Scribd
Upload
376 views12 pages

Understanding Emotional Intelligence

Emotion is a state of feeling that leads someone to action. Emotional intelligence is the ability to understand and manage your own emotions and understand and manage others' emotions leading to better performance. Emotional intelligence helps with communicating better, reducing anxiety and stress, diffusing conflicts, improving relationships, empathizing with others, and overcoming life's challenges. It has components of personal competence including self-awareness and self-management, and social competence including social awareness and relationship management. Ways to cope with emotions include managing them with self-awareness, experience sharing, taking rest, stress management techniques, reading, exercise, praying, and attending trainings.

Uploaded by

Nebiyu Samuel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
376 views12 pages

Understanding Emotional Intelligence

Emotion is a state of feeling that leads someone to action. Emotional intelligence is the ability to understand and manage your own emotions and understand and manage others' emotions leading to better performance. Emotional intelligence helps with communicating better, reducing anxiety and stress, diffusing conflicts, improving relationships, empathizing with others, and overcoming life's challenges. It has components of personal competence including self-awareness and self-management, and social competence including social awareness and relationship management. Ways to cope with emotions include managing them with self-awareness, experience sharing, taking rest, stress management techniques, reading, exercise, praying, and attending trainings.

Uploaded by

Nebiyu Samuel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Introduction to Emotional Intelligence: Provides an overview of Emotional Intelligence by defining the term and its application to personal and professional areas.
  • Types of Clients: Details various client types that one may encounter, particularly in customer service contexts, and hints at how emotional intelligence can manage interactions.
  • Benefits of Emotional Intelligence: Explains the advantages of using emotional intelligence to improve communication, reduce stress, and enhance relationships.
  • Components of Emotional Intelligence: Breaks down the core components of emotional intelligence, including personal and social competencies.
  • Ways to Cope with Emotions: Offers strategies for managing emotions through self-awareness, stress management, and other personal development techniques.
  • Conclusion: Wraps up the session with closing thoughts and encourages ongoing practice of emotional intelligence skills.

1

What is Emotion?

Emotion is a state of feeling that leads someone to action.

Anger Sadness Fear

Love Enjoyment Surprise

Disgust Shame
2
Emotional Intelligence

is:
• the ability or skill to understand and
manage yourself and your emotions and
• understand and manage others and their
emotions leading to star performance.
Types of Clients

1. Aggressive
2. Angry
3. Dissatisfied
4. Indecisive
5. Suspicious
6. Silent
7. Chatty
8. Talkative
Cont’d . . .

9. Pompous
10. Impatient
11. Argumentative
12.Ill-mannered
13. Shy
14. Complainers
15. Disabled
16. Boastful
Benefits of EI

Emotional Intelligence helps us:-


 Communicate better

 Reduce our anxiety and stress

 Defuse conflicts

 Improve relationships

 Empathize with others, and

 Effectively overcome life’s challenges.

6
Components of EI (Con’t)

Primary
Competence What I see What I do

Self Self
Personal Awareness Management

Social Relationship
Social Awareness Management

7
Components of EI (Con’t)

Personal
Ability to stay aware of your emotions and manage your
behavior and tendencies

Self-awareness: ability to accurately perceive


your emotions and stay aware of them as they
happen

Self-management: ability to use awareness of


your emotions to stay flexible and positively direct
your behavior

8
8
Components of EI (Con’t)

Social
Ability to understand other people’s moods, behavior, and
motives in order to respond effectively and improve the quality
of your relationships

Social-awareness: ability to accurately pick up


on emotions in other people and understand what
is really going on

Relationship management: ability to use


awareness of your emotions and the others’
emotions to manage interactions successfully

9
9
Ways to cope up with emotions …

 Manage the emotion with self awareness


 Experience Sharing
 Taking Rest
 Applying Healthy Stress Management Techniques
 Reading books
 Physical exercise
 Praying
 Attending training of such kind
End of the training session
12

You might also like