Part7

Questions 47 - 100
Questions 47-48 refer to the following invoice.
[Link]
Books ‘R’ Us Bookstore
Order Number: 2366 [Link] is suggested about Mr. Hussein?
Order Date: March 10
(A) He has enrolled in a management cours
Estimated Shipping Date: March 14
(B) He was recently selected for a position.
Ship To: Bill To:
(C) He is Ms. Hill’s supervisor.
Mr. Ahmed Hussein Ms. Sarah Hill
95 Balfour St 34 Meadow Rd
(D) He has written a book.

London SE17 1PB London SW8 1QB

Title Author Price [Link] is indicated about Books

‘R’ Us Bookstore?
Strategies for Management Michael Forbes $45.64
(A) It offers corporate discounts.
The Ladder to Executive Success Sue Yeon $24.45
(B) It publishes magazines.
Shipping and Handling: Free Subtotal: $70.09
Total Charged to Credit Card: $75.00 Tax: $4.91 (C) It offers gift vouchers.

Include card (no additional charge) if order is a gift? X Yes No (D) It shipped an order for free.
Card Message Should Read: Congratulations on your recent appointment! We trust
these books will be useful to you becoming a successful leader. We already miss you.
Sincerely,
Your old team at Erin & Brock Accounting
Questions 49-50 refer to the following text message chain.

Charles SmithHey, have you seen ‘Before the Sun Set’? It’s awesome! You
10:39 A.M
can watch it on [Link].
10:42 A.M Hilary WallaceNo way! Do I need to pay?
Charles SmithYou first need to subscribe to their website and sign up for free
10:44 A.M
one month trial.

[Link] is indicated about [Link]?

(A) It offers online files for free.
(B) It’s a social networking website.
(C) It’s a paid service.
(D) It’s been servicing for many years.

[Link] 10:42 A.M., what does Ms. Wallace most likely mean when she writes, “No
way!”
(A)She does not want to subscribe to [Link].
(B)She doesn’t believe that Mr. Smith watched the movie.
(C)She doesn’t believe the movie is available for free.
(D)She has already seen the movie.
Questions 51-52 refer to the following notice..
Metro Updates
Upcoming events, programs, and activities in the Metro Area of Oakwood
The city of Oakwood’s FREE Central Shuttle launched Tuesday, July 27! The sparkling green buses follow a route
between Piccadilly Square and Uptown.
Be among the first to ride the free bus during its opening week while the city gears up for the official launch event
on August 5. Look for the bright and colorful “C” signs along Central Avenue and climb aboard. The Central Shuttle
will travel between Piccadilly Square and Uptown along Central Avenue and will make stops at Washington Street,
Chinatown, Old Town, City Hall, the Marriott Convention Center, and the Financial District.
The shuttle hours are Monday-Friday from 7 A.M. to 7 P.M. (with service potentially expanding into the evenings
over time). Have you been wanting to try some restaurants and stores in Piccadilly Square but have no way to get
there and back? Catch the “C”! For information about the shuttle and downtown Oakwood restaurants and other
businesses, visit www. [Link].

[Link] is NOT true about the Central Shuttle service? 52. Which is the main goal of the shuttle service?
(A) It runs through downtown Oakwood. (A) To attract tourists from other cities
(B) Passengers will pay nothing for the ride. (B) To encourage local residents to visit the
(C) It will possibly be expanded to the weekends downtown area more
(D) It will run for 12 hours per day. (C) To provide bus drivers with employment
opportunities
(D) To improve the image of city officials
 Questions 53-54 refer to the following information.

The Cape Cod is a popular summertime drink. However, how can you take this drink to the next level? The following
simple additions can make for a full summer of mouth-pleasing beverages:

Changes to the Cape Cod Recipe

Cape Cod Crantini Frog in a Blender Bay Breeze Madras Sea Breeze Woo Woo

1 ounce vodka Serve without ice Add 1 Add 1 Add 1 Add 1 Add 1
ounce ounce Ounce Ounce Ounce

3 ounces fresh pineapple orange grapefruit peach

cranberry lime juice juice juice juice schnapps
Juice liquor
Mix in Shake Stir
1⁄2 cup ice blender

53. What does NOT change the Cape Cod? 54. What is unique about the Woo Woo recipe?
Blender
(A) Frog in a Bender (A) It calls for stirring.
(B) Crantini
Crantini (B) It
It adds
addsalcohol
alcohol.
(C) Bay Breeze (C) It adds juice.
(D) Madras (D) It requires ice.
Questions 55-57 refer to the following e-mail.

