis
Need for Crisis Management
▪ Crisis Management prepares the individuals to face unexpected developments
and adverse conditions in the organization with courage and determination.
 Employees adjust well to the sudden changes in the organization.
 Employees can understand and analyze the causes of crisis and cope with it in
the best possible way.
 Crisis Management helps the managers to devise strategies to come out of
uncertain conditions and also decide on the future course of action.
 Crisis Management helps the managers to feel the early signs of crisis, warn the
employees against the aftermaths and take necessary precautions for the same.
76. Which of the following is incorrect concerning crisis?
A. Crises are events that lead to an unstable or crucial time
B. Crisis is a crucial or decisive point or situation, especially a
difficult or unstable situation involving impending change
C. Crises can also be described as not negative changes that
take place in the security, political, economic, environmental and
societal situation of a country
D. Crises are always unexpected and cause an uncertainty.
They also cause threats or obstructions to important goals
[Link] but one, are the advantages or benefit of having
alternative dispute resolution.
A. Cost efficient
B. Time effective because the parties may set their own pace
C. The parties have less control on the process
D. Flexible because the parties may arrange for changes as
conventional to them
78. This includes the shaping of public policies and plans
that either modify the causes of disasters or mitigate
their effects on people, property, and infrastructure.
A. Natural Disaster
B. Disaster Management (Module 19)
C. Conduct mock crisis scenarios
D. Drive a Constructive Analysis
79. Is used to collect data using a set of procedures.
A. Disaster Management
B. Critical incident technique
C. Drive a Constructive Analysis
D. Critical incident method
Critical incident method or critical incident technique is a
performance appraisal tool in which analyses the behavior of
employee in certain events in which either he performed very
well and the ones in which he could have done better.
• Critical incident technique is used to collect data using a
set of procedures.
• In critical incident method the observer observes critical
human behaviors, skills used, incidents that occur on the
job (module 16).
80. Tsunami is a type of natural disaster.
A. True
B. Possibly True
C. False
D. Doubtfully False
81. Republic Act No. 9285 is also known as?
A. Katarungan Pambarangay
B. Local Government Code of 1991
C. Alternative Dispute Resolution Act of 2004
D. All of the above
82. The process of handling or art of dealing with sudden and
unexpected events which disturbs the employees, organization
as well as external clients.
A. Be Prepared
B. Crisis management
C. Incident Management operation
D. Be Transparent and Accountable
Crisis Management
 is the application of strategies designed to help an organization deal with a
sudden and significant negative event. (Module 19)
 The art of dealing with sudden and unexpected events which disturbs the
employees, organization as well as external clients. (Module 8)
 It is a continuous activity that has two distinct phases: the proactive phase
and the re-active phase. (Module 5)
83. Is responsible for the overall in-charge of on-scene
response decisions, as well as ensuring the safety of all
personnel and other resources deployed for operations.
A. Incident Management Team Module 13
B. ADR Provider
C. NDRRMC
D. None of these
84. It refers to a sign, execute or adopt a symbol, or
encrypt a record in whole or in part, intended to
identify the authenticating party and to adopt, accept
or establish the authenticity of a record or term.
A. Convention Award
B. Arbitration
C. Award
D. Authenticate Module 12
85. It refers to a concrete way of accomplishing those
goals.
A. Techniques
Methods, Techniques and Strategies of
B. Strategies Negotiation and Mediation.
C. Action Plan What are strategies and technique?
Strategies can be thought of as goals that you
D. Crises Management can use to prioritize and focus your efforts in
creating and implementing your design.
Techniques are concrete ways of accomplishing
those goals.
86. Office for Alternative Dispute Resolution as an
attached agency to the ___which shall have a
Secretariat to be headed by an executive director. The
executive director shall be appointed by the President of
the Philippines.
A. Department of Interior and Local Government
B. Department of Foreign Affairs
C. Department of Justice Module 12
D. None of these
87. The following are the Qualifications of an IMT Member,
except.
A. Must come from a government agency/office, local
government unit, civil society organization or private sector, or a
private individual with authorization to operate in the area.
B. Must be allowed by the sending agency/ office/ unit/
organization to be deployed as an IMT member immediately
even on short notice from the RO.
C. Preferably must have completed the ICS training
requirements and standards set by the OCD.
D. None of the above
Qualifications of an IMT Member
• Must come from a government agency/office, local government unit, civil
society organization or private sector, or a private individual with authorization
to operate in the area;
• Preferably must have completed the ICS (Incident Command System) training
requirements and standards set by the OCD (Office of Civil Defense); and
• Must be allowed by the sending agency/ office/ unit/ organization to be
deployed as an IMT member immediately even on short notice from the RO
(Responsible Official).
Selection of IMT Members
 The RO shall select the IC through Delegation of Authority;
 The IC (Incident Commander) shall select the appropriate members of the
Command and General Staff to compose the whole IMT;
 All selected IMT members shall temporarily be relieved from their regular
office duties and responsibilities to perform in full-time the expected functions
of their respective IMT [Link] NATIONAL POLICE- (Maneuver
Forces; SAF, RPSB, PPSC)
88. Disasters also can be caused by humans. The
statement is
A. True
B. False
C. Possibly True
D. Possibly False
89. The phases of Incident Management operation
involves the following, except?
