Scribd
Upload
69 views11 pages

Master BA Training: Solution Evaluation Quiz

This document provides a quiz on evaluating solutions as part of a business analyst training. It includes multiple choice questions about identifying the root cause of a solution not being used correctly, what is required to effectively measure solution performance beyond just solution knowledge, what stakeholders should not consider when deciding whether to replace an existing system, and what could have been done to avoid users resisting a new phone system at a corrections department. The questions assess understanding of topics like enterprise limitations, business objectives, sunk costs, and the importance of enterprise readiness assessments.

Uploaded by

manikdarshan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
69 views11 pages

Master BA Training: Solution Evaluation Quiz

This document provides a quiz on evaluating solutions as part of a business analyst training. It includes multiple choice questions about identifying the root cause of a solution not being used correctly, what is required to effectively measure solution performance beyond just solution knowledge, what stakeholders should not consider when deciding whether to replace an existing system, and what could have been done to avoid users resisting a new phone system at a corrections department. The questions assess understanding of topics like enterprise limitations, business objectives, sunk costs, and the importance of enterprise readiness assessments.

Uploaded by

manikdarshan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Master BA Training

Solution Evaluation Quiz


1. A business analyst realises that the solution
deployed is not being used correctly by the
employees of the bank because of the strike
called for by the employee’s union. This problem
is an example of what:

a. Solution Limitation
b. Enterprise Limitation
c. Environmental Constraint
d. User apathy towards the software
Answer: B
Any organizational reasons for failure of a
project are stated as Enterprise Limitations.
2. To effectively measure a solution performance
what is required apart from knowledge regarding
the solution.

a. Knowledge regarding the contractual


agreement between the client and the vendor
b. Insight into the technology used to develop
the system
c. The stakeholders who had given requirements
for the project.
d. The business objectives for which the system
was developed.
Answer: D
Implemented Solution and Business Objectives
are the input to Measure Solution Performance
task.
If stakeholders are discussing about replacing the
existing system with a new one, they need to think
about Ongoing cost versus initial investment,
Opportunity Cost, and Necessity. But they should not
think about:

a. Cost of developing new software


b. Time required to develop new software
c. Money that was spent in developing the existing
software
d. Enhancements that should be implemented in the
new software
Answer: C
Stakeholders should not be thinking about sunk
cost.
Just prior to the launch of a new system, Heidi is hearing a fair amount
of grumbling from end-users about the solution. Heidi recommends
delaying the deployment of the system until she can perform an
enterprise culture assessment. The sponsor initially rejects that
recommendation. What rationale might convince the sponsor to delay
deployment?

a. The assessment will save money in the long run


b. The assessment will reveal how widespread and deep the
grumblings are so that communications can be targeted in a way
so that stakeholders will accept the solution.
c. The assessment will help the sponsor understand how various
stakeholder groups will be impacted so that the additional needs
can be proactively addressed, thus paving the way to faster
acceptance of the solution.
d. It will allow the BA to identify which processes and tools within the
enterprise will support the solution.
Answer: B
A and D are not relevant. C is more about
stakeholder impact analysis than about
enterprise cultural assessment. Also, C will result
in cost overruns which is not desirable.
The corrections department in a large metropolitan county
installed a new phone system that integrated with employee's
computers. This new system would significantly change current
processes but would enable overworked personnel to be more
efficient. Instead of being welcomed with open arms, many
corrections workers actively resisted the new system and created
workarounds to get back to their "usual" way of doing things.
What should have been done to avoid this problem?

a. Focusing on process improvements vs. expensive new systems.


b. Identifying the risk of some personnel resisting the new
technology and developing an effective mitigation strategy.
c. Performing rigorous problem analysis.
d. Performed a more rigorous enterprise readiness assessment as
part of the initial project.
Answer: D
Enterprise Readiness Assessment would have
given an idea about the resistance and specific
communication or awareness could have been
created among the employees.

You might also like