From: Melanie Davis (mdavis@[Link])

Sent: Monday, October 9, 12:48 P.M
To: Steven Alvarez (Salvarez@[Link])
Subject: Tomorrow

I realize that we are supposed to meet on Tuesday to discuss the company’s recent sales performance, but I am afraid
I have to reschedule. Leslie Prescott from the Detroit office will be visiting us on that day to talk about next year’s
advertising campaign. In addition, I will be leaving for a marketing conference in New York on Wednesday, and then I
will be in Philadelphia for a budget meeting on Thursday. Can we reschedule for Friday? I will be back in Chicago then.
T for next week, and I will try to work around your
If this is not convenient for you, please let me know your availability
schedule. I am very sorry for the late notice. o
Melanie m
a
55. What is the purpose of the e-mail? 56. When
k will Melanie Davis meet with Leslie Prescott?
(A) To propose changes to a budget (A)
e On Monday
(B) To inquire about an advertisement (B)
tr On
On Tuesday
Tuesday
(C) To
To postpone
postponeaameeting
meeting a On Wednesday
(C)
(D) To make travel arrangements
T v On Thursday
(D)
o el
57. Where does Steven Alvarez most likely work? a
m
(A) In Detroit (B) In
In Chicago
Chicago rr
a
(C) In New York (D) InkPhiladelphia s
 Questions 58-60 refer to the following letter.
Dear Club Member,

This coming weekend is your last opportunity to register for the summer tennis circuits. — [1] — May 10 is the last opportunity
to sign up for the adult tennis circuits. Circuits are a great way to stay active, to challenge yourself, and to meet new playing
partners. We have all levels of adults playing, from beginner-intermediate to the semi-professional level. Sign up now for
singles, doubles, or mixed doubles. The fee is $10 per player, or you can save yourself $2 by registering online at
[Link]. — [2] — The summer circuit runs from May 15 to August 15. If you need help finding a doubles
partner or if you have any questions regarding playing in the circuits, please let me know.

— [3] — It will be held on Friday, June 4, from 6 P.M. to 8 P.M. and will include abarbeque. It is an opportunity to try out the
newest Arm & Head rackets and to receive 20% off those purchased that evening. A sales rep from Arm & Head will be here
with the brand-new Tech Star series for you to demo. — [4] — There will be rackets for every level of play. So come on over to
the club. We are looking forward to helping you get a great value on your next racket purchase. So make sure you mark your
calendars for our next demo night at the club!

Regards,

Ryan P. Adams, Program Director

T 59. What would NOT be a purpose of 60. In which of the positions marked [1],
58. What kind of information is NOT
o T
going to the demo night?
provided about the summer circuit? [2], [3], and [4] does the following sentence
m o
(A) The
The player
playerlist
list (A) To eat some food and snacks best belong?
a m T
(B) The way to enroll in the circuit (B) To
To get
getaacomplimentary
complimentary tennis
tennis lesson
lesson “We have ‘a fun racket demo night’ that
k a o
(C) The registration fee (C)To
(C) Toget
getaadiscount
discountononaaracket
racketpurchase
purchase you want to mark down on your calendar.”
e k m
(D) The period of the circuit (D) To find a racket that meets one’s (A) [1] (B) [2] [3]
(C) [3] (D) [4]
e a
Questions 61-64 refer to the following online chat discussion.

Loreen Hoyt (8:29 P.M.) Have you all bought a dress for the Winter Ball yet? It’s less than a month away and I still
don’t have one.

Hope Wagner (8:32 P.M.) No! I looked everywhere and still find the one I like.

Hailey Jenner (8:36 P.M.) I bought mine but I need to get it altered.

Ashley Flores (8:44 P.M.) I got mine at Joey’s.