A. Pre-Incident/Preparation Phase
B. During Incident/Response Operations Phase
C. Post-Incident/Early Recovery Phase
D. None of these Module 13
90. It is where meetings that mediators hold separately
with each side of a dispute in order to keep mediation
moving forward.
A. Option Identification
B. Sequencing Strategies and Tactics
C. Creating Safe Spaces for Communication
D. Caucus
6. Sequencing Strategies and Tactics: Mediators dealing with very large social conflicts have to
skilfully manage a very complex and diverse set of challenges. In order to do that, they must think
about the best way to order or sequence the issues involved in their conflict.
7. Creating Safe Spaces for Communication: Due to misunderstandings, distrust, and
prejudice, communication between parties is often difficult. It involves exploring how to create a
supportive climate in which parties feel comfortable discussing their differences.
8. Reframing: Parties enter into mediation with their own interpretation of the problem. One of
the first things a mediator does is to get the parties to explain their view of the problem so that
each side sees how the other is framing the conflict. The mediator then helps disputants to
redefine the way they think about the dispute and work toward a common definition of the
problem.
9. Option Identification: It is an essential step in the process of resolving any conflict. Once all
parties to the conflict have identified the issues under contention, they should systematically list
ALL options that they see available to them for advancing their interests. Often this is the most
creative step of the mediation process.
10. Focusing on Commonalities: Working towards a solution often requires that parties both
understand their differences and yet focus on their commonalities.
11. Caucus: Caucuses are meetings that mediators hold separately with each side of a dispute in
order to keep mediation moving forward. They can be called by the mediator or by one of the
parties to work out problems that occur during the process.
91. Conduct inter-agency after Search, Rescue, and
Retrieval (SRR) operations review is involved in what
phase of Emergency Management Operation?
A. Pre-Incident
B. During-Incident 3. Post-Incident: Early Recovery Phase
a. Hand-over cleared area in coordination with EMB,
C. Post-Incident DENR; and PNRI, DOST;
b. Consolidate and reorganize forces/units;
D. None of these c. Demobilize forces/units; and
d. Conduct inter-agency after SRR operations review
92. Means institutions or persons accredited as
mediator, conciliator, arbitrator, neutral evaluator, or any
person exercising similar functions in any Alternative
Dispute Resolution system.
A. Local Government
B. ADR Provider Module 12
C. Court
D. Katarungan Pambarangay
93. One of the key strategies for effective Crisis
Management wherein you should get ahead of the
situation as quickly as possible to help diffuse negative
response.
A. Monitor Social Media
B. Act Quickly
C. Be Transparent
D. Be Prepared
94. Illustrates the ongoing process by which governments,
businesses, and civil society plan for and reduce the impact
of disasters, react during and immediately following a
disaster, and take steps to recover after a disaster has
occurred.
A. Disaster management cycle
B. Crisis management
C. Emergency management
D. None of these
95. In disaster Management Cycle it includes efforts to
minimize the hazards created by a disaster.
A. Response Disaster Management Cycle
● Mitigation - Minimizing the effects of disaster.
B. Mitigation Examples: building codes and zoning; vulnerability
analyses; public education.
C. Recovery ● Preparedness - Planning how to respond. Examples:
preparedness plans; emergency exercises/training;
D. Preparedness warning systems.
● Response - Efforts to minimize the hazards created
by a disaster. Examples: search and rescue; emergency
relief.
● Recovery - Returning the community to normal.
Examples: temporary housing; grants; medical care.
96. It involves returning the community to normal.
Such providing temporary housing, grants, or
medical care. Disaster Management Cycle
A. Recovery ● Mitigation - Minimizing the effects of disaster.
Examples: building codes and zoning; vulnerability
B. Mitigation analyses; public education.
● Preparedness - Planning how to respond. Examples:
preparedness plans; emergency exercises/training;
C. Response warning systems.
● Response - Efforts to minimize the hazards created
D. Preparedness by a disaster. Examples: search and rescue; emergency
relief.
● Recovery - Returning the community to normal.
Examples: temporary housing; grants; medical care.
[Link] crisis management requires
preparatory and preventative actions. The
statement is-
A. True Module 9

B. False
C. Possibly True
D. Possibly False
98. When a crisis occurs, the ___ is responsible for
directing the organization's response in accordance
to its established crisis management plan.
A. heads
B. crisis manager Module 19
C. manager
D. all of these
99. It requires immediate interventions and
assistance whereas a crisis may or may not require
intervention. • Critical incident (CI)- is defined as any
A. Crisis incident where the effectiveness of the police
response is likely to have a significant.
B. Critical Incident impact on the confidence of the victim, their
family and/or the community.
C. Crisis management • Critical incident- should be addressed
promptly and efficiently.
D. All of these • Emergency -requires immediate
interventions and assistance whereas a
crisis may or may not require intervention.
100. This stage involves foretelling of the likelihood of
crises occurring or manmade through the continuous
assessment of the all-possible threats and threats
groups, as well as the analysis of developing or reported
events and incidents.
A. Prediction
B. Prepare – includes planning, organizing and stockpiling of equipment
C. Prevention- institution of passive and active measures
D. Reactive
Nothing beats
HARD WORK.
Not today.
Not any other day.