EXPLORIN
AMAZON
AM
G
• Signar
• Olip
A
• Jardino
• Montajes
Batch 2 - Group 1
• Paningbata
n
STEP BY STEP
PROCESS WHEN ORDERING AT
AMAZON APP
Open the App:
Launch the Amazon
App on your
device.
1
2
Sign In:
If you're not
already sign in,
enter your Amazon
Credentials
Browse or
Search:
3
Use the search
bar to find a
specific item or
browse
Select an Item: 4
Tap on the item you
want to view it's
details, including
descriptions,reviews
and price
Choose Options:
5
If applicable, select
options such as
size,color,or
quantity.
6 Add to Cart:
Tap "Add to Cart"
to include the item
in shopping cart.
View Cart:
Access your cart by
tapping the cart icon,
usually located at the top
right of the screen. 7
Review Items: 8
Check the items in
your cart for accuracy.
You can modify
quantities or remove
items if needed.
9
Proceed to
Checkout: Tap
"Proceed to
checkout" to start the
10
Select Delivery
Options:
Choose or Enter
your shipping
address.
11 Choose Delivery
Options:
Select your preferred
delivery method (e.g,
standard shipping, two day
delivery
12
Payment
Method:
Select or add a
payment method
(credit/debit,
13
Review all order:
Check all order
details, including
items,shipping and
payment.
Place Order:
“Place your order”
to complete your
order
14
Confirmation:
You’ll receive an order
confirmation, and you
15
can track the
shipment in the app
Busines
Business
sand
and
Deliver
Delivery
STEP 1:
Business and delivery process
Set up FBA:
Create your Amazon selling
account, and login to Seller
Central to set up FBA.
STEP 2:
Create your Product Listings:
Once you add your products
to the Amazon catalog,
specify FBA inventory.
STEP 3:
Prepare your Products:
Prepare your products for
safe and secure
transportation to a
fulfillment center, according
to Amazon packing
guidelines and shipping and
routing requirements.
STEP 4:
Ship your products to
Amazon:
Create your shipping
plan, print Amazon
shipment ID.
RETURN
AND
REFUND
POLICIES RONYEL
KEN
Items shipped from Amazon.com,
including Amazon Warehouse, can be
returned within 30 days of delivery, with
some exceptions:
Note
:
After the carrier has received your item, it can take up to two
weeks to receive and process your return.
NON-
RETURNABLE:
• Hazardous Material
• Devices
• Amazon Bulk Liquidations
• Cards
Customer
Service
Help Center
A comprehensive online resource
with FAQs, troubleshooting guides,
and policy information.
Order Tracking
Customers can easily track their orders
through their account.
Return and Refunds
Assistance
Assistance: Support for initiating
returns, tracking refund status, and
understanding policies.
Account Management
Help with managing account settings,
including security and payment
options.
24/7
Available via chat, phone, and
email for assistance with orders,
accounts, and products.
Customer Service
Payment
Policy
Payment Methods:
Customers can pay using
credit/debit cards, Amazon
gift cards, and other payment
options like Amazon Pay.
Order Verification:
For security, Amazon may
verify payment methods
before processing an order.
Billing:
Charges are typically applied at
the time of order confirmation,
though some items may charge
at the time of shipment. Refunds:
If an order is canceled or
returned,
refunds are issued to the
original payment method,
usually within a few days.
Subscription
Services:
For services like Amazon Prime,
payments are billed on a recurring
basis, and customers can cancel
Seller
Policies
Product Price
• Be accurate and don’t sell • Keep prices fair and
restricted or fake items. consistent across
platforms.
Shipping
• Ship on time and meet
Amazon’s delivery standards
Customer Service
• Follow return rules, respond to
questions quickly, and don’t
manipulate reviews.
Account Restriction
• No multiple accounts without
permission, and follow local laws.
Account Suspension
• Violations can lead to suspension,
you’ll need a plan to fix issues to get
reinstated.
THAN YOU
K