Hailey Jenner (8:46 P.M.) Same here! But they didn’t have my size

Loreen Hoyt (8:50 P.M.) I went to Joey’s to look at dresses, too, but they didn’t have a wide selection of designs, so
I hadTto leave empty handed.
o T
61. What is probably going to happen in a month? 62. What is Ms. Jenner’s concern?
m o
(A) A
A dance
danceparty
party (A) She can’t find a specific dress that she wants.
a m
(B) Anaward
k An awardceremony
ceremony (B) Her dress
dress doesn’t
doesn’tfitfither.
a Her her.
(C)
e A meeting (C)
k The dress is too expensive.
(D) A seminar (D)
e The dress will not get altered in time.
63. Why did Ms. Hoyt NOT purchase a dress at Joey’s? 64. At 8:46 P.M., what does Ms. Jenner most likely mean when
(A) She is not going to the Winter Ball. T
she writes, “Same here!”?
T She already owns a dress. o
(B) (A) She met Ms. Flores at Joey’s.
o m
(C) She couldn’t find her size. (B) She
She purchased
purchasedher
herdress
dressatat Joey’s.
Joey’s.
m a
Questions 65-67 refer to the following advertisement.

Flare is now open and serving food in a lavish atmosphere for your complete dining pleasure. — [1] — Flare
features freshly caught fish, lobster, and crab flown in from Maine daily, grass-fed Angus beef, and free-range
chicken. Food is prepared tableside, within minutes of your order, with a personalized five-star chef adding
special touches to each meal. — [2] —

Each dinner begins with an appetizer of your choice and is completed with a dessert to complement your
meal. Should you choose, an alcoholic drink will be suggested to help cleanse the palate and to prepare you
for the next course while you relax on our microfiber lush chairs. — [3] — Private parties, romantic interludes,
and special occasions are welcome. Our Guest Services Department will be happy to assist with all the
preparations for your unique event.

— [4] — Please call us at 368-985-6598 or visit us at [Link] to make a reservation.

65. What is mentioned about Flare? T service does Flare NOT offer?
66. What
(A) Each dish comes with a recommended wine list.
o
(A) Comfortable seating
T Reservations are accepted only over the phone. m
(B) (B) Professional
Professionalphotography
photography
o Meals are served buffet style. a
(C) (C) Birthday parties
m k
(D) Individual
Individual cooks
cooksare
are
present
presentat at
each
each
table.
table (D)
e Anniversary celebrations
a
67. Inkwhich of the positions marked [1], [2], [3], and [4] does the following sentence best belong?
e
“Reservations are required for all dinners, and a dress code is strictly enforced.”
(A) [1] (B) [2] (C) [3] (D) [4]
 Questions 68-71 refer to the following article.

July 11

City No Longer Offers Free Street Parking

By Martin Thinner
The local city council is set to introduce new parking regulations to help alleviate congestion around downtown Queenstown. “Evening
peak hours are when our streets are jammed,” said Tom Gilligan, a representative on the Queenstown City Council. “Those from out of
town come to our downtown areas to enjoy our restaurants, theaters, and concerts. Like everyone else, they prefer to avoid paid
parking areas, so they drive around looking for a convenient spot, which, in turn, causes congestion.”
“The system needs to change,” Mr. Gilligan said in response to the current parking pay system, where payment on the street is required
only from 7 A.M. to 7 P.M. while there are no parking fees at night. “We’d prefer to keep up with what other cities are doing, which
require payment 24 hours a day.”
If approved, this proposal will be the second in the last few months. May saw the introduction of new parking meters, which now accept
both coins and credit cards in addition to Queenstown parking cards. The parking cards, which went on sale in June, can be obtained
T local city offices.
from
o
68. What is suggested about Queenstown? 69. What is the city council considering?
m T
(A) It
It has
hasproblems
problemswith
withtraffic.
traffic. (A) Installing security cameras in parking areas
a o
(B ) It must find a new contractor for road construction. (B) Outsourcing parking lots for residents
k m
(C) Its roads require resurfacing. (C) Commencing
Commencingcharging
chargingparking
parkingfees
fees
in in
thethe
evening
evening
e a T
(D) Its residents are offered free parking in city parking (D) Decreasing
Decreasingthethehourly
hourlyparking
parkingrate
rate
[Link] recently happened in Queenstown?
k o
70. 71.
T e Themword “alleviate” in paragraph 1, line 1, is closest in meaning to
(A) Several downtown parking garages underwent renovations. (A) reduce
reduce (B) simulate
o
(B) The city council refurbished unused land for parking space. a
(C) aggravate (D) collapse
m
(C) New options
optionsfor
forparking
parkingpayments
paymentswere introduced.
were introduced k
a Parking meters
(D) .Parking meterswere
werereplaced.
replaced. e
Questions 72-75 refer to the following review from a website.

Product Review
Flairs Animal Furniture’s Forest Creek Doghouse
Last week, I bought the Forest Creek Doghouse. After receiving it only two days after ordering it rather than the standard five, I was thrilled. For
further instructions, I tried but failed to contact Flairs Animal Furniture’s Customer Service Department after spending several infuriating days
trying to put it together. Eventually, I repacked the doghouse and returned it to Flairs.

Flairs described the Forest Creek Doghouse as an easy DIY kit that comes with the appropriate tools to assemble it. This was definitely not the
case. The screw fittings and markings were not properly aligned. Thus it was impossible to line up the boards perfectly. This resulted in a warped
doghouse. The tools provided with the kit were poor, and one even broke while I was using it. All four wall sides splintered as I was trying to
connect the roof piece. In the end, Flairs refused to supply me with free replacements for the doghouse and tools.

Unsurprisingly, this will be the last item I buy from Flairs Animal Furniture range of wooden goods. I also highly recommend that you first check
with Flairs before you buy any product to see if the company will replace any parts damaged during assembly.

Greg Matthews
T
72. The word “instructions”
T in paragraph 1, line 2 73.
o What does Mr. Matthews imply about the delivery of the product?
(A) The
is closest in meaning to
o m Whatdelivery
73. feeMatthews
does Mr. was [Link] about the delivery of the product?
(A) sanctions (B) institutions (B) The
(A) It arrived earlier
delivery fee than expected.
was costly.
m a
(C) submissions (D) directions
directions (C)
(B) The product
It arrived was delivered
earlier to the wrong address.
than expected.
a k The product was delivered
(D)
(C) damaged to upon
the delivery.
wrong address.
74. What is NOT mentioned
k as a problem that Mr.
e The product was damaged upon delivery.
(D)
Matthews 75.
T What advice does Mr. Matthews give about purchasing a product from
e
experienced?
T Flairs Animal Furniture?
o
(A) He failed to reach a customer service representative. (A) To make sure to purchase a product from the Forest Creek range
o m
(B) All the wall boards of the doghouse broke. (B) To
To check
checkthethecompany’s
company’s policy
policy
on on
replacing
replacing
damaged
damaged
partsparts
m
(C) He was unable to make some pieces line up correctly.
a
(C) To pay an employee to assemble the product upon delivery
(C) He was unable to make some pieces line up correctly.
Questions 76-80 refer to the following advertisement and form.

Ivy Park Nursery Ivy Park Nursery

Decorative Plants and Trees
Order Form
45400 N Black Canyon Hwy, Type Quantity
Phoenix, AZ 85087 1. White Water Lily (alba) 2
(602) 3636 8635
2. Cactus Plant (harrisia) 1
[Link]
3. Fruit Tree - Peach 1
For all your needs to add nature to your home or office, come to 4. Fruit Tree - Apple 1
Ivy Park Nursery. We offer a huge range of plants and trees from 5. Red Grape Vine (cienna) 2
all over the globe. Stroll through 15,000 square meters of garden
exhibits and look over and select your own plants. Customer Name: Sarah Milton
Section 1: Flowering plants and shrubs Delivery Date: June 14
Section 2: Fruit trees and vines Address: 3761 N. Rowen, Mesa, AZ 85207
Section 3: Hardy plants of Arizona Phone: (602) 4527 3574
Section 4: Water-based plants for ponds and fountains
After completing your order form, please submit it to a
For your convenience, to happily answer questions about any nursery assistant. The assistant will then check your
plant’s light, water, and soil needs, our nursery staff speaks selection, answer any questions, and verify the plants you
several languages. Looking for something new, unusual, or have selected.
exotic? At the main greenhouse, ask one of our many helpful
• We guarantee that customers will receive their deliveries
master gardeners about making a special order.
within seven days of placing an order.
Ivy Park Nursery can deliver your selected plants or trees • Ivy Park Nursery must be informed of damaged or
anywhere in the Phoenix area. unhealthy plants within one day of their confirmed delivery.
Questions 76-80 refer to the following advertisement and form.

Ivy Park Nursery

76. What is suggested about Ivy Park Nursery?
Decorative Plants and Trees
(A) It delivers exotic plants nationwide.
T
45400 N Black Canyon Hwy, (B) It mainly supplies farms and orchards.
Phoenix, AZ 85087 o
(C) It offers full refunds on unwanted flowers.
(602) 3636 8635 m
[Link] a It allows
(D) allowscustomers
customerstotoexplore its its
explore gardens.
gardens.
k
For all your needs to add nature to your home or office, come to 77.
e According to the advertisement, what information
Ivy Park Nursery. We offer a huge range of plants and trees from T the nursery staff provide customers?
can
all over the globe. Stroll through 15,000 square meters of garden o Any plant’s biological origins
(A)
exhibits and look over and select your own plants. m
(B) Individual plants’
Individual plants’ growing
growing requirements
requirements
Section 1: Flowering plants and shrubs a
(C) The discount pricing policy on bulk orders
Section 2: Fruit trees and vines k
(D)
e Instructions on constructing a pond for water flora
Section 3: Hardy plants of Arizona
Section 4: Water-based plants for ponds and fountains
T How can customers submit special orders for
78.
For your convenience, to happily answer questions about any o
unique plants?
plant’s light, water, and soil needs, our nursery staff speaks m
(A) By
By talking
talkingtotoaamaster
mastergardener
gardener
several languages. Looking for something new, unusual, or a
exotic? At the main greenhouse, ask one of our many helpful (B) By registering on the nursery’s Web site
k
master gardeners about making a special order. e By mailing a special-order form to Ivy Park Nursery
(C)
(D) By presenting an order form to the nursery staff
Ivy Park Nursery can deliver your selected plants or trees
anywhere in the Phoenix area.
79. Where will the nursery employees find most of Ms.
Ivy Park Nursery
T
Milton’s order? Order Form
o
(A)
m In Section 1 Type Quantity
a In
(B) In Section
Section22 1. White Water Lily (alba) 2
(C)
k In Section 3 2. Cactus Plant (harrisia) 1
(D)
e In Section 4 3. Fruit Tree - Peach 1
4. Fruit Tree - Apple 1
80. According to the form, what must Ms. Milton do by 5. Red Grape Vine (cienna) 2
June 15?
T Pay for her plant order and the delivery fee
(A) Customer Name: Sarah Milton
o Delivery Date: June 14
(B) Return any incorrectly delivered plants
m Address: 3761 N. Rowen, Mesa, AZ 85207
(C) Contact
Contact the
thenursery
nurseryabout
about any
any
problems
problemsrelated
related
to her
to her
a Phone: (602) 4527 3574
plants
plants
k
e Plant or repot the plants that she has purchased
(D) After completing your order form, please submit it to a
nursery assistant. The assistant will then check your
selection, answer any questions, and verify the plants you
have selected.
• We guarantee that customers will receive their deliveries
within seven days of placing an order.
• Ivy Park Nursery must be informed of damaged or
unhealthy plants within one day of their confirmed delivery.
Questions 81-85 refer to the following article and e-mail..

Excerpt from Eating Healthy To: Bob Foreman (bforeman@[Link])

by B. Foreman
From: Rachel Koon (rkoon@[Link])

Eating a healthy, balanced diet is not as illusive Date: December 10

a reality as some may think. There are 4 rules
Re: Leading a Healthy Lifestyle
one should follow to start the process of eating
more healthy foods: Dear Mr. Foreman,
I read your most recent article published in the December issue of Healthy
Lifestyles Magazine.I must say that I was highly dismayed to find many of
1. Limit all food servings to the size of your fist. your quick tips to be wrong and/or misleading.
2. Eat twice as many fruits and vegetables as First, you suggest having twice as many fruits and vegetables a day in
you do grains and protein each day. comparison to grains and protein. This diet philosophy is simply wrong. Fruits
and vegetables are high in starch andsugar, both of which provide a quick
3. Limit your salt intake to 1,000 mg per day. energy boost but then leave you tired and irritable withinan hour of
4. Eradicate all fats from your diet. consumption.
Secondly, you suggest spending at least 20 minutes outside twice a day.
In addition to these basic eating guides, there While many studiessupport the premise of your advice — the National
Center for Health published a report sayingthat vitamin D is available in large
are some basic health guides to follow as well: quantities from the sun and boosts energy and mood — youradvice simply to
spend that time outside is useless. Why not combine the outside time with
A. Spend 20 minutes outdoors at least twice a thephysical activity you recommend?
There are countless otherfallaciesin your article, but these are the two most
day. problematic. Isuggest you conduct more thorough research before making
B. Spend 40 minutes doing aerobic exercise at announcements to the public.
least 3 times a week. Sincerely,
Rachel Koon
[Link] title best describes the contents of the article?
(A) Avoiding fatty foods (B) Becoming a dietician
(C) Healthy lifestyle choices (D) Growing one’s own food

[Link] the e-mail, the word “fallacies” in paragraph 4, line 1 is the closest in
meaning to
(A) feathers (B) errors (C) faiths (D) facts

[Link] did Ms. Koon write the e-mail?

(A) To request more information (B) To suggest a professional partnership
(C) To question the article’s content (D) To ask for a letter of recommendation

84. Which item number from the article does Ms. Koon address in her e-mail?
(A) 1 (B) 2 (C) 3 (D) 4

85. Why does Ms. Koon cite the study by the National Center for Health?
(A) To reveal a fallacy in Mr. Foreman’s thinking
(B) To prove her level of education to Mr. Foreman
(C) To pose a threat to Mr. Foreman
(D) To question the validity of the entire report
Questions 81-85 refer to the following article and e-mail..

Excerpt from Eating Healthy [Link] title best describes the contents of the
by B. Foreman article?
(A) Avoiding fatty foods
Eating a healthy, balanced diet is not as illusive a reality (B) Becoming a dietician
as some may think. There are 4 rules one should follow (C) Healthy
Healthy lifestyle
lifestylechoices
choices
to start the process of eating more healthy foods: (D) Growing one’s own food

1. Limit all food servings to the size of your fist.

2. Eat twice as many fruits and vegetables as you do
grains and protein each day.
3. Limit your salt intake to 1,000 mg per day.
4. Eradicate all fats from your diet.

In addition to these basic eating guides, there are some

basic health guides to follow as well:

A. Spend 20 minutes outdoors at least twice a day.

B. Spend 40 minutes doing aerobic exercise at least 3
times a week.
Questions 81-85 refer to the following article and e-mail.

[Link] the e-mail, the word “fallacies” in To: Bob Foreman (bforeman@[Link])
paragraph 4, line 1 is the closest in From: Rachel Koon (rkoon@[Link])
meaning to
(A) feathers (B) errors
errors Date: December 10
(C) faiths (D) facts
Re: Leading a Healthy Lifestyle

83. Why did Ms. Koon write the e-mail? Dear Mr. Foreman,
(A) To request more information I read your most recent article published in the December issue of Healthy
(B) To suggest a professional partnership Lifestyles Magazine.I must say that I was highly dismayed to find many of your
(C) To
To question
questionthethearticle’s content
article’s content quick tips to be wrong and/or misleading.
First, you suggest having twice as many fruits and vegetables a day in
(D) To ask for a letter of recommendation comparison to grains and protein. This diet philosophy is simply wrong. Fruits and
(D) To ask for a letter of recommendation vegetables are high in starch and sugar, both of which provide a quick energy
84. Which item number from the article boost but then leave you tired and irritable within an hour of consumption.
does Ms. Koon address in her e-mail? Secondly, you suggest spending at least 20 minutes outside twice a day. While
many studies support the premise of your advice — the National Center for
(A) 1 (B) 2 Health published a report saying that vitamin D is available in large quantities
(C) 3 (D) 4 from the sun and boosts energy and mood — your advice simply to spend that
time outside is useless. Why not combine the outside time with the physical
85. Why does Ms. Koon cite the study by activity you recommend?
the National Center for Health? There are countless other fallacies in your article, but these are the two most
problematic. I suggest you conduct more thorough research before making
(A) To
To reveal
revealaafallacy
fallacyininMr.
[Link]’s
Foreman’sthinking
thinking announcements to the public.
(B) To prove her level of education to Mr. Foreman
Sincerely,
(C) To pose a threat to Mr. Foreman Rachel Koon
(D) To question the validity of the entire report
Questions 86-90 refer to the following e-mail, product information, and invoice.
From: amartin@[Link]
[Link]
To: mpresser@[Link]
Date: September 3
Subject: Chairs (Item #10405) Home Products Customer help About us

Dear Mr. Presser, Ergonomic Task Chair

The Ergonomic Task Chair is our best-selling swivel
model. It is specially designed to promote good
posture and avoid discomfort, and therefore it is • Black, Item Code 429BL
As a result of our company's expansion last spring, we • Blue, Item Code 469BB
perfect for those long workdays at the office. Best of
moved into a larger facility and needed new furniture. At that all, it is built to last and comes with a lifetime • Green, Item Code 490GN
• Red, Item Code 459RD
time we ordered 22 office chairs from Gerenuk Office Design warranty. The model is available in four attractive
colors.
(Item #10405—Blue). Within two months, many of the chairs $159 per unit
were broken and unusable. We were initially happy with the
replacement chairs that you delivered free of charge, but
some of those have now broken as well.
HANSON'S: YOUR ONE-STOP SHOP FOR OFFICE SUPPLIES
I am hereby requesting that you replace all 22 with chairs INVOICE
from your new Executive line (Item #10612) at no extra Client: Netforce Events
charge—assuming that they are better quality. These are Address: 342 Collard Boulevard, Hampton, ME
comparable in price to the original model we purchased. If Date: September 10
you are unable to do this, we will be forced to look Item Quantity Unit Price Total
elsewhere for our furnishing needs. Ergonomic Task 22 $159.00 $3,498.00
Chair, Item 490GN
Alexandra Martin, Office Administrator Subtotal $3,498.00
Netforce Events Discount for first-time customers -$159.00
Total$3,339.00

Please contact customerhelp@[Link] if you have any questions.

[Link] is true about Netforce Events?
(A) It manufactures furniture.
(B) It recently moved into another building.
(C) It has just opened a new store.
(D) It was founded last spring.
[Link] is the purpose of the e-mail?
(A) To complain about available chair colors
(B) To request that some chairs be repaired
(C) To ask that some furniture be replaced
(D) To place an office stationery order
[Link] is stated about the Ergonomic Task Chair?
(A) It is a popular model.
(B) It is reasonably priced.
(C) It comes with a limited warranty.
(D) It is made from a washable fabric.
[Link] is implied about Gerenuk Office Design?
(A) It offers a discount for first-time customers.
(B) It is under new management.
(C) Its Executive chairs sell out quickly.
(D) It did not agree to Ms. Martin's request.
[Link] color are the chairs Netforce Events ordered from Hanson's?
(A) Black (B) Blue
(C) Red (D) Green
Questions 91-95 refer to the following Web page and e-mails.
To: Janis Gutierrez, Mitch Gregory, Mary Connors, Ross Howard
From: Clare Schroeder <cschroeder@[Link]>
Subject: Training
Date: May 5
Thank you for your interest in participating as a river advocate for
the Central River Foundation.
A training session has been scheduled at Clifford Park on
Saturday, May 8, from 9:00 A.M. to 12 noon. During the training
you will practice using the sample kits and be introduced to your
mentors. You will leave with your first assignments and a
To: Susan Lim certificate of completion. Then your mentor will accompany you on
From: Mary Connors your first one-hour assignment. This will prepare you to work
Date: May 13 independently afterwards. Although we will be training at Clifford
Subject: Site visit Park, you will usually be working at other sites.
Hi Susan , Please see your individual testing sites below.
I’m supposed to complete my first water testing on May 20. Are you Water Testing Site Volunteer
available to meet me there to help me do it correctly? I’m available Sutton Bridge Janis Gutierrez
any time between 3:00 P.M. and 6:00 P.M.
Bradford Bend Mitch Gregory
I looked up the site online, and it looks like we will have to park about
Alderwick Cove Mary Connors
half a kilometer away from the river and then walk to the site. Ms.
Schroeder mentioned that it will addabout 30 minutes to our trip. Tanner Park Ross Howard
Also, do you have an extra water-testing kit? It looks like mine is
missing a few pieces.
I look forward to seeing you all on Saturday!
Can we use one of yours until I can get my supplies replaced?
Clare Schroeder
Thanks,
[Link] are the volunteer river advocates responsible for?
(A) Monitoring changes in water quality
(B) Promoting water conservation practices
(C) Keeping the riverbanks clean
(D) Leading educational tours of rivers and creeks
[Link] is implied about the recipients of the first e-mail?
(A) They will be sharing a vehicle.
(B) They have helped to recruit volunteers.
(C) They have committed to being available once a month.
(D) They will enter records into a computer system.
[Link] does the first e-mail indicate about the training?
(A) It will be held at the Central River Foundation building.
(B) It will take place in the morning.
(C) It will last for one hour.
(D) It will take place at multiple sites.
[Link] will Ms. Lim most likely meet Ms. Connors?
(A) At Sutton Bridge (B) At Bradford Bend
(C) At Alderwick Cove (D) At Tanner Park.
[Link] the second e-mail, what does Ms. Connors ask Ms. Lim to do?
(A) Give her a ride (B) Contact Ms. Schroeder
(C) Arrive 30 minutes early (D) Bring a water-testing kit.
Questions 96-100 refer to the following letters and survey..
Yellow Staff Insurance Dear Mr. Worker,
Dear Sir/Madam, Thank you for contacting Yellow Staff about your prescription
I have been a Yellow Staff Insurance customer for concern. I regret that you are unhappy with the service you have
approximately five years. As I am self-employed, I pay my received from Yellow Staff. We have removed Voltrex from
insurance monthly and have never been late with any of my our policy. Due to a law that was recently passed, a surcharge
payments. However, when I went to pick up my prescription has been added to all non-medically required drugs, commonly
today, I was told that the drug had been removed from the called “quality of life” drugs. We have added this surcharge
policy and that my co-pay had tripled to $120 for a one-month by removing it from the policy, so the extra expense is transferred
supply! In order to make another $80 a month, I need to eat to our customers in an effort to keep our rates low for our entire
out with my family less often. My pharmacist said to contact customer base.
you to ask about the change. Why was I not notified of the According to your medical records, during the entire time, you
change in this drug’s policy status? Please respond to me as have been our customer, you have had a prescription for Voltrex.
soon as possible. If I do not hear from you soon, I will transfer Voltrex does not prevent life-threatening symptoms and has
to a different insurance company. not been linked to any cures or permanent treatments. If you or
Sincerely, your doctor does not concur with our assessment, you may file an
Joshua Worker appeal with our Appeals Department. It can be reached at
[Link]/appeals or at 1-800-APPEALS.
During the past 6 months,
have you done any of the following to pay for your Sincerely,
medications? Lisa Story
*Spent less on entertainment – 41% Insurance Claims Representative
*Spent less on groceries – 32% Yellow Staff Insurance
*Used your credit card more often – 24%
*Spent less on your family – 22%
*Delayed paying other bills – 15%
[Link] is suggested about Yellow Staff?
(A) It has gone bankrupt.
(B) It is a large insurance company.
(C) It changed its policies without notifying its customers.
(D) It refuses to give Mr. Worker insurance coverage.
[Link] does Yellow Staff cite as the reason for the change?
(A) Other people are not taking the drug.
(B) There is a drug shortage.
(C) The insurance company doesn’t have enough money.
(D) A new law caused a rise in the price of the drug.
[Link] long has Mr. Worker likely been taking Voltrex?
(A) Around 1 year
(B) Around 5 years
(C) Around 10 years
(D) Around 6 months
[Link] can Mr. Worker do if he is still unhappy with Yellow Staff’s response?
(A) Request a partial refund
(B) Call his friends and tell them to cancel their insurance
(C) Call the local government
(D) Ask another department at Yellow Staff to review the decision
[Link] to the survey, to which of the following does Mr. Worker most likely
belong?
(A) 22% (B) 24% (C) 41% (D) 15%